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SunExpress Reviews and Ratings

Read 13,677 verified passenger reviews to find out if SunExpress is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Friendly and helpful cabin crew
Affordable fares
Overall positive onboard experience

Cons

In-flight entertainment options
Operational inconsistencies
Hidden fees

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

SunExpress reviews

2.67

Terrible
(17)
Poor
(8)
Average
(0)
Very Good
(0)
Excellent
(0)

Natalie M

Verified | Sep 1, 2026

Dalaman-Frankfurt
Economy

Plane door not shut properly and op...

Plane door not shut properly and opened in flight. Very frightening. How did the pilots not see the warning lights before. Emergency diversion to vienna.

Dalaman-Frankfurt
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Evie J

Verified | Sep 1, 2026

Edinburgh-Izmir
Economy

My flight was delayed leaving Edinb...

My flight was delayed leaving Edinburgh this was our first family holiday with my 4 year old the reason I booked the flight times was because it was practical for arrival of early evening with our delay this resulted in us arriving at our Hotel at 2.30am which caused my family a very stressful start to our holiday.

Edinburgh-Izmir
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

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Harvey T

Verified | Sep 1, 2026

Frankfurt-Bodrum
Economy

My flight from Frankfurt was delaye...

My flight from Frankfurt was delayed by 8 hours and I’m going to miss my connecting flight now The airline provided no reasoning for the delay they provided us 20 euro food compensation. I going to miss a business meeting and I’m going to miss my connecting flight like I said.

Frankfurt-Bodrum
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

Claim in minutes.

Noah B

Verified | Sep 1, 2026

London-Dalaman
Economy

Less then 14 days notice give to a ...

Less then 14 days notice give to a Significant flight change. Original flight time and date LGW 18th July 01:20- arrive DLM 07:25 New flight LGW 18th July 19:35 -arrive DLM 01:40 19th July ! Inbound flight has also changed Original flight time and date DLM 1st August 22:00-arrive LGW 00:20 2nd August New flight August 1st DLM 16:20-arrive LGW 18:40 We planned the flights around a special needs child and other children and respite We now have a 2 day loss, 12days Instead of 14 days . If the airline cancels your flight altogether (or presents a change of flight as a schedule change), you have even more rights. First, you must be offered a choice between a refund for cancelled flight or an alternate flight. Then, you may also be entitled to a flight cancellation compensation. For that, the airline must have warned you about the cancellation less than 14 days prior to the flight.

London-Dalaman
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight delay.

Check your eligibility here.

Samuel L

Verified | Sep 1, 2026

London-Dalaman
Economy

I don´t know reason of delay. Don´t...

I don´t know reason of delay. Don´t recieve any information in the airport. No compensation (food,water, etc.) Delay was more than 3 hours (2 hours in the airport, 1 hour in the aircraft before take off).

London-Dalaman
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Mitha B

Verified | Aug 18, 2026

Birmingham-Antalya
Economy
Claim escalated to airline

Denied boarding

Very inexperienced staff. Staff shortage. Unhappy staff. Careless. Unhelpful. Uknowledgeable and very rude staff. How the Air line passed to carry passengers. Long ques. Spend 30 min minimum with per passenger. No manager to handle issues and resolve them. Worst company in every ways.

Birmingham-Antalya
Economy
Claim escalated to airline

Lucie M

Verified | Aug 16, 2026

Budapest-Antalya
Economy
Claim escalated to airline

Flight delay

Additional comment I would also like to express how disappointed I am with the overall handling of this delay. For such a significant delay, passengers could at least have been provided with refreshments and better assistance and information. Instead, the whole experience was extremely exhausting and frustrating. To make matters worse, after finally arriving in Antalya, we had to wait approximately another hour for our baggage. After already being delayed for more than three hours, an additional one-hour wait for luggage was simply unacceptable. I was also disappointed to see third-party services offering to handle compensation claims while charging passengers very high fees and taking a substantial percentage of the compensation. After such a poor travel experience, having to lose a large part of the compensation just to get assistance with a claim makes the situation even more frustrating. Overall, this was a very disappointing experience with SunExpress, and I sincerely hope passenger care during significant delays will be handled much better in the future.

Budapest-Antalya
Economy
Claim escalated to airline

Ionita R

Verified | Aug 15, 2026

Antalya-Bucharest
Economy

they lost our baggage ,had 5 hours ...

they lost our baggage ,had 5 hours delay,stayed 6 hours at the check in because they are incapable of doing anything! horrible organisation! zero stars

Overall

blocked check in
nothing

Antalya-Bucharest
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Mariam J

Verified | Aug 15, 2026

Antalya-Birmingham
Economy

Flight delay

Zero communication delayed flight by 4 hours and zero help given. Waited in baggage for 2 hours too as it took ridiculously long to get moving!

Antalya-Birmingham
Economy

Anonymous member

Verified | Jun 19, 2026

Izmir-London
Economy

Very disappointed with SunExpress a...

Very disappointed with SunExpress and their complete lack of professionalism and customer care. My mother was supposed to fly from Izmir to London Stansted on 30 April (booking reference U7ARKA). She arrived at the check-in desk around 18:15 for a 19:20 flight, which should have been enough time. However, staff refused to check her in and kept calling each other because they could not decide what to do. Instead of helping, they wasted even more time themselves by sending her between desks and refusing to take responsibility. The flight did not even depart until around 20:00, so there was clearly still enough time to assist her if they genuinely wanted to help. My mother was left extremely distressed, crying, anxious, and unsupported at the airport. I also tried contacting them from London during the incident, but nobody showed any willingness to help or find a solution. This situation happened after SunExpress had already cancelled her flights twice previously, causing days of stress and rearrangements. On top of that, their online check-in system was not working properly beforehand, and I had to contact customer service multiple times regarding technical issues. As a result of the staff’s poor handling of the situation, I had to purchase a completely new ticket with Pegasus Airlines for the following morning at additional cost, while my mother had to spend many stressful hours overnight at the airport feeling unwell. The most frustrating part is that after submitting a formal complaint, SunExpress still refused to offer a refund or take any responsibility. Their response was dismissive, unhelpful, and lacked any empathy or professionalism. My family has travelled with SunExpress for many years, but after this experience, we are extremely disappointed by the unfair treatment and poor customer service we received. I will continue escalating this matter through CIMER, Google Reviews, Trustpilot, social media platforms, and all available consumer complaint channels so other passengers are aware of how this situation was handled. I would not recommend SunExpress based on this experience.

Izmir-London
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Denied boarding in most cases?

Check if you can claim compensation here.

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SunExpress Ratings

All-time Rating & Reviews

Average Star Rating

2.67

Total Reviews count

13677

Review Sites Distribution

AirAdvisor
2.67
13677 (100%)
TrustPilot
2.6
6450 (47.2%)
TripAdvisor
2.5
4826 (35.4%)
Flight Radar
3.7
1330 (9.7%)

Google
2.2
471 (3.5%)
Kayak
3.15
175 (1.3%)
Airlines-Inform
2.99
135 (1%)
eSky.eu
4
134 (1%)
Yelp
4.2
15 (0.1%)
FlightReport
3.35
10 (0.1%)
Airline Ratings
1.94
5 (0%)

Join the conversation! What do you think of SunExpress

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Compare SunExpress with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.67

13677

3/5 overall

3 ways to claim compensation from SunExpress

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with SunExpress by following the steps below
1. Fill in the feedback and claims form on the SunExpress website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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SunExpress Reviews and Ratings

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