NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

ITA Airways Reviews and Ratings

Read 11,040 verified passenger reviews to find out if ITA Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Comfortable Business Class Seating
Family Cabin Crew
Competitive Pricing

Cons

Frequent Delays
Poor Communication
Inconsistent Customer Service
App and Website Issues

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

ITA Airways reviews

2.45

Terrible
(34)
Poor
(13)
Average
(8)
Very Good
(1)
Excellent
(3)

Weili T

Verified | Aug 10, 2026

Rome-San Francisco
Economy
Claim escalated to airline

Flight cancellation

On April 14, 2026, my flight from Rome Fiumicino (FCO) to San Francisco (SFO) on ITA Airways flight AZ640 was canceled. As a result, I was forced to rebook a flight from FCO to London Heathrow (LHR), stay overnight in London, and take British Airways flight BA287 from LHR to SFO on April 15, 2026.We attempted to contact ITA regarding the trip cancellation penalty, but our request was declined.

Rome-San Francisco
Economy
Claim escalated to airline

Anonymous member

Verified | Aug 8, 2026

Boston-Rome
Economy

I would strongly recommend reading ...

I would strongly recommend reading the reviews before booking with this airline and AVOIDING IT! I booked my ticket back in April for an international trip to Italy with another family member, and the entire booking process has been confusing from the beginning. Everything is charged separately, and what initially looks like a cheaper flight quickly becomes much more expensive. They make it seem like the first checked bag for an international flight is included, but it was NOT — I was told it would be $160 at the airport. You also have to pay separately for seat selection and other basic things. My flight was scheduled for 5 PM on a Saturday. At 5 PM on Friday, exactly 24 hours before departure, I was notified of a 2-hour delay. Then around 10 PM that night, the flight was completely CANCELLED. I spent about 45 minutes on the phone waiting to speak with someone, only to be given a hard time about getting a refund. I was eventually told the refund was processed, but the confirmation email looked like something typed out in the 1980s and gave absolutely no explanation of when I should expect to receive my money back. The customer service representative seemed annoyed, unhelpful, and completely uninterested in explaining anything. The entire experience was unnecessarily stressful, especially having an international flight cancelled with such short notice. This airline may LOOK cheaper when you first book, but once all the additional charges are added, it absolutely is not worth it. Please read the other reviews before booking. I wish I had. I would not recommend this airline.

Boston-Rome
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

See if you can claim now.

Geoffrey W

Verified | Aug 7, 2026

Nice-Reggio Calabria
Economy

Flight delay

Very slow at boarding because passengers are allowed large and too many hand luggage, again upon dis- embarking, delays die to passengers excess hand luggage. No explanation given at the time of the delay.

Nice-Reggio Calabria
Economy

Julian T

Verified | Jul 24, 2026

Munich-Catania
Economy

5 hour delay and then ignored my re...

5 hour delay and then ignored my request for meal compensation. not even the minimum. Embarassing, will avoid in the future.

Munich-Catania
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Anonymous member

Verified | Jul 21, 2026

Economy

Great experience in arrival Very h...

Great experience in arrival Very helpful staff specially shivani neeraj annu helped to search my bag in arrival good staff

Overall

Good
Good

Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Anonymous member

Verified | Jul 3, 2026

Economy

That was one of my worst, perhaps t...

That was one of my worst, perhaps the worst experience i have ever had.Handling of the delay was terrible.First there where several changes of the schedule. Second,.the queue in front of the transfering desk was too long and it took us 2 hours to meet the ITA representative. Moreover, i am pregnant and nobody care to give me priority. Third, because we lost the second leg of the flight, ITA offered hotel accommodation to spend the night. However, the hotel was 1 hour away even though we had only 5 hours in total till we had to be in the airport again.

Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to 600€ compensation for Flight delay.

Claim in minutes.

Robert Peter G

Verified | Jun 30, 2026

Economy

Service below international standards.

My flight FCO-CDG was cancelled and I was re-routed through LIN costing me 5 extra hours. Flights were delayed. My wife and I were separated on the LIN-CDG leg. At the very least we should have been upgraded. ZSGMNI.

Overall

Poor customer service
None.

Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight cancellation.

Start your check here.

Milos B

Verified | Jun 29, 2026

Catania-Vienna
Economy

Flight delay

Very bad company. There are lazy and irresponsible, they give contradictory information. Incompetent and poorly organized.

Catania-Vienna
Economy

Anonymous member

Verified | Jun 26, 2026

Washington-Rome
Business

they should offer 0 as an option fo...

they should offer 0 as an option for ITA if you are thinking of going to Italy avoid this airline like the plague. I had two individuals that booked business class tickets to attend a week of cooking classes i was managing. They had their flight cancelled 4 months before departure,, placed them on separate return flights, lied about availability on flight that would had been acceptable substitutes because they were booked and not available (more than 9 seats were available but nor offered) . they also applied scare tactics by telling them ITA had cancelled 37% of their flights getting them to agree to take flights that were not acceptable by cutting their trip and course short by 3 days, And to add insult to injury they said my clients would need to pay another 50% of the total flight cost to get the date they should have been given and my clients requested at the time of cancelation, we contacted customer service at least 5 times, wrote letters to customer service and actually got a case number. cancellation dept said to speak to customer service, customer service said cancellation dept should handle this problem, a complete run around and rude individuals that actually hung up on us twice. A very upsetting experience that has put a damper on a trip they were excited about taking, horrific company, fly anything but this airline

Overall

horrible and misleading customer service
none

Washington-Rome
Business

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

Check your claim here.

Anonymous member

Verified | Jun 26, 2026

Washington-Rome
Business

they need to offer 0 as an option...

they need to offer 0 as an option if you are thinking of going to Italy avoid this airline like the plague. I had two individuals that booked business class tickets to attend a week of cooking classes i was managing. They had their flight cancelled 4 months before departure,, placed them on separate return flights, lied about availability on flight that would had been acceptable substitutes because they were booked and not available (more than 9 seats were available but nor offered) . they also applied scare tactics by telling them ITA had cancelled 37% of their flights getting them to agree to take flights that were not acceptable by cutting their trip and course short by 3 days, And to add insult to injury they said my clients would need to pay another 50% of the total flight cost to get the date they should have been given and my clients requested at the time of cancelation, we contacted customer service at least 5 times, wrote letters to customer service and actually got a case number. cancellation dept said to speak to customer service, customer service said cancellation dept should handle this problem, a complete run around and rude individuals that actually hung up on us twice. A very upsetting experience that has put a damper on a trip they were excited about taking, horrific company, fly anything but this airline

Washington-Rome
Business

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

See if you can claim now.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

ITA Airways Ratings

All-time Rating & Reviews

Average Star Rating

2.45

Total Reviews count

11040

Review Sites Distribution

AirAdvisor
2.45
11040 (100%)
TrustPilot
1.4
3548 (32.4%)
Logitravel
3.4
2808 (25.6%)
Google
2.38
1976 (18%)

Kayak
3.35
1354 (12.4%)
Flight Radar
4.15
245 (2.2%)
TripAdvisor
1.6
239 (2.2%)
Yelp
1.6
148 (1.4%)
FlightReport
3.4
133 (1.2%)
PissedConsumer
2
120 (1.1%)
Glassdoor
4.3
68 (0.6%)
eSky
4.1
64 (0.6%)
Airlines-Inform
3.66
8 (0.1%)
Airline Ratings
2.57
1 (0%)
SkyTrax Ratings
4
(%)
Tiket2
3
(%)

Join the conversation! What do you think of ITA Airways

See if you’re eligible for compensation

Compare ITA Airways with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.45

11040

2/5 overall

3 ways to claim compensation from ITA Airways

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with ITA Airways by following the steps below
1. Fill in the feedback and claims form on the ITA Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

ITA Airways Reviews and Ratings

Pros

Cons

Pros

Cons