Air Astana Delayed or Cancelled Flight compensation and refund
Were you affected by Air Astana flight delay or cancellation?
If, yes we bet you are interested to learn about your passenger rights and what to do in such case.
Our experienced team put together all you need to know to make Air Astana compensation claim.
After reading this you will know that Air Astana might owe you up to €600 as per EU law.
Air Astana Delayed or Cancelled Flight compensation and refund
It's everyone's dreaded travel scenario: you buy a ticket from Air Astana, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?
You could receive up to €600 from Air Astana. We here at AirAdvisor make claiming compensation easy. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. But we get paid only if we successfully obtain compensation on your behalf.
Delayed or canceled flight with Air Astana Airlines? Find out if you're owed up to €600 in compensationCheck Now for Free
If you've had a cancelled or delayed flight and are looking for information about a refund or Air Astana flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to Air Astana and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your Air Astana claim. You don't need to be an expert on Air Astana refund policy or cancellation policy to receive your money back.
What Are My Passenger Rights in Case my Air Astana Flight Was Cancelled or Delayed?
According to EU law your rights include:
- up to €600 compensation which is not reliant on ticket price
- Includes disrupted Air Astana flights up to 3 years old
- Covers flights that were delayed at least 3 hours, cancelled, or overbooked
What Should I Do in Case of Cancellations or a Air Astana Delayed Flight?
- Confirm the reason for the delay or cancellation.
- Collect proof: photos, receipts of expenses, Air Astana booking number, vouchers, etc.
- Insist on your basic benefits and services at the airport.
- Check your eligibility for compensation with our free online compensation calculator.
Air Astana Flight Compensation Claims
As a passenger, you may be entitled to compensation if the following have occurred:
- Flight delay: If your flight arrived 3+ hours late at your final destination.
- Air Astana Cancel Flight: if Air Astana cancelled your flight and informed you less than 14 days before departure.
- Overbooking: If you have been denied boarding due to overbooking.
- Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.
Air Astana Flight Cancellations: When are they Liable?
When Air Astana can escape liability: Air Astana claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a Air Astana missed flight refund.
All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.
Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a Air Astana flight compensation.
An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.
When Air Astana cannot escape liability: When Air Astana cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.
Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive Air Astana flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.
Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight
Air Astana Flight Refund policy
A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.
In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.
If Air Astana cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.
Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.
Note: If Air Astana offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund.
Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.
Air Astana Refund problems? Let our team help you.
Disrupted flight? You might have a right to compensation - up to €600Check Your Flight
Air Astana Flight Delay Compensation
While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.
According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a Air Astana delayed flight compensation claim form to receive up to €600 as a flight refund.
Exclusions: Air Astana delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.
Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation.
Learn more about passenger rights to Air Astana delay compensation and how to demand Air Astana claim compensation.
What is the Time Limit for Compensation Claims?
You have up to six years to contact Air Astana and collect your compensation and ticket refunds.
How to Claim Compensation for a delayed flight Air Astana?
We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.
EU 261 Compensation Claim: How Much Can You Get?
Distance Compensation: All flights under 1,500 km Up to €250 per person
Air Astana Internal flights over 1,500 km Up to €400 per person
Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person
Air Astana international flights over 3,500 km Up to €600 per person
Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.
Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.
If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight
Common questions: Compensation Claims and Refunds
What to do when your Air Astana flight is cancelled?
Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a Air Astana refund for cancellation.
What if I cancel my Air Astana flight? Can I get a refund?
If Air Astana cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Air Astana cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.
Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.
Do I also get my money back for the Air Astana cancelled a flight due to Covid-19?
If Air Astana cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If Air Astana attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.
Can I Get a Air Astana Refund?
If you decide to forgo your Air Astana flight, unless it was booked under an adaptable and refundable fare plan, chances are that you won't receive a reimbursement. However, if airlines cancel the route due to circumstances beyond your control then a full or partial refund should be granted without any problems.
How many hours for flight delay to be eligible for Air Astana compensation?
Your Air Astana flight shall be delayed for 3 hours or more at the airport of final destination (under the same booking). There are certain rules how delay is calculated and in some cases amount of compensation may depend on the period of delay and flight distance. Use AirAdvisor flight delay compensation calculator to check your Air Astana flight.
How long does it take to get Air Astana flight delay compensation?
By law it shall not take more than 1 month to pay compensation for your flight delay, however on average it takes Air Astana approx 2-3 months to verify a claim and process payment. In some cases Air Astana might delay it or ignore such requests just to try to avoid the payment. In such AirAdvisor would be able to help.
How to claim Flight Delay Compensation with Air Astana?
AirAdvisor is here to help you get the compensation for your flight delay or cancellation. Our highly-skilled team of legal and travel professionals will ensure that your claim process goes smoothly, so that you secure what's rightfully yours! Don't hesitate - contact us now to learn how we can make all the difference in getting the reimbursement due to you swiftly and hassle-free.
How much compensation for Air Astana delayed flight can you get?
The maximum flight compensation you can receive is dependent on the distance of your journey, as follows:
- Up to 250€ (£205) per person for flights under 1,500 km.
- 400€ (£330) per person for EU flights over 1,500 km.
- 400€ (£330) per person for international EU journeys between 1,500 and 3,500km.
- 600€ (£520) per person when travelling more than 3,500 km internationally!
How Much Time Do I Have to Make My Claim againt Air Astana?
The time limit for filing a compensation claim can vary based on the laws of the country of departure or arrival. In general, travelers have a period of up to three years from the flight date to submit a claim, but some countries may have a shorter time frame for example 1 or 2 years. AirAdvisor's website will help you determine if your Air Astana claim is still within the time limit.
During the registration I was already asked if I could fly the next day (5th of January) and I declined that offer. Then everyone borded the plane and everything seemed to be ok. The plane was already moving to take off but then suddenly we stopped. We were not moving for around 30 minutes already when we were notified that due to some technical problems our flight will be delayed for 30 minutes. After another 30 minutes they said the same thing. After some time they said that we are waiting for the engineers to come and then we would go back to the terminal.So after more than 3 hours of just sitting and waiting inside the plane our plane returned back to the terminal. Of all the people got off the plane. People were separated into two groups, those people who will board the same plane again and fly, and those who would have to wait and take another plane. Since I already missed my connectiong flight because of this huge delay, I had to wait for another flight for another 3 hours. So the new connecting flight was very inconvenient because after I arrive to Kazakhstan on 4th of January late evening, I would have to wait until the next day evening ( 7pm) for my connecting flight. Not only was it inconvenient, I also missed my train back in Ukraine because I would arrive to Kyiv a day later than planned. So my money were wasted and I had to buy a new train ticket. Although the company (Astana Air) did provide us with a hotel and a transfer to the hotel, their work was not professional. After our arrival to the Almaty airport, we had to wait for aroud 1.5 hours for our taxi to arrive and bring us to the hotel. That was just awful since we got to the hotel only at 1am. The next day there were no problems with the connecting flight.