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Air Mauritius Compensation for Flight Delay and Cancellation, Refunds
You have booked tickets, and suddenly your dream vacation or business trip is ruined by Air Mauritius flight delay, cancellation, or denied boarding? You may be entitled to compensation up to €600 (£520).
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A smaller airline, Air Mauritius’ on-time performance has hovered in the mid 70% range over the last six months according to Flighteria.
So, if you’re headed to this island on Air Mauritius, you can expect the same rights as passengers travelling on other EU airlines. This means that if your flight is delayed, cancelled, overbooked, or you miss your connection flight, you can receive compensation. Let’s take a closer look.
Your Passenger Rights
When you travel with Air Mauritius, your rights are protected by EU and UK law when you depart from airports located in these regions. EU261 and UK261 were both created to protect you and to ensure your fair treatment if you encounter delays, cancellations, missed connections or denied boarding situations caused by overbooking.
Because of these regulations, the carrier must supply you with care and/or cash compensation depending on:
- The length of your delay and
- The source of the flight disruption
Your entitlements include:
- Care and assistance (meals, refreshments, access to communication)
- Cash compensation
- Alternate flights
- Refunds
Flight Delays | Flight Cancellations | Denied Boarding |
Up to £520/€600 in compensation Care & Assistance | Up to £520/€600 in compensation Rebooked flight OR Refund Care & Assistance | Up to £520/€600 in compensation Rebooked flight OR Refund Care & Assistance |
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Air Mauritius Delayed Flights
You’re headed to a sunny vacation resort, and then, you have a flight delay. Yes, it’s a huge inconvenience to be sure, but you can rely on your air passenger rights to soften the blow.
If you’re delayed for 2 hours or more, you’re entitled to care and assistance, meaning you will be able to receive free food and refreshments as well as access to communication.
For delays of at least 3 hours past your scheduled arrival time, Air Mauritius must compensate you financially for your trouble, but this will only happen when they are to blame for the delay.
If your flight is delayed by 5 or more hours, you must be given the choice of a refund or a rescheduled flight plus cash compensation when the carrier is at fault.
Length of Delay | Compensation & Entitlements |
2+ hour delays | Meals, refreshments, and access to communication |
3+ hour delays | Cash compensation if the airline is at fault |
5+ hour delays | Option of rebooking or refund + potential cash compensation |
Cancelled Flights
Cancelled flights are less common than flight delays, but they make up for it with added inconvenience. They can lead to a cascade of problems, but fortunately, EU and UK regulations will allow you some compensation for your trouble.
Cancellation of 14-days or more before departure: You will be entitled to a rebooked flight at no extra charge or a refund.
Cancellation with less than14-days notice: Air Mauritius must supply you with:
- Rescheduled flight or
- Cash refund
- Care and assistance (for delays at the airport that last 2 hours or more)
- Overnight hotel accommodation and transport for delays that require you to wait until the next day
- Cash compensation if the disruptions was not due to extraordinary events
Air Mauritius Involuntary Denied Boarding
As with all airlines, Air Mauritius will occasionally sell more tickets than seats available on the plane in order to ensure a fully booked flight. Known as overbooking, this situation can lead to some passengers who check in late or have no status as a frequent flyer, to face involuntary denied boarding. If this happens to you, the carrier is required to give you:
- A replacement flight or
- A refund and
- Cash compensation
However, if you were refused boarding because of behaviour unruly or because you arrived at the gate without the proper documents, then you will not be eligible for cash compensation.
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Missed Connections
EU and UK passenger rights also protect you when you have missed connections. At times when your earlier flights were delayed or cancelled, causing you to miss your connection, Air Mauritius must offer you an alternate flight to your connection point or to your final destination. You could also get cash compensation if no extraordinary circumstances were to blame.
Cash Compensation Amounts
The amount of cash compensation you receive is based on:
- The extent or your delay
- The distance of your flight.
Delay Time | Flight Distance | ||
Flights under 1,500km | Flights between 1,500-3,500km | Flights over 3,500km | |
Over 3 hours |
|
|
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Under 3 hours |
| ||
£220/€250
€0
*Air Mauritius might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.
We work on a No-Win, No-Fee basis
AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.
Extraordinary Circumstances
Airlines are exempt from paying compensation when extraordinary circumstances are at play. Because of this, if your delay or cancellation was due to any of the following situations, then Air Mauritius won’t be liable for compensation payments to its passengers.
Examples of extraordinary circumstances
- Airport strikes
- Severe weather
- Natural disasters
- Civil unrest
- Security threats
- Air traffic control restrictions
PRO TIP: Try to find out what caused your flight disruptions. Why? Because airlines will usually try to use extraordinary circumstances as an excuse to avoid compensation, having proof of what caused your flight disruption will really help your case.
If you need help, you can let AirAdvisor take care of your compensation claim for you. Our team of legal experts can find out what caused your flight disruption, file your claim, and follow up with the airline so you get the full amount that you’re owed.
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Let AirAdvisor defend your passenger rights and get you up to £520/€600 in airline compensation.
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All you have to do is submit the application and wait for the compensation to be received.
People Also Ask
When you have an involuntary downgraded seat on a flight, can you get compensation?
Yes! For seating class downgrades, the airline must repay you for the difference in cost, but you won’t get compensation on top of that.
If you cancel your own ticket, can you get a refund from Air Mauritius?
If you decide to cancel your flight, then you won’t be refunded under EU and UK regulations, but you may be able to get refunded if you purchased a refundable ticket.
What about kids? Do they get compensation from Air Mauritius?
Yes! If you purchased a ticket for your child, then they are eligible for compensation.
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Recent Comments
I, my sister and my 5 year old son sat on the runway for 4 hours 30 minutes until we finally took off. We weren't even offered water during this whole time which I frankly find disgusting. Initially we were told that they had 'missed their taking off slot' for the first hour or so, but they then went on to remove a passenger who was on board, advising that they were 'rude', which including removing their baggage delayed us by another 3 hours plus! Terrible service and communication.
The airline put us up in a hotel at Gatwick. We were put on a flight the next day and arrived at our destination 24 late, we lost the first day of our holiday. We received a phone call as we were getting into the airport. The airline paid for our hotel, dinner and breakfast. Losing a day of our holiday was very disappointing
This was our return journey from Mauritius. We had a ticket with KLM from Amsterdam-Paris-Mauritius (7th May). We did not check in in Amsterdam, due to Schiphol concerns thus went by train from Amsterdam to Paris and checked in to the flight in Paris to Mauritius. Because we did this, (not checking in in Amsterdam) KLM has cancelled our back flight ticket from Mauritius to Paris, and from Paris to Amsterdam. They did not even notify us, just removed us from passenger list. We had to buy our ticket again at the airport on 21th May for roughly 3x price. (this time directly from Air Mauritius, they could not get connected to KLM who has deleted our ticket) We also had to manage our journey from Paris to Amsterdam by train because there was no available flight anymore. I have contacted KLM customer service and they opened a case, but by checking its status I cannot find the file anymore, since then I cannot contact them. So there is literally nobody who assist me in this case. The whole interruption costed us nearly 3.000 EUR plus and 4 hours delay in getting back to Amsterdam.