SunExpress Delayed and Cancelled Flight Compensation

I received a text message at around 22:30pm from sun express saying our flight had been cancelled until the 23rd of July so this would of made us miss 2 days of a hotel that we had booked as all inclusive. We rang the airline through the night and they kept saying they had not been notified. We then called at 6am in the morning on the 22nd to be told to go to the airport. We made our way there and they then told us the flight was cancelled until tomorrow. I called sun express and and asked for a refund of my flight to which they refunded me £149 when the total cost of the the flights were £610. I explained that I needed my money back as I had used my holiday spending money to book new flights which were not at East Midlands a lot later in the day. So again we had to really budget our money and could not do everything that we had planned. They told us we would receive the money back within 3-5 days. I am still waiting for this. I have also opened a case with them and they have not got back to me for 2 weeks. They are now offering us £350 for the pair of us! Which is £175 each for cancelling our flight and moving it to the next day.

we boarded the aircraft and were informed an hour later about a technical issue. After two more hours, we were asked to disembark without any guidance or assistance. Eventually, we were informed that they would be accommodated in a hotel for the night, but were only checked in at 3 o'clock in the morning with no communication from TUI or Sun Express I had to ring sun express twice and still had no updates of what was happening with our flight. The next day, we were informed of a new flight, but upon reaching the airport, the departure time was still uncertain, resulting in additional expenses at Gatwick. Finally, when we boarded the flight, we were informed of a refueling delay, followed by missing their flight slot, leading to an additional two hours of waiting on the plane.

My flight was delayed then we got on the plane and was told to wait 1 hour there was no air con it was hot we then got told 1 hour 20 minutes then another 45 minutes past and we was asked to get of the plane at 00.05am i then went to get my luggage witch was lost and took over three hours to find 3.10am we left gatwick my child had a nose bleed due to the stress then we could not get a cab took 20 minutes my children was cold it was raining had to pay for a cab home costing sixty pound then i was given all diffrent flight times for the replacement flight had to get back to Gatwick airport to do it all agian my son has addtional needs and this was very stressful to do agian and this was very stressful for us. Once we arrived at dalaman their was no shuttle for us due to the cancelled flight so i had to get a taxi coasting 3400 lira to get us to the hotel . This has been a very stressful first time experience for us with extra cost lack of sleep and all the stress. We are still trying to catch up and try and enjoy our hoilday .

We were left on the tarmac both the night of the initial flight and the next day. During the day we waited on the tarmac for around 3/4 hours the delay totalled up to 18 hours by the time I reached turkey from when the initial flight was meant to leave.

Both myself and Annmarie Bind are registered disabled. I struggled massively with the waiting and discomfort, however Annmarie has a herniated disc in her back and the 22 hour delay, with nowhere to go for 10 of those hours, but the check in hall floor, the impact of this meant that her condition worsened to the point she had to be wheelchair bound as she couldn't walk, and this was continued with her having to be take on the special provision to be lifted onto the aircraft via the disabled access. This impacted on our short break as we only had a 5 night break, which was now cut short to 4 nights, which for the first 2 days, we couldn't do anything because we were both not able to walk far enough to enjoy anything due to the huge impact of not having any disabled provision for help at the airport from either the travel company, airport or airline. Thoroughly disgusted at the treatment and complete lack of assistance when a Someone is clearly in excruciating pain. Initiallty we were due to take off 20th July at 20:50. There was a delay in getting on the aircraft, and then once boarded, we sat on the tarmac, with no air-conditioning, for over 2 hours, being only offered half a cup of water each. When cancelled, all we were told was to go to the check in area and await details of when the flight would be rescheduled. The excuses we were given were- 1/ Part of the air-conditioning is broken and we're waiting on a part. 2/ The flight crew are over their hours and need to stop. 3/ There are wildfires in Izmir and all other flights are being sent to Dalaman. 4/ Air traffic control are restricting the number of flights because of bad weather. 5/ Another aircraft has been allocated our flight slot. After this, the nightmare already explained of a 22 hour delay ensued which was made worse because at 2am when all sat in the check in area, there was no representation from Sun Express and no information given, no accommodation offered until the next day as no hotels available. Considering this is not an event that is that rare, the contingency and utter lack of organisation of customer management is abysmal.

It was scheduled on 2:40. They told me that the plane has not arrived on time, and there were some operational problems. So the flight is delayed for 3 hours. This means instead of arriving at 6:40, I will arrive at 9:40, making my entire arrival problematic.

So, in 20.07.2024 I had a fight from London Gatwick airport to Istanbul, with 1 stopover in Dalaman. I was supposed to depart at 21.15 from London and catch the connected flight in Dalaman, but the departure was delayed almost 4 hours (1 hours in the airport and 3 hours in the airplane) without telling me the reason. Due to the delay I bought another ticket for Istambul with the departure at 08.40 in 21.07. The plane landed in Izmir instead of Dalaman so I ve lost all the tickets and I was forced to buy another one for Istanbul from Izmir. The airline company didn't wanna assist me in my complaint and said to me that I have to buy my ticket.

They just sent email that the flight will be delayed till 20:00 but we depart 00:30. I ask staff why it was so late and they said they been called from home to do this flight. So i don t really know more. We spend 20h to reach the destination plus we lost a night and a half day from our holiday

Firstly the flight were delayed to 01:30, then 03:00, then 04:00 and now 05:30 without any explanation

We tried looking at the airlines website and sent an email for support as their website does not appear to allow for claims for flight dates in the past. We have not made a claim via the website directly and decided to use Air Advisor instead as we could tell the process would be too difficult. No information was given regarding the delay however there was a delay notice issued via the screens upon entering the departure lounge. There was later an issue with a group of individuals whereby 1 person was not allowed onto the flight and escorted away by police. This perhaps made the delay worse but was not the primary cause. During the long delay we ended up paying for food and drinks while in the departure lounge. We do not have all receipts but we have a digital track on our banking apps for all purchases. The daley basically meant we missed out on the first nights accommodation before breakfast and really disrupted our first day on holiday with plans to go out of the resort ruined. We were not given any information on the delay nor were we provided with any vouchers to use for food and drink within the airport.

Delay meant late arrival at hotel 11pm and our room had not been held available, so we were forced to transfer to another hotel for the night and come back next day. Not at our cost but hotel was lower spec and disrupted 1st day of our holiday. At no time was there contact from airline, revised departure time, or passenger care given ie. Offer of Compliment drink or snack would have been nice.

Due to the fact that our flight was delayed when we arrived at our hotel the room we had booked had been given to someone else and they downgraded our hotel for one night, we arrived at the hotel at midnight and was given the option of waiting until 4am in the morning or staying at another hotel for the night

Airline company refused to assist. Not even supplying flight details ie: departing and arrival times

Plane was delayed and mid air on flight the door under plane opened and we had a frightening drop in height and had an emergency landing in Vienna.

Delay to boarding was first announced as about 2 hours. Once the plane boarded, we waited another hour in the plane. Total delay was about 3h30, so instead of arriving in the afternoon we arrived in the evening. The airline did not really communicate a clear reason. Either an issue with other flights or scheduling issues from the airport.