How to Contact Air Dolomiti: Phone, Email, Tips for Complaints

Written By Joanna Teljeur

Last Updated: September 24, 2024

Even the best airlines can make mistakes or run into problems with their services. If you’ve had any kind of problem with Air Dolomiti, or if you simply need to contact them, you’re in the right place! 

In this guide, we’ll provide the different methods for contacting the airline along with some helpful tips on how to get the best results. If you’ve had a flight delay or cancellation with Air Dolomiti, we can help! Check your flight details in our free compensation calculator below.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight

Air Dolomiti Customer Service

Air Dolomiti provides customer service by phone, email, chat and through their webforms. For flight scheduling and booking information about your trip, the airline’s mobile app or website is your best bet. 

Contact Air Dolomiti By Phone

As you might imagine, trying to contact customer service by phone usually involves extended wait times. Certain situations, however, require a person-to-person conversation like those involving urgent matters and flight rebooking. 

Air Dolomiti provides the following phone numbers Monday to Friday 8:30 am to 8:00 pm, Saturday and Sundays 9:00am to 5:00pm GMT+1

Air Dolomiti Email Address

If you need help with booking flights or asking questions about a current or future booking, you can email the airline using the address below. 

Online Complaint Form on the Air Dolomiti Website

The best way to resolve issues with the airline is by submitting your complaint through one of Air Dolomiti’s dedicated forms. Because the forms require you to fill all the information fields, you are less likely to omit important facts. You can also add attachments to support your claim.

You can use Air Dolomiti’s webforms for the following concerns:

• General complaints
• Baggage issues
• Flight disruptions
• Third party irregularity
• Loss of a personal item 

Mailing Address for Air Dolomiti

Old fashioned mail is still very useful, especially for those without internet access. If you are sending a complaint or you’re seeking recompense for a flight disruption, you can send your letter and supporting documents to this address.

Contacting Air Dolomiti on Social Media

If you need help immediately for a cancelled flight or other more pressing situations, you can always contact the airline on social media. Many passengers can attest that messaging the airline can usually get faster responses than any other method of contact.

Air Dolomiti is active on Facebook, Instagram, TikTok, and Twitter/X.

What are Air Dolomiti Passenger Complaining About?

On sites like SkyTrax and TripAdvisor, Air Dolomiti passengers have the most concerns about poor customer service. Specifically, these reviews mention long waiting times for responses and unsatisfactory handling of cancellations and delays. Baggage mishandling is another area of concern as well as limited in-flight services and too few complimentary snacks.

But the most common complaint with any airline is about delays, cancellations, and other flight issues. These problems are so widespread that the European Union enacted Regulation EU261 to protect affected passengers. Because of these rules, passengers flying to, from, or within Europe could get as much as €600 for flights 3 or more hours late.

Speaking of payout amounts, Air Dolomiti is also required to pay you up to €1,599 if your baggage was lost or damaged as mandated in the rules of the Montreal Convention.

Air Dolomiti Complaints: Tips for Success

1. Get all your travel documents in order including booking numbers, boarding passes, receipts, photos, and anything else that will validate your complaint.
2. Don’t wait. If you have an issue with the airline, it’s best to submit your complaint as soon as you can. The details will still be fresh in your mind so you can more easily provide all the important information. 
3. Tell them what you want. It’s best to be polite but direct. Tell them that you are aware of your passenger rights and what you expect. If you’ve had flight interruptions, don’t hesitate to follow the passenger rights regulations we mentioned earlier.
4. How to contact you. Let the airline know the most reliable way to get a hold of you and give them that contact info.

When Air Dolomiti Doesn’t Respond

If you’ve provided all the correct contact info and enough details about your unpleasant experience or flight disruption, and they still won’t respond, we can help!

How AirAdvisor Can Help

When it comes to flight disruptions, AirAdvisor’s legal team can handle your claim from the beginning, or pick up when you left off. We can help you get the payment you’re owed for any of the following situations. 

• Flight delays
• Cancellations
• Missed connections
• Denied boarding
• Lost or damaged baggage

You can also find out how much you’re entitled to by adding a few basic flight details into our free compensation calculator. 

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight