Aer Lingus Reviews and Ratings

Read 23,781 verified passenger reviews to find out if Aer Lingus is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable Trans-Atlantic flights
Convenient US Preclearance
Friendly Cabin Crew
Flexible Pricing

Cons

Problems with Ground Service
Limited Complimentary In-flight Service
Inconsistent Customer Service
Cramped Economy Seating

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Aer Lingus Ratings

All-time Rating & Reviews

Average Star Rating

3.34

Total Reviews count

23781

Review Sites Distribution

AirAdvisor

3.34

23781 (100%)

TripAdvisor

3.5

14532 (61.2%)

Google

2.8

2405 (10.1%)

Kayak

3.5

1435 (6%)

Trustindex

3.5

1067 (4.5%)

Airline Quality

2.5

1052 (4.4%)

Tiket2

1000 (4.2%)

Yelp

448 (1.9%)

Silvertraveladvisor

346 (1.5%)

Consumer Affairs

1.1

298 (1.3%)

eSky

4.1

294 (1.2%)

TrustPilot

2.6

259 (1.1%)

Flight Radar

170 (0.7%)

FlightReport

3.15

126 (0.5%)

Airline Ratings

2.8

110 (0.5%)

Airlines-Inform

60 (0.3%)

PissedConsumer

1.6

60 (0.3%)

Influenster

3.1

13 (0.1%)

SiteJabber

6 (0%)

Glassdoor

3.2

3 (0%)

Reviews.io

3.35

3 (0%)

SkyTrax Ratings

(%)

How does Aer Lingus compare?

Compare Aer Lingus with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

3.34

23781

3/5 overall

2/5

3/5

0

0/5 overall

0/5

3 ways to claim compensation from Aer Lingus

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Aer Lingus by following the steps below
1. Fill in the feedback and claims form on the Aer Lingus website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

Aer Lingus Reviews and Ratings

Pros

Cons

Pros

Cons