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RATED 4.5/5 AFTER 28,741 REVIEWS
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Dan Air Reviews and Ratings

Read 410 verified passenger reviews to find out if Dan Air is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable fares
Comfortable flights
Good route network

Cons

Uncomfortable seating
Poor customer service
Frequent delays, schedule changes

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Dan Air reviews

1.5

Terrible
(8)
Poor
(3)
Average
(0)
Very Good
(0)
Excellent
(0)

Valentin C

Verified | Sep 10, 2026

Economy

Extremely poor customer service – I...

Extremely poor customer service – I could not even retrieve my booking I had an extremely frustrating experience with Dan Air. I made and paid for a flight reservation, but I never received the confirmation email and therefore did not receive my booking reference. What should have been a simple problem became extremely difficult to resolve. I could not find a customer account in the app where I could retrieve my booking. The chatbot did not solve the issue; afterwards, I only received an email confirming that I had initiated a chat. My emails and complaints did not result in a solution. I also tried contacting Dan Air by phone. It was very difficult to reach anyone, and the people I eventually managed to speak with told me they were external service providers with very limited ability to help. I even tried asking the staff at the airport for assistance, but in my experience, the way the situation was handled was completely unprofessional. The bottom line is simple: I paid for a reservation, did not receive the booking confirmation, and could not find an effective way through Dan Air’s customer-support channels to retrieve my booking reference and resolve the problem.

Economy

Comments

Passenger rights expert: Surprising but true: you can get up to € 600 back for Denied boarding.

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Abdalla S

Verified | Sep 6, 2026

Amman-Bucharest
Economy
Claim escalated to airline

Flight cancellation

Worst airline company ever, they don't care about clients, cancel flights randomly, don't respond to emails. Highly recommend to avoid this company at any cost.

Amman-Bucharest
Economy
Claim escalated to airline

Anas M

Verified | Sep 4, 2026

Bucharest-Amman
Economy
Claim escalated to airline

Flight cancellation

Airline doesn't care about people's interests badly did not return tickets upon cancellation and procrastinated payment

Bucharest-Amman
Economy
Claim escalated to airline

Lacramioara N

Verified | Aug 7, 2026

Bacau-Dublin
Economy
Claim escalated to airline

Flight delay

Very poor costumer care They didn’t announce the delay of flight in time.I was waiting 4 hours in aeroport because they didn’t leave in time

Bacau-Dublin
Economy
Claim escalated to airline

Anonymous member

Verified | Jul 20, 2026

Bucharest-Amman
Economy

Flight was canceled on Dan Airs beh...

Flight was canceled on Dan Airs behalf, no refund no communication, no staff never again. Don't book unless you want to fight for months for a refund.

Overall

No customer service

Bucharest-Amman
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

See if you qualify today.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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Dan Air Ratings

All-time Rating & Reviews

Average Star Rating

1.5

Total Reviews count

410

Review Sites Distribution

AirAdvisor
1.5
410 (100%)
TrustPilot
1.3
247 (62.1%)
Google
1.7
36 (9%)
eSky.eu
4.2
28 (7%)

FlightReport
2.45
2 (0.5%)
TripAdvisor
2
1 (0.3%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

1.5

410

2/5 overall

3 ways to claim compensation from Dan Air

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Dan Air by following the steps below
1. Fill in the feedback and claims form on the Dan Air website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Dan Air Reviews and Ratings

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