ITA Airways Reviews and Ratings

Read 12,350 verified passenger reviews to find out if ITA Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Comfortable Business Class Seating
Family Cabin Crew
Competitive Pricing

Cons

Frequent Delays
Poor Communication
Inconsistent Customer Service
App and Website Issues

17% of reviewers learnt about & won compensation with AirAdvisor’s help

ITA Airways Ratings

All-time Rating & Reviews

Average Star Rating

2.55

Total Reviews count

12350

Review Sites Distribution

AirAdvisor

2.55

12350 (100%)

TrustPilot

1.4

3095 (25.2%)

Logitravel

3.4

2797 (22.7%)

Google

2.38

1976 (16.1%)

Kayak

3.35

1126 (9.2%)

Momondo

3.35

1126 (9.2%)

Tiket2

1000 (8.1%)

Airline Quality

275 (2.2%)

TripAdvisor

1.6

239 (1.9%)

FlightReport

3.4

133 (1.1%)

Yelp

1.5

121 (1%)

PissedConsumer

120 (1%)

Glassdoor

4.1

68 (0.6%)

eSky

4.1

64 (0.5%)

Flight Radar

4.05

17 (0.1%)

Airline Ratings

2.57

1 (0%)

Airlines-Inform

3.13

1 (0%)

SkyTrax Ratings

(%)

How does ITA Airways compare?

Compare ITA Airways with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

2.55

12350

3/5 overall

3/5

2/5

3/5

2/5

3/5

0

0/5 overall

0/5

3 ways to claim compensation from ITA Airways

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with ITA Airways by following the steps below
1. Fill in the feedback and claims form on the ITA Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

ITA Airways Reviews and Ratings

Pros

Cons

Pros

Cons