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ITA Airways Reviews and Ratings

Read 11,040 verified passenger reviews to find out if ITA Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Comfortable Business Class Seating
Family Cabin Crew
Competitive Pricing

Cons

Frequent Delays
Poor Communication
Inconsistent Customer Service
App and Website Issues

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ITA Airways reviews

2.45

Terrible
(34)
Poor
(13)
Average
(8)
Very Good
(1)
Excellent
(3)

Arjun

Verified | Sep 17, 2024

Delhi-Venice
Economy

I got an email not even 24 hours...

I got an email not even 24 hours before the flight that my connected flight was delayed from 2 hours to 12.5 hours. I recently had an open heart surgery and also was traveling with three little kids one of them autistic. I contacted the airline and told me that they can’t do anything and that I should get an hotel which I tried to do but unfortunately at the airport told me that I can’t leave the airport.

Delhi-Venice
Economy

Zofia

Verified | Sep 16, 2024

Rome-New York
Economy

Flight was delayed over...

Flight was delayed over 7 hours - scheduled to depart at 10:40am but ultimately left past 5pm. I had to wait at the airport for that time as there was no clear communication of the flight delays. The meal voucher only covered 1 meal for €15 and there was no consistency in the process. I was scheduled to arrive in Washington DC for my stopover at 2pm but arrived closer to 10pm, which was also delayed due to lack of gate access when we landed in IAD. I had to opt for a more expensive travel route (Uber for $65) rather than public transportation which was limited at that hour. To add continued grievances with my delays, my flight to my final destination JFK has been delayed an extra 1h30 min, ultimately making this journey home from Rome to be 30 hours long.

Rome-New York
Economy

Isabella

Verified | Sep 16, 2024

Rome-Washington
Economy

Not only were we delayed...

Not only were we delayed 10 hours in Rome, but also the staff at the information desk were not helpful. We were also on the taxi for an hour after boarding and after landing in DC, we were not allowed off the plane for an hour after landing. I was out of the airport at 11 pm in IAD airport. Also, my bag was not coming out on the belt and when I saw other flight bags coming out I assumed my bag was lost, when I went to ask for help to report my lost bag. No one was there to help, the worker there said there were not ITA airways workers available to help me with finding my bag. Luckily in the last momment my bag came out with a different flight tag on it. I assume that is what caused the extra delay. (My whole party had received there luggage 30 mins earlier if not more),

Rome-Washington
Economy

Ravi

Verified | Sep 16, 2024

Rome-Cape Town
Economy

We waited 3 hours to be...

We waited 3 hours to be served at check in kiosk once we were told flight cancelled. The check in clerk explained that the airline would not pay for any accommodation in Florence. We were then bussed to a 2 star hotel 100 km outside of Rome where we arrived at 12am. The next morning we had to get up at 5.30am to catch a second bus to Rome airport. It was too early to eat breakfast at the hotel. We arrived at Rome airport at 7am. The bus driver was not able to give us any info what we had to do or where we had to go. We luckily found our way to ITA ticketing where we waited for another hour to get replacement flights. The only replacement was a Qatar flight with two stops with our arrival at Cape Town estimated to be 7.30pm one day later. All in all the delay was 30 hours.

Rome-Cape Town
Economy

Johanna

Verified | Sep 16, 2024

Catania-Rome
Economy

The boarding pass I submitted was...

The boarding pass I submitted was my first flight, and due to its delay I couldn't catch the second flight, which directly caused me to not be able to check in in Catania that day, and lost my accommodation for the day, which cost about €275.

Catania-Rome
Economy

Alessandro

Verified | Sep 16, 2024

New York-Tirana
Economy

There was 2 hrs delayed...

There was 2 hrs delayed in jfk and we did not arrived for nex flight ti Tirana . When I arrived at the information desk they have booked a ticket for next day from Rome to Germany and then going to Trana . In that day I had to go to my father funeral and ther was no way to wait 30 hrs and I have to book another ticket to go to Corfu and then to get the boat to cross the see for two hrs after that to get a taxi to go to Tirana . I have to pay 220$ taxi in cash I don't have receipt because they use cash !! I never had this experience with Ita for last 14 years . Sooooooo disappointed

New York-Tirana
Economy

Giulia

Verified | Sep 16, 2024

Buenos Aires-Catania
Economy

The car I had to retrieve...

The car I had to retrieve at Catania, was retrieved ar Rome and drove 8 hours to Catania because nobody at ITA was able to answer a phone or assist my family at the airport ! In addition to that on my way back from Catania - Ezeiza they lost 1 luggage which they offered to reimburse me

Buenos Aires-Catania
Economy

Matteo

Verified | Sep 16, 2024

Zurich-Rome
Economy

After arrival to my destination...

After arrival to my destination in Rome FCO. They airlines lost our baggage’s and we did not have anything to wear for a part of our trip. They told us we may have to say 3 days to get our luggage back which made us have to go purchase clothing to survive with during the trip in Rome.

Zurich-Rome
Economy

Luca

Verified | Sep 16, 2024

Rome-Delhi
Economy

The arline put me up at a hotel...

The arline put me up at a hotel (name Marini Park Hotel). They asked me to call a taxi service (Samarcanda) giving me their telephone number and codes to be given to the driver for avaling free transport to the hotel and back to the airport. The taxi service did not repond despite my repeatedly calling them over an extended period. As a result I could not avail the airline's free taxi service to and from the hotel, and had to engage a private taxi and pay for it. I have collect the receipt for the onward taxi (airport to hotel) and have uploaded its image. The hotel was supposed to offer us dinner and breakfast. But I was told by them that they did not offer dinner. They did give us breakfast though.

Rome-Delhi
Economy

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ITA Airways Ratings

All-time Rating & Reviews

Average Star Rating

2.45

Total Reviews count

11040

Review Sites Distribution

AirAdvisor
2.45
11040 (100%)
TrustPilot
1.4
3548 (32.4%)
Logitravel
3.4
2808 (25.6%)
Google
2.38
1976 (18%)

Kayak
3.35
1354 (12.4%)
Flight Radar
4.15
245 (2.2%)
TripAdvisor
1.6
239 (2.2%)
Yelp
1.6
148 (1.4%)
FlightReport
3.4
133 (1.2%)
PissedConsumer
2
120 (1.1%)
Glassdoor
4.3
68 (0.6%)
eSky
4.1
64 (0.6%)
Airlines-Inform
3.66
8 (0.1%)
Airline Ratings
2.57
1 (0%)
SkyTrax Ratings
4
(%)
Tiket2
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.45

11040

2/5 overall

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ITA Airways Reviews and Ratings

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