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As a smaller, regional carrier, Air Dolomiti was listed as a 4-Star Airline by SkyTrax. When it comes to punctuality, we can get a snapshot of how the airline performs based on their route from Verona to Munich which, according to Flightstats, has been arriving on-time 79% of the time based on 48 flights over a 2 month period. In this article, we’ll lay out what you need to know about your entitlements if you have a delay, cancellation or other flight disruption with Air Dolomiti. Plus, you’ll discover how much compensation you could be eligible to receive.
Air Dolomiti Flight Delays
No matter how hard you try to avoid them, flight delays are a constant source of grief for travellers. While there isn’t much that can be done to stop you from experiencing delays, you’ll be pleased to know that if you’re departing from or arriving at an EU or UK airport, you can get compensation to soften the blow.
Thanks to the rules found in EU and UK regulations (EU261 and UK 261 respectively), airlines like Air Dolomiti are required to help you out by providing the following based on the duration of your delay.
Delays lasting 2 or more hours: Food, refreshments, and free access to communication.
Delays lasting 3 or more hours: If you arrive 3 or more hours late at your final stop, then you may be poised to collect financial compensation as long as the carrier could have prevented the delay.
Delays lasting 5 hours or more: Air Dolomiti must give you a choice of a ticket refund or rebooking. Cash compensation in addition to this is also a possibility if extraordinary circumstances didn’t cause the delay.
Length of Delay | Compensation & Entitlements |
2+ hour delays | Meals, refreshments, and access to communication |
3+ hour delays | Cash compensation if the airline is at fault |
5+ hour delays | Option of rebooking or refund + potential cash compensation |
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Air Dolomiti Flight Cancellations
If your flight is cancelled, you could get cash compensated if:
- You’re given under 2 weeks notice and
- The airline is to blame for the cancellation
Conversely, if you’re given more than 2-weeks notice, then you won’t be compensated, but you will still get a new flight or a full refund. If you opt for a new flight and have to wait for 2 hours or more for departure, you’re entitled to care and assistance. Free overnight accommodation and transport are also entitlements in cases where your new flight departs the next day.
Flight Delays | Flight Cancellations | Denied Boarding |
Up to €600 in compensation Care & Assistance | Up to €600 in compensation Rebooked flight OR Refund Care & Assistance | Up to €600 in compensation Rebooked flight OR Refund Care & Assistance |
Missed Connections
When delays or cancellations lead to missed connections, Air Dolomiti is required by law to help you get to your final destination. Cash compensation is also a possibility if the airline should have been able to avoid or prevent the problem that caused you to miss your connecting flight.
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Involuntary Denied Boarding
Oh the misery of being bumped off a flight! Fortunately, this doesn’t happen too often, but when you’re denied boarding because of overbooking, Air Dolomiti is on the hook for compensation. More specifically,
- A replacement flight or
- A refund and
- Cash compensation
Cash Compensation Amounts
The passenger rights protections found in the UK and EU state that you could get between €250 to €600 in cash compensation for these kinds of flight disruptions based on the length of your delay and the total distance of your flight
Delay Time | Flight Distance | ||
Flights under 1,500km | Flights between 1,500-3,500km | Flights over 3,500km | |
Over 3 hours |
|
|
|
Under 3 hours |
| ||
€250
€0
* Air Dolomiti might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.
Air Dolomiti Flight Refund policy
A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.
In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.
If Air Dolomiti cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.
Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.
Note: If Air Dolomiti offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund.
Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.
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Extraordinary Circumstances
If your cancellation or delay can be attributed to extraordinary circumstances then you are not eligible for monetary compensation. Why? Because the airline, in these circumstances, had no way of preventing the disturbance.
Here are a few examples of situations where Air Dolomiti is not required to compensate you:
- Air traffic control restrictions
- Civil unrest
- Airport strikes
- Severe weather
- Security threats
- Natural disasters
It’s very important to find out from airline staff what caused your flight interruption. Collect as much relevant airline documentation as possible and receipts for your out-of-pocket expenses. The more you can support your compensation claim, the better!
If you’ve had a flight disruption anytime in the last 3 years, you can still submit a compensation claim, and AirAdvisor is here to help! Let us take care of your compensation claim for you. Our team of legal experts can find out what caused your flight disruption, file your claim, and follow up with the airline so you get the full amount that you’re owed. Better yet, you’ll avoid the hassle and you only pay us when the airline pays you!
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People Also Ask
Can you get reimbursed if Air Dolomiti loses your checked luggage?
You can get compensated for lost, delayed, and damaged baggage! Always remember to make a report of baggage mishandling with the airline as soon as possible to ensure you get the highest amount of compensation.
Are Air Dolomiti vouchers as good as a refund?
Cash is always better, but if you’re offered a voucher, be sure you read all the details and understand it fully before accepting it. You have legal rights to a cash refund vouchers can be full of restrictions and blackout dates. Bottom line - make sure you know what you’re getting, and if you’re not sure, ask for the refund.
How long does it take to get your compensation payout from Air Dolomiti?
Compensation payouts can take a month or more depending on your unique circumstances. The more documentation you can provide to back up your case the better. This can also shorten the amount of time you have to wait, but the time frame can vary.
