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ITA Airways Reviews and Ratings

Read 11,040 verified passenger reviews to find out if ITA Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Comfortable Business Class Seating
Family Cabin Crew
Competitive Pricing

Cons

Frequent Delays
Poor Communication
Inconsistent Customer Service
App and Website Issues

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ITA Airways reviews

2.45

Terrible
(34)
Poor
(13)
Average
(8)
Very Good
(1)
Excellent
(3)

Ronaldo G

Verified | Apr 10, 2025

Rome-Lisbon
Economy

I paid for premium economy...

I paid for premium economy and after checkin i slept i call the crew to give me meal. And i pressed the crew button 2-3 times but no one came. Same problem in flight from FCO-LIS, even the water was not served and when i asked the crew they said due to some technical problem we even don’t have paid meals. It was 8 hours without meal.

Rome-Lisbon
Economy

Massimo P

Verified | Mar 20, 2025

London-Florence
Economy

Me and other passanger of...

Me and other passanger of the flight runned to the gate and we arrived with the plane still there but denied boarding. The first part of the connection was late and both were operated by the same company.

London-Florence
Economy

Akhila N

Verified | Nov 21, 2024

Delhi-Rome
Economy

Our flight on Nov 13...

Our flight on Nov 13 from Dehli was cancelled due to technical problems (hydraulic pump), we waited in the plane for about 3-4 hours and then were asked to leave the aircraft. We were transferred to a perfect hotel. Some passengers got the flight at about 3 am the next day, but we were to go on Nov 14, instead of leaving at 07:30 we started from Dehli at 10:15. (We got a snack and lunch and were served drinks only twice). We were given tickets for Rome-Trieste at 9:15 (Indian time) although the first plane was very late. Of course, we missed the 13:45 (European time) connection. We were not given the tickets for the next flight because it was already full (17:45). So we waited till 21:45. We got a voucher for 15€ in Rome (but we had to request it, they didn't offer it alone). So we experienced both a cancellation and a delay. We came to Trieste about 36 hours later than expected. That cost me one working day, very little sleep, worrying, waiting, reentering the airport and being late for my mother (91 years old) and grandchildren (babysitting).

Delhi-Rome
Economy

Dora B

Verified | Nov 21, 2024

Rome-Tel-aviv
Economy

I arrive in TLV on...

I arrive in TLV on 4-Oct-2024 7:30 after 3 nights without getting a different flight. I paid a lot of money for otger flights, hotels, foid and wifi. I lose a lot of money and ITA want to pay only 74.50 Eur for 1 night in the hotel.

Rome-Tel-aviv
Economy

Roberta R

Verified | Oct 11, 2024

Bucharest-San Francisco
Economy

Delayed by 6 hours to...

Delayed by 6 hours to SFO then moved my flight to Cairo by 10 hours and expected me to wait. My connection between flights before the delay was 1 hour.

Bucharest-San Francisco
Economy

Sameera N

Verified | Sep 27, 2024

Rome-San Francisco
Economy

We were informed while...

We were informed while waiting for our flight from Rome (FCO) to San Francisco (SFO), that our normal departure time would be delayed from 9:40 AM due to technical difficulties with plane and departure would be extended by about ~2 hours. After that time had lapsed, we were told we would be leaving from another gate at a much later time. They offered a food voucher which I did not take. It turns out instead of leaving at 9:40 AM, we left after 3 PM. Instead of arriving in SFO at 1:15 PM, we arrived after 6:30 PM into San Francisco. I missed most of a large family gathering event in San Francisco due to delay.

Rome-San Francisco
Economy

Nicola S

Verified | Sep 27, 2024

New York-Reggio Calabria
Economy

my husband and I flew from...

my husband and I flew from JFK to FCO and had a 5 hour layover in FCO since we were to fly to REG departing at 1:20pm. We discovered around 12pm when we left the lounge to go to the gate that our flight was cancelled due to the worldwide IT issue that day. We scrambled to get online to change our flight. When we finally got to the counter the agent didn’t say much to me but then handed me tickets and they said we were flying to Catania and that we can get to Reggio Calabria from there. What could we do we had to just take the flight but we didn’t know that a cab would then cost us 370 euros and we would have to take a ferry and that our luggage would not be coming with us and we didn’t know when we would get our luggage. After traveling for over 24 hours we finally got to our destination around 11pm. I am requesting compensation for our flight being cancelled and for our taxi expense and our food and toiletries we bought.

New York-Reggio Calabria
Economy

Anthony B

Verified | Sep 27, 2024

Rome-Boston
Economy

t was 3 passengers me and my wife ...

It was 3 passengers me and my wife and my son. The flight late in Rome 4 hours and in Boston the canceled and they changed arrival airport to (lga airport) and I wait 15 hours in Boston with out hotel.

Rome-Boston
Economy

Sneha

Verified | Sep 17, 2024

Delhi-Rome
Economy

Flight was delayed from Delhi...

Flight was delayed from Delhi to Rome by about 1 hour, the reason for which was not shared by the airline. Due to the delay, we missed our connecting flight at Rome. We were booked on the next flight to Geneva which was after 7 hours. We were only given food vouchers (worth around €10 each) to be spent at a specific vendor and no other compensation was awarded. We asked the staff to provide us a hotel or lounge access to rest, both of which were refused. Our 1 year old daughter was travelling with us and was really uncomfortable at the airport without any rest. Another passenger with us has back issues and was in a lot of discomfort during our 7 hour stay at the airport. We reached our final destination late by 7 hours.

Delhi-Rome
Economy

Elena

Verified | Sep 17, 2024

Milano-New York
Economy

Baggage was delayed for...

Baggage was delayed for 2 days. We checked in our bags at LIN, when we arrived at JFK, bags were still at FCO. Looking for compensation regarding delay of baggage forcing us to purchase essential items such as toiletries and clothing.(20 euros) from Venice airport to our hotel but had to cancel it and take a water taxi which cost a 140 euros. We basically went to Venice to sleep and did not get to experience the city. Had we known this beforehand we would not have booked this trip to Venice which cost us approx 600 euros for just the flight, hotel and water transportation.

Milano-New York
Economy

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ITA Airways Ratings

All-time Rating & Reviews

Average Star Rating

2.45

Total Reviews count

11040

Review Sites Distribution

AirAdvisor
2.45
11040 (100%)
TrustPilot
1.4
3548 (32.4%)
Logitravel
3.4
2808 (25.6%)
Google
2.38
1976 (18%)

Kayak
3.35
1354 (12.4%)
Flight Radar
4.15
245 (2.2%)
TripAdvisor
1.6
239 (2.2%)
Yelp
1.6
148 (1.4%)
FlightReport
3.4
133 (1.2%)
PissedConsumer
2
120 (1.1%)
Glassdoor
4.3
68 (0.6%)
eSky
4.1
64 (0.6%)
Airlines-Inform
3.66
8 (0.1%)
Airline Ratings
2.57
1 (0%)
SkyTrax Ratings
4
(%)
Tiket2
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.45

11040

2/5 overall

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ITA Airways Reviews and Ratings

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