NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

Sky Express Reviews and Ratings

Check 7,866 verified passenger reviews to find out if Sky Express is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Professional, friendly cabin crew
Modern aircraft

Cons

Unreliable customer support
Frequent delays and lack of communication
Damaged baggage and slow refunds

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Sky Express reviews

2.3

Terrible
(19)
Poor
(8)
Average
(3)
Very Good
(0)
Excellent
(0)

Noras M

Verified | May 5, 2025

Chania-Athens
Economy

We didn't receive food during...

We didn't receive food during these hours only water. The staff was angry and we faced bad behavior.

Chania-Athens
Economy

Viktor Y

Verified | Jan 24, 2025

Athens-Madrid
Economy

We had to call the...

We had to call the airline in order to get proper information that the flight was cancelled for the next day. We spent more than 30 hours at the airport, one of us lost the connection flight for the next destination.

Athens-Madrid
Economy

Presario M

Verified | Jan 24, 2025

Frankfurt-Naples
Economy

First we all loaded onto...

First we all loaded onto the plane, then went out to the tarmac. After sitting on the tarmac for I believe 2 hours, while constantly being told that we were to depart at any moment, we eventually ended up having to deboard the plane and return back into the airport. Mayhem ensued as the airline workers were not indicating clearly to the crowd about where to go etc. Many folks were confused, some were yelling, it was a very uncomfortable situation. The workers would not answer simple questions about where to go, if the flight was cancelled, what we should do etc. Even then, if it wasn't for having a few passengers explain where to go noone knew where to go. I lost over half a day of my trip in the whole process, which made the experience frustrating and annoying. It also made my experience entering the city so late at night uncomfortable, as by the time I was approaching my stay it was very late

Frankfurt-Naples
Economy

Shui Lan Y

Verified | Jan 18, 2025

Thira-Athens
Economy

no any compensation for denied bording

when i came to check in counter before 2 hr departure. they just said they are overbooking. i said no but they just said sorry.My original flight GQ341 change me to GQ351 7 hrs delay. i hv to night whole new ticket to my country HONG KONGAND 10hours late back to HONG KONG

Thira-Athens
Economy

Sara N

Verified | Oct 18, 2024

Thira-Athens
Economy

Originally supposed to be on...

Originally supposed to be on flight GQ343 at 13:15, was perpetually delayed and I believe ultimately cancelled as we were put on flight GQ345, which ended up departing around 22:30. The delay from GQ343 caused us to miss this connection, instead we had to spend an unplanned night in Athens.

Thira-Athens
Economy

Maros G

Verified | Oct 15, 2024

Bratislava-Athens
Economy

In total we waited over...

In total we waited over 12 hours. The flight left around 145am which was 12 hours late. There was little information and help from anyone at the airline to help us. And I arrived with little sleep. I arrived at 6am in the morning. There was little care from the airline. I received 2 x £8 food vouchers. It ruined a meeting I was attending in Athens. I missed a night at the hotel. And I am still exhausted today.

Bratislava-Athens
Economy

Grete S

Verified | Oct 15, 2024

Rome-Frankfurt
Economy

I was supposed to arrive...

I was supposed to arrive in Frankfurt at 13:25 but we landed at 16:35 . The airline I think that didn't provide us with any information about the reasons of the delay. All in all due to this inconvenience i wasn't able to catch the bus (flixbus) and I had to wait for at least an hour to take the next one!

Rome-Frankfurt
Economy

Giorgio L

Verified | Oct 15, 2024

Thira-Madrid
Economy

On 14th of September (Saturday)...

On 14th of September (Saturday) when my family and I arrived on time to the airport of Santorini (Thira) we did our checked in and waited long time on the gate, sky express announced delayed flight twice, after 1h of delayed and lack of information, they then cancelled without explanation. We then had to be for hours at the airport to get the unprovided information and to be offered another flight 1 day after making us lose our final international flight to get home and making us to lose 1 day of work as we finally arrived to Spain (after almost 24 hours long wait in different airports non sleeping) on Monday instead of Sunday as we had scheduled. The motive of cancellation given by Sky Express was "bad weather" HOWEVER, most of the rest of airlines left as normal , so it was an internal decision of this company...The whole thing it was a disaster, lack of information, lack of help, rudeness, 0 effectiveness in general by the greek airport staff and the greek airlines. They did not care about the inconvenience and they did not help us out through the process. My family and I suffered big anxiety and stress since the cancellation nightmare on Saturday till we got home making scalas and spending a whole night at an airport , losing 1 day work and taking us 2/3 days of recovery

Thira-Madrid
Economy

Marco R

Verified | Oct 8, 2024

Athens-Johannesburg
Economy

Flight cancelled, had to change...

Flight cancelled, had to change flights back to South Africa. They flew us the next morning, however there was no dinner, and we had to spend 24 hours in Athens and had to change flights to South Africa which was an incurred cost. The service and communication was terrible.

Athens-Johannesburg
Economy

Annelize B

Verified | Oct 8, 2024

Athens-Cape Town
Economy

There were 10 passengers...

There were 10 passengers, and I was the 11th. Initially, we were informed that we wouldn't be flying due to overbooking. As the situation progressed, the 10 passengers boarded and sat in the flight attendants' seats and the cockpit, while I was ultimately not allowed to fly because I was told I paid the least for my ticket. Additionally, my suitcase was broken that day, but since the flight attendants took us out through a special exit instead of the main one, I didn't have a chance to pick it up.

Athens-Cape Town
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Sky Express Ratings

All-time Rating & Reviews

Average Star Rating

2.3

Total Reviews count

7866

Review Sites Distribution

AirAdvisor
2.3
7866 (100%)
TripAdvisor
2
4342 (55.4%)
Google
2
1185 (15.1%)
TrustPilot
1.8
817 (10.4%)

eSky
4
707 (9%)
Flight Radar
4.05
461 (5.9%)
Kayak
3.85
132 (1.7%)
Airlines-Inform
2.38
66 (0.8%)
FlightReport
3.1
17 (0.2%)
Airline Ratings
2.93
8 (0.1%)
PissedConsumer
1.6
5 (0.1%)
Tiket2
3
(%)

Join the conversation! What do you think of Sky Express

See if you’re eligible for compensation

Compare Sky Express with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.3

7866

2/5 overall

3 ways to claim compensation from Sky Express

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Sky Express by following the steps below
1. Fill in the feedback and claims form on the Sky Express website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Sky Express Reviews and Ratings

Pros

Cons

Pros

Cons