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RATED 4.5/5 AFTER 28,741 REVIEWS
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SunExpress Reviews and Ratings

Read 13,677 verified passenger reviews to find out if SunExpress is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly and helpful cabin crew
Affordable fares
Overall positive onboard experience

Cons

In-flight entertainment options
Operational inconsistencies
Hidden fees

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

SunExpress reviews

2.67

Terrible
(17)
Poor
(8)
Average
(0)
Very Good
(0)
Excellent
(0)

Anonymous member

Verified | Oct 2, 2026

Economy

If possible i wouldn’t give Sun Exp...

If possible i wouldn’t give Sun Express one star! We just were scammed out of £160 (£80 per person) on a random bag check at the departure gate at Antalya airport. The woman on the gate obviously had a target to increase the airline revenue by randomly selecting passengers and charging them a disproportionate amount for “excess luggage”. Are Sun Express struggling for revenue so much that they have to resort to scamming their customers now. Beware! We will never get on one of there planes again now!

Overall

Scammed out of more money
Nothing

Economy

Comments

Passenger rights expert: Good news: if you experienced Baggage problem, you may be entitled to up to €1,920 in compensation.

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Samantha K

Verified | Sep 15, 2026

Dalaman-London
Economy

Flight cancellation

SunExpress are the worst airline ever they left us outside the airport with no refreshments no accommodation and they didn’t inform us of a ticket to another plane for 23 hours

Dalaman-London
Economy

Ziad K

Verified | Sep 4, 2026

Antalya-Beirut
Economy

Me and my family was flying from Antalya to Beirut

Me and my family was flying from Antalya to Beirut plane was at 7:45 AM. we spent 2 hours and a half on the check-in Line number 530 Antalya Airport. The guy on the check-in line was over slow, maybe his 1st day in that job. 6:53 we arrived at the check-in guy. they didn't accept to check in telling me that i am late 8 minutes. It was their fault. we missed the plane because of them. so we spent me and my family 18 hours at the airport and booked another flight to Istanbul and then from Istanbul to Beirut and arrived to Beirut at 12 AM and paid 1200$ for the new flight, i tried to contact Sun express and open a complaint but they didn't do anything. Never use Sun Express, bunch of liars and unprofessional.

Overall

Unprofessional
Nothing Positive

Antalya-Beirut
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Denied boarding.

Check your eligibility here.

Adam H

Verified | Sep 1, 2026

Birmingham-Antalya
Economy

Was due to board the flight having ...

Was due to board the flight having been checked in and having bags checked onto the airplane, and been processed through the airport security. As we were about to board the airplane, 1 staff member (in disagreement with another) would not allow my 5 year old grandson to board the plane stating the passport was not valid. We missed our Holiday, flight and hotel as a result with severe mental health disruption to a 5 year old child.

Birmingham-Antalya
Economy

Comments

Passenger rights expert: Denied boarding might mean you’re owed up to €600 in compensation.

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Chloe W

Verified | Sep 1, 2026

Budapest-Beirut
Economy

Despite checking-in online in advan...

Despite checking-in online in advance, reaching the airport counter on time, having the valid passport and documents, even after my last effort of reaching the aircraft boarding gate after immigration check, I was refused by the airline staff to board the aircraft and boarding was denied to me. In addition, the airline staff refused to compensate me or give me a new booking for my destination. With regard to the above, I would highlight that this caused me a great mental and physical stress as well inconvenience in a foreign land and forced me to book an unwanted new itinerary to reach my final destination. It was a financial burden imposed indirectly on me by the act of the irresponsible staff who did not bother to do their required job correctly.

Budapest-Beirut
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Denied boarding.

See if you qualify today.

Nicholas E

Verified | Sep 1, 2026

Manchester-Antalya
Economy

Waited at the airport for hours whi...

Waited at the airport for hours while information was not available. No food no water no information. No staff knowing at least something.

Manchester-Antalya
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Charlie G

Verified | Sep 1, 2026

Birmingham-Dalaman
Economy

After being taken from Birmingham t...

After being taken from Birmingham to Manchester over night our flight from a cheater was delayed a further 3 hours due to lack of ground crew.

Birmingham-Dalaman
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to €600.

Find out in just a few clicks.

Alicia P

Verified | Sep 1, 2026

Izmir-Frankfurt
Economy

My family's flight was canceled due...

My family's flight was canceled due to the strike and the airport offered several alternatives. We picked the flight the next day to be able to use the same airports. We couldn't able to arrive at our friend's wedding party.

Izmir-Frankfurt
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight cancellation.

Start your check here.

Amber L

Verified | Sep 1, 2026

Munich-Izmir
Economy

At first all the flights from Munic...

At first all the flights from Munich airport were delayed because of the weather. But there there was an issue with luggage which caused an additional delay.

Munich-Izmir
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to €600 in compensation.

Check your claim here.

Harry E

Verified | Sep 1, 2026

London-Antalya
Economy

Hi i was with my partner and 3 kids...

Hi i was with my partner and 3 kids 18month 9 year old and 10 year old. We were delayed over 3 hours at the airport someone from airline told us we would be intitled to some sort of refund but i tried to do this on sun express website and didnt allow me to go futher with this request. Out flight was 27th of October 12:45 we didnt get on the plane to well after 3/4.

London-Antalya
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight delay.

See if you can claim now.

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SunExpress Ratings

All-time Rating & Reviews

Average Star Rating

2.67

Total Reviews count

13677

Review Sites Distribution

AirAdvisor
2.67
13677 (100%)
TrustPilot
2.6
6450 (47.2%)
TripAdvisor
2.5
4826 (35.4%)
Flight Radar
3.7
1330 (9.7%)

Google
2.2
471 (3.5%)
Kayak
3.15
175 (1.3%)
Airlines-Inform
2.99
135 (1%)
eSky.eu
4
134 (1%)
Yelp
4.2
15 (0.1%)
FlightReport
3.35
10 (0.1%)
Airline Ratings
1.94
5 (0%)

Join the conversation! What do you think of SunExpress

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.67

13677

3/5 overall

3 ways to claim compensation from SunExpress

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with SunExpress by following the steps below
1. Fill in the feedback and claims form on the SunExpress website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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SunExpress Reviews and Ratings

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