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Air Dolomiti Reviews and Ratings

Read 3,548 verified passenger reviews to find out if Air Dolomiti is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Decent in-flight meals
Comfortable seats
Friendly cabin crew

Cons

Consistently delayed flights
Poor customer service
Difficulty with refunds and claims

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Air Dolomiti reviews

3.3

Terrible
(11)
Poor
(2)
Average
(5)
Very Good
(0)
Excellent
(0)

Bernard P

Verified | Dec 26, 2024

London-Brussels
Economy

They didn’t told us any...

They didn’t told us any reason of cancellation after couple hours of waiting they told us flight was postponed for next day. I manage to book a flight with them at 22 Pm from different airport.

London-Brussels
Economy

Mihal P

Verified | Dec 26, 2024

Geneva-Warsaw
Economy

My flight from Geneva was...

My flight from Geneva was delayed for almost 1,5h. I didnt catch the connection from Frankfurt to Warsaw. People responsible for finding another solution for me didnt have any flight they could have suggested me instead. Therefore I had to wait until the next day, I was provided with a hotel. Finally I departed from Frankfurt at 7:20 the next day. My jurney was delayed in total for 10h40m

Geneva-Warsaw
Economy

Mihai K

Verified | Dec 26, 2024

Bucharest-New York
Economy

I was notified by email...

I was notified by email that my flight was canceled 2 hours before boarding. The next flight was in two days, when I was going to start my work program in America. I missed a total of 4 days of work, plus additional costs to secure accommodation and food.

Bucharest-New York
Economy

Verified | Oct 20, 2024

Katowice-Frankfurt
Economy

AVOID THIS AIRLINE AT ALL COST!!!!!

I had a flight from Poland to Germany, where i was suppose to change airplane to Orlando, US. The flight was deleyed almost 2hrs. Due to this i was not able to take a flight to the US. I was able to rebook the flight to the US for the next day, but i have planned a very important business meetings and was not able to make them. I have lost CRUCIAL DAY because of them!!! And as i travel a lot, i found that obce you go via Air Dolomiti, there are ALWAYS troubles!!!! Mosty due to airplanes technical issues. This is an absolute NIGHTMARE to travel with this airlines!!!!

Katowice-Frankfurt
Economy

Teodora T

Verified | Oct 10, 2024

Cluj-napoca-Amsterdam
Economy

Initially we boarded the aircraft...

Initially we boarded the aircraft in Cluj-Napoca (CLJ-MUC flight), but after boarding the captain anounced that they have a technical problem and the flight is delayed. We returned to the gate and waited - no one told us the new flight time. Lufthansa changed out boarding cards for the second flight (MUC - AMS) from boarding time 17:05 to boarding time 20:30. We waited for 5 more hours in the airport (we had to fly from CLJ to MUC around 14:00 and waited there until 19:00) and the flight was canceled. After that, the airline told us that someone will pick ups up during the night and drop us in Sibiu, to fly from there the next morning (Sibiu - Munich - Amsterdam). Someone picked me up at 2:00 from Cluj and I eventually arrived in Amsterdam the next day at 10:00 AM (about 15 hours later than planned). Because of this delay, I missed an important presentation - I traveled to Amsterdam for business, to attend a conference. The airline didn't offer any drinks or food, while I waited at the airport.

Cluj-napoca-Amsterdam
Economy

Malwine L

Verified | Oct 10, 2024

Munich-Lyon
Economy

Flight was cancelled Monday evening,...

Flight was cancelled Monday evening, was supposed to fly Friday evening. They did not offer an alternative, they did not pick up the phone, I could not re book myself and they kept telling me to call but no one picked up. I eventually managed to find an alternative way to contact the operator and found another flight the next day. This was extremely inconvenient as our accomodation was booked and unrefundable and as my partner was supposed to fly back on Sunday, so instead of 2 full days in Lyon he had less that 1.5 days

Munich-Lyon
Economy

Oskar P

Verified | Oct 7, 2024

Munich-Oslo
Economy

I should have boarded my...

I should have boarded my flight to Munich at 4.15PM however it was delayed. After waiting for a while the flight was delayed yet again and then cancelled. The airline failed to provide any food or drinks, although I was at the airport counter dealing with my tickets until 1am the next day (27.7.). I arrived at my destination (Oslo) at around 12.20PM (approximately 14h later than the original landing time). The airline provided a hotel. Furthermore the delay caused me to waste a night of accommodation + breakfast in Oslo I had paid in advance (approximately 50EUR). This experience caused a lot of stress.

Munich-Oslo
Economy

Laura R

Verified | Oct 7, 2024

Rome-Seattle
Economy

Friday, Condor flight DE 3025...

Friday, Condor flight DE 3025 took off exactly on time. A group of 21 of us coming from Italy missed the flight to Seattle because Air Dolomoti was 1.5 hours late. We got to the gate 7 minutes late after sprinting through FRA. No one met us to facilitate a faster movement through Frankfurt. Further, according to Condor staff, no one from Air Dolomiti even contacted them to alert them that they were so late. I asked Condor staff why they couldn’t hold the flight a few minutes to allow 21 passengers to board. I was told “we have timeslots to meet. We can’t hold a flight!” Then Saturday our flight to Seattle 3025 was held at the gate 20 minutes “to allow some passengers who are running late to board,” according to Condor onboard staff. Selective application of the rules adds up to a poor customer experience.

Rome-Seattle
Economy

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Air Dolomiti Ratings

All-time Rating & Reviews

Average Star Rating

3.3

Total Reviews count

3548

Review Sites Distribution

AirAdvisor
3.3
3548 (100%)
TripAdvisor
3
1376 (39%)
Flight Radar
4.05
1246 (35.3%)
TrustPilot
1.6
285 (8.1%)

Google
3.1
217 (6.2%)
FlightReport
3.75
88 (2.5%)
Kayak
3.55
72 (2%)
Momondo
3.55
72 (2%)
Cheapflights
3.55
72 (2%)
Airlines-Inform
3.96
38 (1.1%)
eSky
4.2
21 (0.6%)
Airline Ratings
3.65
3 (0.1%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.3

3548

3/5 overall

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Air Dolomiti Reviews and Ratings

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