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SunExpress Reviews and Ratings

Read 13,677 verified passenger reviews to find out if SunExpress is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly and helpful cabin crew
Affordable fares
Overall positive onboard experience

Cons

In-flight entertainment options
Operational inconsistencies
Hidden fees

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SunExpress reviews

2.67

Terrible
(17)
Poor
(8)
Average
(0)
Very Good
(0)
Excellent
(0)

Aliona Z

Verified | May 27, 2026

Dublin-Antalya
Economy

Denied boarding

We arrived at the airport at 9:30 AM and stood in line to check in our baggage. However, when it was finally our turn, we were told that our names were not on the passenger list, even though we had a booking confirmation. The system did not allow us to complete online check-in, but there was a note saying that check-in could be done at the airport desk. Despite this, we were denied boarding and were not allowed onto the plane. The airline did not offer us an alternative flight. We then spent several more hours at the airport with our small child trying to resolve the situation together with our tour operator.

Dublin-Antalya
Economy

Gersch M

Verified | May 15, 2025

Frankfurt-Antalya
Economy

Flight from Frankfurt to Antalya...

Flight from Frankfurt to Antalya operated by Sun Express was cancelled due due alleged strike by security personnel. However, many other flights were flying that day including Sun Express. Date of departure was 22/3/2022. Did not receive notice prior to the day of the flight. Was delayed for one full day and forced to spend an entire day at Frankfurt Airport

Frankfurt-Antalya
Economy

Antes H

Verified | May 15, 2025

Brussels-Eskissehir
Economy

The departure time was 19.35...

The departure time was 19.35 on 15th June but moved on 00.59 am on 16th. I have heart problems , waited long hours outside the plane and also waited 2 hours inside the plane. My health problems made me terrible . I am ill today. Because of blood clot problems this situation is very dangerous for me.

Brussels-Eskissehir
Economy

Mark S

Verified | May 15, 2025

Frankfurt-Antalya
Economy

We were told that the...

We were told that the flight was delayed once we had boarded due to there being no staff at the airport to load the bags onto the plane. We were off no water, it took nearly 3 hours once we had took off to be able to get a drink and even then, they had run out of most stuff. The staff were rude with no manors and to top it off after being told we were late taking off because of the bags, the bags were never loaded onto the plane, they took off without them. We finally received ours 7 days into our holiday. SunExpress lied to me eveyday, telling me they were coming when in fact they didn't have a clue. Obviously due to us arriving late we missed dinner at our all inclusive hotel. The flight number was XQ591 leaving on 04/06/2022 Just an terrible experience with them from start to finish and ruined our whole holiday.

Frankfurt-Antalya
Economy

Mal R

Verified | May 15, 2025

London-Antalya
Economy

Flight was due to take...

Flight was due to take off at 17:10 never left till 20:15 arrived at my destination at 5:30 the next morning! Full day of travelling for a 4.5 hour flight!

London-Antalya
Economy

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SunExpress Ratings

All-time Rating & Reviews

Average Star Rating

2.67

Total Reviews count

13677

Review Sites Distribution

AirAdvisor
2.67
13677 (100%)
TrustPilot
2.6
6450 (47.2%)
TripAdvisor
2.5
4826 (35.4%)
Flight Radar
3.7
1330 (9.7%)

Google
2.2
471 (3.5%)
Kayak
3.15
175 (1.3%)
Airlines-Inform
2.99
135 (1%)
eSky.eu
4
134 (1%)
Yelp
4.2
15 (0.1%)
FlightReport
3.35
10 (0.1%)
Airline Ratings
1.94
5 (0%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.67

13677

3/5 overall

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SunExpress Reviews and Ratings

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