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Icelandair Reviews and Ratings

Check 14,174 verified passenger reviews to find out if Icelandair is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Spacious economy seats
Attentive cabin crew
Punctuality on challenging routes
Clean, modern aircraft

Cons

Frequent delays, cancellations
Uncomfortable seats
Hidden fees

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Icelandair reviews

3.18

Terrible
(5)
Poor
(6)
Average
(5)
Very Good
(1)
Excellent
(0)

Robert M

Verified | Sep 28, 2026

Seattle-Reykjavik
First

Avoid this airline unless absolutely no other option.

If you need to go to Iceland from Seattle this is your best choice, but avoid connection flights through Reykjavik. The airport is one of the worst I ever been to. The aircraft are also old and baggage retrieval is horrendous. You take a bus from the terminal to the aircraft. There are few jetway ramps. All the shops and food service close at 6PM. There is limited seating in the gate area, and they do not board by rows or zones.

Seattle-Reykjavik
First

Comments

Passenger rights expert: Surprising but true: you can get up to €1,920 back for Baggage problem.

Start your check here.

Jackson P

Verified | Sep 23, 2026

Keflavik-Atlanta
Economy

Terrible Customer Service

DO NOT BOOK WITH ICELAND AIR! My wife and I booked a trip that had us returning home in October, but without notifying us other than changing our flight information, the connecting flight from Boston to Atlanta we were on (booked with Southwest by Iceland Air) was cancelled, and our new flight with Southwest has a 13 hour layover. My wife needs to get back at the scheduled time for work, so this obviously did not work for us. We called Southwest first to see what they could do, but they told us that since we booked through Iceland Air, they had no control over anything. So the next day, we spent 5 hours on hold, and an additional 2 hours speaking with representatives of Iceland Air, who told us because they did not cancel the flight but Southwest did, it was somehow, not their problem. There was a Jet Blue flight on our originally scheduled day that they would be able to move us to, but we would have had to pay in order to get on that flight, which was a cheaper flight that was previously available, as they had to "respect Southwest." So, we as their customers, now have to pay to make sure that we can fly home on the originally scheduled time, OR we have to pay to get a hotel in Baltimore for a night, which they MIGHT reimburse us for. They were incredibly unwilling to work with us, and put all of the onus on us despite the cancellation having nothing to do with us. These people WILL NOT work with you, no matter what. Avoid booking with them at any and all cost.

Overall

No accountability whatsoever.
None.

Keflavik-Atlanta
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Anonymous member

Verified | Aug 30, 2026

Business

Budget airline at premium prices

Honestly, I use this airline quite a lot, through necessity rather than want. Overall very poor experiences throughout, from airport to aircraft. Premium prices but runs like Ryanair

Overall

I’ve put flight delay as it won’t let me leave it blank, but this is a general commentary on the situation 15 or so flights I’ve caught with them over the last year.

Business

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Derald R B

Verified | Aug 17, 2026

Keflavik-Chicago
Economy

Flight cancellation

Terrible customer service when a claim is submitted. They just ignore you hoping you will go away. High fees for seat selection; baggage; and meals.

Keflavik-Chicago
Economy

Michael F

Verified | Jul 25, 2026

Vancouver-Amsterdam
Economy

Flight cancellation

Limited service, horrible food, limited choice in inflight entertainment. Friendly enough staff onboard. I would never have chosen this airline wasn’t it for British Airways cancelling my flight and rebooking it to Icelandair

Vancouver-Amsterdam
Economy

Abigail L

Verified | Jun 12, 2026

Barcelona-Keflavik
Economy
Claim escalated to airline

Flight delay

Overall decent airline that I have been regularly flying since 2001. However, services have recently taken a nosedive including customer care. Communication is extremely poor regarding delayed or canceled flights, and customers are left with facing high rebooking fees.

Barcelona-Keflavik
Economy
Claim escalated to airline

Jorge M

Verified | Apr 4, 2026

Keflavik-Lisbon
Economy
Successful claim

Atraso no voo

We miss out flight just because . We waited 80min in the Parkes plane. No one explain nothing. We get another flight and get home 5 hours later

Keflavik-Lisbon
Economy
Successful claim

Anonymous member

Verified | Nov 10, 2025

Orlando-London
Economy

Never fly Icelandic Air, never again.

We flew round trip and both ways was the worst flight. Long flights and they didn't even offer a bottle of water. Had to pay for crappy sandwiches. Nothing for vegetarians. I couldn't even sit with my sister. I felt like a fill in passenger even though I booked six months in advance. Will never fly them again. Had to pay $75 for 1 bag.

Overall

Nothing good

Orlando-London
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €1,920 compensation for Lost or delayed baggage.

Claim in minutes.

Sylvan R

Verified | Oct 28, 2025

Chicago-Keflavik
Economy

Great flight with Icelandair from Chicago to Iceland

Really great flight with a Boeing 737-8 MAX! Great seats and amazing food. I thought that the blue mood lighting was really nice as well.

Overall

Bad inflight entertainment
Comfortable seats

Chicago-Keflavik
Economy

Verified | Jul 23, 2025

Keflavik-London
Economy

Very poor service. Travelling with...

Very poor service. Travelling with 2 autistic children and had our flight changed 1 hour before leaving for the airport as they had overbooked the flight. Unhelpful staff on the phone. Shame on you Icelandair.

Keflavik-London
Economy

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Icelandair Ratings

All-time Rating & Reviews

Average Star Rating

3.18

Total Reviews count

14174

Review Sites Distribution

AirAdvisor
3.18
14174 (100%)
TripAdvisor
3
9294 (65.7%)
Flight Radar
4.15
1642 (11.6%)
Google
4
766 (5.4%)

Cheapflights
3.45
743 (5.3%)
Kayak
3.45
743 (5.3%)
TrustPilot
1.4
406 (2.9%)
Yelp
1.9
186 (1.3%)
FlightReport
3.65
89 (0.6%)
Airlines-Inform
3.58
64 (0.5%)
Airline Ratings
2.43
57 (0.4%)
eSky
4.2
48 (0.3%)
Glassdoor
4.1
31 (0.2%)
Trustindex
4.1
10 (0.1%)
PissedConsumer
3.4
10 (0.1%)
Influenster
2.7
9 (0.1%)
SiteJabber
2.3
3 (0%)
SkyTrax Ratings
3
(%)
Tiket2
4
(%)

Join the conversation! What do you think of Icelandair

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.18

14174

3/5 overall

3 ways to claim compensation from Icelandair

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Icelandair by following the steps below
1. Fill in the feedback and claims form on the Icelandair website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Icelandair Reviews and Ratings

Pros

Cons

Pros

Cons

Icelandair reviews

Avoid this airline unless absolutely no other option.

Comments

Terrible Customer Service

Comments

Budget airline at premium prices

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Flight delay

Comments

Atraso no voo

Comments

Never fly Icelandic Air, never again.

Comments

Great flight with Icelandair from Chicago to Iceland

Comments

Very poor service. Travelling with...

Comments

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Icelandair Ratings

Join the conversation! What do you think of Icelandair

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Icelandair Reviews and Ratings

Pros

Cons

Pros

Cons

Avoid this airline unless absolutely no other option.

Comments

Terrible Customer Service

Comments

Budget airline at premium prices

Comments

Flight cancellation

Comments

Flight cancellation

Comments

Flight delay

Comments

Atraso no voo

Comments

Never fly Icelandic Air, never again.

Comments

Great flight with Icelandair from Chicago to Iceland

Comments

Very poor service. Travelling with...

Comments

Icelandair Ratings

Join the conversation! What do you think of Icelandair

How does Icelandair compare?

Compare Icelandair with:

3 ways to claim compensation from Icelandair

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