Icelandair Reviews

Verdict: "Comfortable seats and service with frequent delays and costly extras."

Numerous passenger reviews praised Icelandair’s generous legroom and spacious economy seating particularly when compared to American or United. Travelers also noted the polite and attentive cabin crew and departure punctuality on transatlantic flights. The cleanliness and modern fleet were also mentioned numerous times as something that led to an overall more pleasant flight experience. The reviewers’ complaints were largely about in-flight amenities, in particular, paying extra for beverages, food, and earphones. A close second to this was the prominent dissatisfaction with the airline’s business class (Saga). Passengers state that the amenities and experience were disappointing especially in light of the higher ticket price. Several reviews mentioned irritation with last-minute changes and delays, and others cited challenges reaching airline agents for lost baggage, refunds, and booking changes.

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