Aer Lingus Reviews: Combined Score

Verdict: "Good transatlantic fares, but poor customer support and frequent baggage issues disappoint passengers."

Of the 23,740 reviews analyzed, Aer Lingus passengers praise the relatively low fares for trans-Atlantic flights and the US preclearance service the airline offers at their Dublin hub. Additionally, reviewers spoke frequently about Aer Lingus’ approachable and friendly cabin crew on long-haul flights and their flexible fare options that allow passengers to choose the services they prefer like baggage and meals. Numerous reviews, however, have cited long check-in and kiosk lines, noting that kiosks are frequently out-of-service. Many passengers have also had issues with the airline’s customer service which is described as very slow in responding to delays and cancellations. Another common complaint is the limited complimentary food choices on long-haul flights. In particular, many passengers took issue with being charged for water. Poor customer service also stands out, especially in cases of cancelled flights, schedule changes, and lost luggage. All said, Aer Lingus provides a sound and budget-friendly option for long flights but has some work to do to improve their ground services.

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