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Sky Express Reviews

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6347 passengers’ reviews

  • d1Heraklion International Airport, Nikos Kazantzakis, Heraklion, 716 01 Crete, Greece
  • d2+30 801 112 8288 +30 215 215 6510

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Sky Express Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

2.49
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Total Reviews count

6347
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Review Sites Distribution

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TripAdvisor

2

3457 (54.6%)

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Tiket2

4.1

681 (10.7%)

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Google

2.1

677 (10.7%)

dist

TrustPilot

1.9

373 (5.9%)

dist

Flight Radar

4

279 (4.4%)

dist

eSky

3.8

270 (4.3%)

dist

Momondo

3.7

118 (1.9%)

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Kayak

3.7

115 (1.8%)

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Cheapflights

3.7

115 (1.8%)

dist

Airline Quality

1.5

102 (1.6%)

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Airlines-Inform

2.4

67 (1.1%)

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Airlines-Inform

2.43

57 (0.9%)

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FlightReport

3.15

15 (0.2%)

dist

Airline Ratings

1.9

6 (0.1%)

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PissedConsumer

1.7

5 (0.1%)

2.49
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6347 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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Sky Express Pros and Cons - AirAdvisor Verdict

Strengths
  • chProfessional, friendly cabin crew
  • chModern aircraft
Weaknesses
  • chUnreliable customer support
  • chFrequent delays and lack of communication
  • chDamaged baggage and slow refunds
Verdict: "Friendly crew hindered by delays, poor service, and baggage issues."

The Sky Express flight attendants were widely praised by reviewers for being courteous and attentive, even in the face of delays. Travelers were especially happy with the newer Sky Express fleet, particularly the A320neo which added to the comfort and enjoyment of flights. On the other hand, numerous complaints spoke of unresponsive and rude airline agents who made resolving issues difficult especially with frequent flight delays. Multiple reviews stated that Sky Express agents were unable to provide the reasons flights were delayed and didn’t give updates during lengthy flight disruptions. Passengers also took issues with damaged luggage and the long wait times, months in some cases, for receiving refunds.

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