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Air Dolomiti Reviews

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3000 passengers’ reviews

  • d1AIR DOLOMITI S.p.A. Linee Aeree Regionali Europee Via Paolo Bembo, 70 37062 Dossobuono di Villafranca (VR) - Italy
  • d2+39 045 2886140 +49 089 97580497

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Air Dolomiti Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

3.51
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Total Reviews count

3000
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Review Sites Distribution

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TripAdvisor

3.5

1215 (40.6%)

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Tiket2

4

1000 (33.5%)

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Google

2.4

161 (5.4%)

dist

TrustPilot

1.5

138 (4.6%)

dist

Airline Quality

3

86 (2.9%)

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Kayak

3.65

82 (2.7%)

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Momondo

3.65

82 (2.7%)

dist

Cheapflights

3.65

82 (2.7%)

dist

FlightReport

3.65

54 (1.8%)

dist

Airlines-Inform

3.96

38 (1.3%)

dist

Glassdoor

4.3

20 (0.7%)

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Flight Radar

4.1

18 (0.6%)

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eSky

2.1

10 (0.3%)

dist

Airline Ratings

2

3 (0.1%)

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SkyTrax Ratings

4

(%)

3.51
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3000 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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Air Dolomiti Pros and Cons - AirAdvisor Verdict

Strengths
  • chDecent in-flight meals
  • chComfortable seats
  • chFriendly cabin crew
Weaknesses
  • chConsistently delayed flights
  • chPoor customer service
  • chDifficulty with refunds and claims
Verdict: "Comfortable flights sullied by poor service and inadequate entertainment."

A surprising number of Air Dolomiti reviews praise the airline for their satisfying in-flight meals and comfortable seating that provides extra legroom and overall cabin comfort notable for a smaller, regional carrier. Passengers also noted the warm, professional cabin crew who were extremely helpful. Overall, reviewers highlight an efficient and smooth flight experience. By contrast, complaints were plentiful about flight delays and how the carrier seems to constantly struggle with punctuality. Also, multiple reviews centered on the unhelpful assistance they received for cancellations and delays as well as how challenging it was to get refunds and compensation. Many reports mentioned that the website had technical issues and customer support was unresponsive.

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