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Air Dolomiti Reviews and Ratings

Read 3,548 verified passenger reviews to find out if Air Dolomiti is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Decent in-flight meals
Comfortable seats
Friendly cabin crew

Cons

Consistently delayed flights
Poor customer service
Difficulty with refunds and claims

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Air Dolomiti reviews

3.3

Terrible
(11)
Poor
(2)
Average
(5)
Very Good
(0)
Excellent
(0)

James M

Verified | Sep 26, 2026

Florence-Munich
Economy

Poor service and no communication

Air Dolomiti decided to unload all checked luggage on our flight before takeoff without communicating this to passengers. Even after waiting an hour at the baggage claim they did not provide an update and can not commit to when my baggage will be shipped to me. Their claims for compensation is also intentionally poorly formatted. This was horrible enough that I will avoid flying with Lufthansa as well, even though they claim they have no influence over their subcontractors

Overall

Deliberately left everyone's bags behind

Florence-Munich
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €1,920 back for Baggage problem.

Start your check here.

Fernanda Francisca F

Verified | Sep 3, 2026

Bologna-Westerland
Economy

The absolute worst company I have e...

The absolute worst company I have ever traveled with!! Rude staff, problems with absolutely everything. Honestly, I don’t even know why you do this job! The women working for this company look like they get beaten up every single day! Calm down! You are unpleasant, rude, and completely unwelcoming! I’ve traveled with this company three times, but this time you have really pushed me to my limit! Find another job if you don’t like what you do, because we are not to blame for the fact that you are unhappy with your fucking lives.

Overall

In Bologna, I experienced the worst service I have ever received from an airline. I’m young, I’ve traveled to around 20% of the world, and your company is by far the worst I have ever dealt with. Never again — I wouldn’t even consider flying with you for

Bologna-Westerland
Economy

Comments

Passenger rights expert: That Denied boarding might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Miora T

Verified | Jun 1, 2026

Florence-Frankfurt
Economy

Very poor customer relations experience

My flight was cancelled, and I was instructed to contact Air Dolomiti's customer service hotline for assistance and rebooking. I called at around 4:00 p.m. and was initially placed at position 27 in the queue. After waiting for nearly two hours, I had reached position 4. Despite moving closer to the front of the queue, the estimated waiting time actually increased again after 5:00 p.m. The most frustrating part was that at no point was I informed that no agents were available or that customer service had already closed. I was left waiting under the impression that someone would eventually answer. After almost two hours on hold, the call was unexpectedly disconnected without me ever speaking to a representative. Although I later received a rebooking, the issue of overnight accommodation remained unresolved, leaving me to arrange everything myself. When a flight is cancelled, passengers need reliable support. Being left on hold for hours, without information and without assistance, is simply not an acceptable level of customer service. Very disappointing experience.

Overall

Hotline not honestly set up

Florence-Frankfurt
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to 600 € in compensation.

Want to see if you’re eligible?

Odri G

Verified | May 4, 2026

Pisa-Frankfurt
Economy

Disembarked after aborted take-off ...

Disembarked after aborted take-off in PSA at 18:45. At 22:00 the flight was cancelled. I was given a €7.- voucher and was told I would be rebooked on a flight from Rome. Then a long wait in the terminal with no news before being taken by taxi to Rome (3.5-hour drive) at 01:30. 5 hours sleep in a hotel. Then taxi (€50.- I have the receipt) to FCO. The flight to FRA arrived 20 hours late. Total expenses €50.- for a taxi. I missed a dinner appointment on the evening of 20th May and a morning conference call on Saturday 21st May.

Pisa-Frankfurt
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Aaron B

Verified | May 4, 2026

Munich-Florence
Economy

I received this email: "Cancellati...

I received this email: "Cancellation of your flight from Munich to Florence" They let us know our new flight would be scheduled for which would be scheduled for 5/22. We arrived to our final destination in Florence, Italy Airport on May 22 at 18:20 local time. They did not provide any care. We had to cancel our scheduled booking in Florence and at the last second book a different accommodation so that we could have a place to sleep for 2 days. The airline did not accommodate us. We also lost money on train tickets we had in our final destination that could not be rescheduled

Munich-Florence
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

See if you qualify today.

Tonia M

Verified | May 4, 2026

Milano-Graz
Economy

we only took alternative flight bec...

we only took alternative flight because airline denied to release our luggage so we were forced to take it two days later when our weekend away finishes anyway so we literally just flight to Graz to get our luggage as there was not another option. this flight was AGAIN delayed and it that disrupted all our onward journey and we missed the train connection to Vienna.

Milano-Graz
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Eva G

Verified | Sep 23, 2025

Graz-Palermo
Economy

Flight delay

There was no necessity of taking off in GRZ so Late, as everybody was on Board at the correct Time. All passengers on Board the plane were told by the staff that noone would Need To worry about Their connecting flights. At FRA I was told to have To wait Till the evening To be flown to PAL. When I told the staff that I had booked a round Trip and that I should get my car @12:00 Midday, I was rebooked to Palermo via Stuttgart. It was already in Stuttgart airport that, due to my AirTag, I realized that my Hand luggage was left behind in FRA. I then spent 1 1/2 at the lost-and-Found-Counter in PAL, where the courier was informed about the modalities: she was supposed to deliver my Hand luggage at the Hotel, where I planned to Stay overnight 2 days after my arrival in Sicily. Thun, the courier should have had .enough Time to deliver my Bagage at the address mentioned. my bag has Never Found ist way to the Hotel. According to the address sent to me by my AirTag, the courier was still in possession of the Bagage.

Graz-Palermo
Economy

Drayman B

Verified | Jun 6, 2025

Munich-Torino
Economy

Very bad We stand in...

Very bad We stand in the bus infront of the plane halv an hour Nothing said to us They treat people like sheep

Munich-Torino
Economy

Drayman B

Verified | Jun 6, 2025

Torino-Frankfurt
Economy

Very much delay always When...

Very much delay always When I come to Turin it was the same also Very bad I had another fly from Frankfurt I am about to miss it

Torino-Frankfurt
Economy

Verified | Mar 28, 2025

Munich-Lyon
Economy

They don't know how to handle luggage!!!

They don't know how to handle luggage!!! Two timeson Air Dolomiti and in both times my luggage has not been delivered. i have been waiting for 30 hours and still no luggage!!! The laday who answered my call told me they have up to 5 days to deliver the lost luggage!!!! Can they be worse than that!!!

Munich-Lyon
Economy

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Air Dolomiti Ratings

All-time Rating & Reviews

Average Star Rating

3.3

Total Reviews count

3548

Review Sites Distribution

AirAdvisor
3.3
3548 (100%)
TripAdvisor
3
1376 (39%)
Flight Radar
4.05
1246 (35.3%)
TrustPilot
1.6
285 (8.1%)

Google
3.1
217 (6.2%)
FlightReport
3.75
88 (2.5%)
Kayak
3.55
72 (2%)
Momondo
3.55
72 (2%)
Cheapflights
3.55
72 (2%)
Airlines-Inform
3.96
38 (1.1%)
eSky
4.2
21 (0.6%)
Airline Ratings
3.65
3 (0.1%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.3

3548

3/5 overall

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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Air Dolomiti Reviews and Ratings

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