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Aer Lingus Reviews and Ratings

Read 22,382 verified passenger reviews to find out if Aer Lingus is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable Trans-Atlantic flights
Convenient US Preclearance
Friendly Cabin Crew
Flexible Pricing

Cons

Problems with Ground Service
Limited Complimentary In-flight Service
Inconsistent Customer Service
Cramped Economy Seating

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Aer Lingus reviews

3.44

Terrible
(23)
Poor
(8)
Average
(4)
Very Good
(4)
Excellent
(7)

Aristoteles G

Verified | Nov 15, 2026

Duesseldorf-Newark
Business

Business on your ticket does not mean Business in flight

Aer Lingus has some truly bizarre ideas about what constitutes Business Class. We paid over €12,000 for four Business Class tickets from Düsseldorf (DUS) to Newark (EWR), via Dublin (DUB). One of the main reasons for choosing Aer Lingus was the convenient US preclearance in Dublin. On our outbound flight from DUS to DUB, we were seated in the first row with an empty middle seat. Fair enough. However, no food, no drinks, no nothing. Apparently, Business Class catering is an optional concept at Aer Lingus. The transatlantic flight from DUB to EWR was perfectly fine. On the return journey, EWR to DUB was also fine, although the flight attendants seemed to consider friendliness a serious occupational hazard. Being German, we didn't mind too much. After all, we're hardly famous for our own charm and hospitality. But even by German standards, the crew was rather grumpy. And then came the grand finale: DUB to DUS. Despite holding four fully paid Business Class tickets, Aer Lingus had apparently decided that we belonged in Economy. We were scattered across the aircraft in seats 2C, 3F, 14A and 14B. Brilliant! No empty middle seats. No food. No drinks. No Business Class service whatsoever. Just ordinary Economy seats at extraordinary Business Class prices. And, once again, a cabin crew that appeared to have left its sense of hospitality at home. But Aer Lingus had one final surprise in store for us. Upon arrival in Düsseldorf, our luggage was missing. Apparently, our bags had decided to extend their holiday in Dublin. Sub-par experience, really.

Overall

Economy on European flight leg
US customs preclearance in DUB

Duesseldorf-Newark
Business

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Baggage problem.

See if you qualify today.

Anonymous member

Verified | Nov 3, 2026

Dublin-Boston
Economy

Heaven forbid you become ill and ne...

Heaven forbid you become ill and need to rebook! Aer Lingus charged me $1,700 to change my flight home from Ireland by 2 days and gave me $000 credit for the unused portion of my original round trip fare. Horrible!

Overall

Horrible customer service

Dublin-Boston
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

Check if you can claim compensation here.

Rosauro B

Verified | Oct 1, 2026

Oslo-Dublin
Economy
Claim escalated to airline

Denied boarding

Hello and good evening, More stars to come if i get my refund. Airport personal was not good enough to explain any Choice of a flight later and didn't explain what exactly cause the denial of boarding they don't want people to be happy i suppose or just jealous of people being happy, i dont know but i am still disappointed, my first world championship and they ruined it. Amen

Oslo-Dublin
Economy
Claim escalated to airline

Patrick F

Verified | Sep 27, 2026

Dublin-Bourgas
Economy

Flight cancellation

I contacted aer Lingus on the 9/9/2026which was the day after our cancelled flight. They offered us seats on the next available flight to Burgas which was the following day 10/9/2026.

Dublin-Bourgas
Economy

Marisa L

Verified | Sep 24, 2026

Dublin-Seattle
Economy

If I could give less I would. Aer L...

If I could give less I would. Aer Lingus cancelled my daughters ticket for no valid reason. They said because a connecting flight was cancelled, but when we looked into it, the flight was still on. She had called to confirm 5 days before but when arrived at the check in, ticket cancelled. She did not receive a cancellation letter. They rebooked her, but gave her a one way instead of a round trip for double the amount (and far more than for a round trip). She was crying, upset and shattered. She is traveling for a friends wedding. The crew at the gate were also confused and didn't understand why her ticket was cancelled. She has now paid double as they did not refund her previous ticket. We will be contacting a solicitor. My daughter has anxiety and this did not help.

Overall

Cancelled ticket, not flight, ticket.
kind flight crew

Dublin-Seattle
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Denied boarding.

Start your check here.

Anonymous member

Verified | Sep 20, 2026

Newark-Dublin
Economy

Worst customer service imaginable.

We haven’t flown yet, but we can only hope that their pilots are better trained than their customer service representatives. We spent more than 12 hours on the phone with chat bots and (I think) humans trying to align our services (bags and seating) with what they charged - or overcharged- for those services. We finally just gave up and surrendered to their incompetence, but we will NEVER fly Aer Lingus again.

Overall

Poor pre-flight customer service.
Unknown

Newark-Dublin
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Michael O

Verified | Sep 9, 2026

Dublin-Malaga
Economy

Flight delay

Still the best airline to fly with. Am flying 4 times this year with air lingus.turkey twice to Spain and new York. And hopefully for many years to come.

Dublin-Malaga
Economy

Esther L

Verified | Aug 27, 2026

Palma de Mallorca-Dublin
Economy

Flight delay

Staff were rude.Pilot frightened kids telling them we had problems with the plane.Cabin crew walked through the plane after 2 hrs with one 500ml bottle of water not everyone got something to drink on board

Palma de Mallorca-Dublin
Economy

Anonymous member

Verified | Aug 16, 2026

Business

Awful company - terrible experience

The single star is simply because the staff on the aircraft were friendly and helpful. The company has no concept of creating a worthy customer experience or compensating when they are notified they fell short of expectations. I flew Business Class from Florida to France and the plane had some technical issues, so the trans-Atlantic aircraft seats didn't move, in-flight entertainment/power was unavailable. Basically, flying in 1985 without reclining seats. The airline offered a $400 voucher (which will NEVER be used) to compensate for a $6,000 flight. This tells me more than I need to know about Aer Lingus - they don't care. Never flying again.

Business

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Sean P

Verified | Aug 14, 2026

Munich-New York
Economy

Flight delay

Flight delays not happy with flight attendants bad service & being travelling from so many airlines didn’t went thru this experience & will never fly back with Aer lingus as we were so tired back from vacation with my family & heading home here in USA , seriously bad experience with this airline

Munich-New York
Economy

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Aer Lingus Ratings

All-time Rating & Reviews

Average Star Rating

3.44

Total Reviews count

22382

Review Sites Distribution

AirAdvisor
3.44
22382 (100%)
TripAdvisor
3.5
14778 (66.2%)
Flight Radar
4
3103 (13.9%)
Kayak
3.65
1765 (7.9%)

Yelp
1.9
455 (2%)
Google
2.5
427 (1.9%)
Consumer Affairs
1
308 (1.4%)
eSky
4.1
294 (1.3%)
Trustindex
1
289 (1.3%)
TrustPilot
2.8
263 (1.2%)
FlightReport
3.15
131 (0.6%)
Silvertraveladvisor
5
128 (0.6%)
Airline Ratings
2.8
110 (0.5%)
Airlines-Inform
4.07
62 (0.3%)
PissedConsumer
1.6
60 (0.3%)
Influenster
3.1
13 (0.1%)
SiteJabber
2.4
6 (0%)
Reviews.io
3.33
3 (0%)
Glassdoor
2.9
3 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.44

22382

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Aer Lingus by following the steps below
1. Fill in the feedback and claims form on the Aer Lingus website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Aer Lingus Reviews and Ratings

Pros

Cons

Pros

Cons

Aer Lingus reviews

Business on your ticket does not mean Business in flight

Comments

Heaven forbid you become ill and ne...

Comments

Denied boarding

Comments

Flight cancellation

Comments

If I could give less I would. Aer L...

Comments

Worst customer service imaginable.

Comments

Flight delay

Comments

Flight delay

Comments

Awful company - terrible experience

Comments

Flight delay

Comments

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Aer Lingus Ratings

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Aer Lingus Reviews and Ratings

Pros

Cons

Pros

Cons

Business on your ticket does not mean Business in flight

Comments

Heaven forbid you become ill and ne...

Comments

Denied boarding

Comments

Flight cancellation

Comments

If I could give less I would. Aer L...

Comments

Worst customer service imaginable.

Comments

Flight delay

Comments

Flight delay

Comments

Awful company - terrible experience

Comments

Flight delay

Comments

Aer Lingus Ratings

Join the conversation! What do you think of Aer Lingus

How does Aer Lingus compare?

Compare Aer Lingus with:

3 ways to claim compensation from Aer Lingus

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