What to do when your HiSky flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a HiSky refund for cancellation .

What if I cancel my HiSky flight? Can I get a refund?

If HiSky cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. HiSky cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost. Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.

Do I also get my money back for the HiSky cancelled a flight due to Covid-19?

If HiSky cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If HiSky attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

Can I Get a HiSky Refund?

If you had booked a non-refundable or non-changeable fare and you had to cancel your own flight, you most likely would not be able to get a refund. However, if it was HiSky that cancelled your flight, then you would have the right to a refund as per the EU Regulation EC261 .

How many hours for flight delay to be eligible for HiSky compensation?

Your HiSky flight delay of 3 hours or more at the airport of final destination may make you eligible for compensation. However, the amount of compensation may depend on the period of delay and flight distance. You can use the AirAdvisor flight delay compensation calculator to check your HiSky flight and your eligibility.

How long does it take to get HiSky flight delay compensation?

According to EC interpretation of EC 261 Regulation , airlines must pay compensation to passengers for flight disruptions within one (1) month. However, not airlines strictly comply with such regulations and it is quite common for HiSky to take up to 3 months to process claims. In some cases, HiSky may try to ignore payment requests from passengers, in which cases AirAdvisor legal team can step in to help your case.

How to claim Flight Delay Compensation with HiSky?

If you're experiencing flight delay or cancellation , AirAdvisor is here with a team of travel and legal specialists to help you obtain the compensation that's rightfully yours! With our knowledge in completing successful claims processes, we are eager to work on your behalf. Contact us today for more information on how we can assist.

How much compensation for HiSky delayed flight can you get?

Depending on the length of your flight, be prepared to receive up to 250€ per person for flights under 1,500 km; 400€ per person for EU flights over 1,500 km and between 1,500-3,500 km internationally; or 600 € (£520) when you take a long haul international trip exceeding 3,500 km in distance.

How Much Time Do I Have to Make My Claim againt HiSky?

Local countries laws mandate the actual statute of limitations and that period is country specific. However, as a general rule travelers have up to three years from HiSky flight date to take action for a compensation claim (certain countries may have shorter period of statute of limitations). You can check if your flight is eligible for compensation via AirAdvisor website in under 3 minutes.

What is the HiSky strike refund policy?

If strike happened and it affected your flight schedule, you might decide not to proceed with your travel at all and in order to cancel and refund your ticket. In such case airline shall cancel or amend your booking totally free if disruption is caused by airline employee’s strike. But if it is not airline’s controlled event, airline will likely waive change fees but you might be required to pay difference in air fare as airline will typically rebook you on another available flight and will agree to issue a refund only if airline cannot provide you a service at all.

Reviews.io 4.6/5 based on 17,919 reviews

HiSky Flight Compensation: Delays, Cancellations & Passenger Rights

Get step-by-step info on how to claim compensation for HiSky flight delays, cancellations, and denied boarding based on EU and UK passenger rights regulations.

Savings up to 120 EUR per family

No financial risks

98% success rate in court

Search for my flight

Flight Compensation Search

Recent HiSky flights eligible for compensation

Flight Compensation Search

Recent HiSky flights eligible for compensation

Search Flight

This is why passengers turn to AirAdvisor

430,000+

We have handled more than 430,000 flight delay and cancellation claims.

€60,000,000

Over €60,000,000 in compensation has been paid out to our clients.

410,000+

Join more than 410,000 passengers who’ve trusted AirAdvisor flight delay compensation.

HiSky Flight Compensation: Delays, Cancellations & Passenger Rights

Joanna Teljeur

By: Joanna Teljeur

Last Updated: April 18, 2025

Edited by: Anton Radchenko

Was your HiSky flight cancelled at the last minute? Maybe you’re wondering what you’re entitled to if your flight was delayed. As a fairly new airline, founded in 2020, HiSky has a dual identity. They fly under the names HiSky Moldova and HiSky Europe, but both operations must abide by the rules set out in the regions where they travel.

What does that mean for you as a passenger? Well, it means that you can expect the airline to help you and even compensate you for flight disruptions as long as certain conditions are met. Let’s take a look at what you’re entitled to, how to get compensated by HiSky, and when you’re owed a refund for flight delays and cancellations.

Compensation for HiSky Flight Delays

HiSky Europe is based in Romania, so the airline has to follow the laws of the EU and UK whenever it flies to, from, or within these regions. HiSky Moldova is a little different since Moldova is not part of the EU. Nonetheless, whenever they fly from an EU or UK airport, they must play by the regulations there.

The laws we’re talking about are air passenger rights regulations UK261 and EU261. Both of these mandate that HiSky must behave in certain ways when their flights are delayed.

If you’ve had a HiSky delayed flight, you can expect:

As much as £520 (€600) if the delay makes you 3 hours late at arrival, and the airline is at fault. The actual amount you get will be based on the distance of your flight.
Free meals, refreshments if you’re delayed by 2+ hours
Hotel lodging and transport for overnight delays
Flight refund or a new flight to your destination if your flight is delayed for 5 or more hours.

Compensation Amounts for HiSky Flight Disruptions

If your flight was 1,500 km or less, you could get up to £220 (€250)
For flights between 1,500 km and 3,500 km, you could receive £350 (€400)
For long haul flights over 3,500 km you are owed £520 (€600) in compensation.

When you eventually land at your destination, write down the time the cabin doors were opened. This is the official arrival time, and noting this will help you later if you file a compensation claim with HiSky.

Find out if you are owed compensation for a disrupted flightCheck Your Flight

Compensation for Missed HiSky Connections

Miss your connecting flight? Here’s what you can expect from the airline

HiSky must help you get to your final destination, so you will be offered a seat on the next available flight.
If this doesn’t work for you, you can request a refund for any unused portions of your trip.
You are entitled to meals and refreshments if you have to wait for 2+ hours.
If you missed the connection because of an earlier HiSky delay or cancellation that could have been avoided or prevented, then you could also get cash compensation. How much can you get? It depends on how late you arrive at your final stop and the distance of the flight.

HiSky Compensation for Cancelled Flights

Cancelled flights can create more problems for passengers than delays. You have to scramble to find a suitable rebooking and wonder how the new departure could affect your overall travel plans.

Thankfully, you’ll be given a replacement flight or a refund. But you could also get cash compensation if your HiSky flight was cancelled less than 2 weeks before departure.

Additionally, if you’re at the airport when your flight is cancelled, you’re entitled to food, refreshments and hotel accommodation if you have to wait until the next day.

What about Your Checked Baggage?

Wondering what happens with your checked baggage if your flight was cancelled? Usually, it will be sent onward to your final destination, but if you have to wait overnight for your new flight, then you can ask the HiSky agent to let you collect your belongings from the baggage reclaim area.

Was your luggage mishandled? Learn more about your rights for lost, delayed, and damaged baggage.

What to Do if Your HiSky Flight is Cancelled

First, ask a HiSky agent to help you rebook your flight if you haven’t already been sent rebooking information via the airline app or by SMS.
If the rebooking is not suitable, ask for a full refund.
Get the reason for the cancellation in writing to use later as part of your compensation claim.
Request food, drinks, and lodging if you have an overnight wait.
Find out if your flight is eligible for HiSky flight cancellation compensation, keep all your receipts and documents, and file a claim as soon as you get home.

How to Submit a Compensation Claim with HiSky

If you believe you’re owed a refund or compensation from HiSky, you’ll have to contact the airline in writing to request it. So, here are the steps you’ll need to take:

Before you begin, check to see if your flight is eligible for compensation and the amount you are entitled to. This information will be helpful to include in your claim submission letter.
Then, collect your flight and travel documents, communication you’ve had with HiSky, and as many details and supporting evidence for your flight disruption as possible. You’ll also need to include receipts for any expenses you had to make.
Write a letter describing what happened and why you are seeking flight compensation. If you need help, you can use our compensation letter template.
Then when you’re ready, upload all your supporting documents, and send your letter to cs@hisky.aero.

You might have to wait a week or so to hear back from HiSky, and it might take a month or more to get a decision about your compensation request.

As always, our experts here at AirAdvisor are always here to help with your claim.

Why You can Trust AirAdvisor

Our legal team has won over 430,000 flight compensation cases for delays, cancellations, and denied boarding incidents. Not only that, but we have a 98% win rate and our experts have been defending air passenger rights since 2017.

If you need help with a claim you already started or want us to submit one for you, just enter your flight details below to get started.

Check flight