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Aer Lingus Reviews and Ratings

Read 22,382 verified passenger reviews to find out if Aer Lingus is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable Trans-Atlantic flights
Convenient US Preclearance
Friendly Cabin Crew
Flexible Pricing

Cons

Problems with Ground Service
Limited Complimentary In-flight Service
Inconsistent Customer Service
Cramped Economy Seating

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Aer Lingus reviews

3.44

Terrible
(23)
Poor
(8)
Average
(4)
Very Good
(4)
Excellent
(7)

Jerry O

Verified | May 9, 2026

Malaga-Dublin
Economy
Successful claim

Flight delay

I rate Aer Lingus 4 stars the only complaint was flight delay on return flight because of technical difficulties in Dublin

Malaga-Dublin
Economy
Successful claim

Anonymous member

Verified | Dec 27, 2025

Economy

Sneaky baggage costs and rude staff

They have introduced a ridiculously small hand luggage limit policy for regional flights, that realistically very few small cases with wheels would fit in. Luckily I only had a handbag, but I have watched them charge two different sets of pensioners and another woman. This is a new policy that was not made clear to the customers who had already booked. The woman complained and the staff member was exceptionally rude to her when she requested the bill. The aer lingus staff can't even agree amongst themselves how much the charge is, with some charging £34 and others arguing its £35. Very clearly a shameless money grabbing scheme, and at Christmas too!

Overall

Hidden baggage penalties

Economy

Comments

Passenger rights expert: Lost or delayed baggage might mean you’re owed up to €1,920 in compensation.

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Anonymous member

Verified | Dec 26, 2025

Economy

We paid for two checked bags and ne...

We paid for two checked bags and neither were put on the plane in Newark, NJ, on our way to Dublin then Brussels. While one bag arrived the next day, the other bag has been in limbo since departing 7 days ago! We have called every day since our arrival, calling baggage claim and getting a different story with each call, everything from the bag is still at Newark to it’s arrived in Brussels and will be delivered tomorrow (not to mention our time spent at the airport in Brussels filing a claim). There have been no follow up calls from the airline to update us, instead we have had to do the follow-up. Meanwhile we’re attempting to spend the holiday with family. Needless to say, this poor service has been completely unacceptable. Will we be compensated for our time? For the fact that we’re without our clothes? For the clothes we had to purchase? Will we be compensated for the lost luggage if it is never delivered? I will predict not, based upon the terrible service we’ve received so far.

Overall

They didn’t load out two bags on the originating flight, then lost one of the bags. Their follow-up to this loss was contradictory at best.

Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Lost or delayed baggage.

See if you qualify today.

Brigid H

Verified | Dec 10, 2025

Cork-Calgary
Economy

Flight delay

Not very helpful when needed. Hard to get advice and help. I wouldn’t rate them very high. Air staff lovely but Heathrow staff need training

Cork-Calgary
Economy

Sampath Thusitha G

Verified | Oct 24, 2025

San Diego-Catania
Economy

Denied boarding

On October 12,2025, after boarding our flight from Dublin to Catania at approximately 12:50 p.m., my husband was asked to deboard after he coughed and vomited food he had just eaten at the airport lounge. We explained to the cabin crew that he had been feeling fine throughout our earlier flight from New York (JFK) to Dublin—over six hours on the same airline—with no issues at all. Despite this, we were instructed to deboard the flight. Once off the plane, we were told that we needed to obtain a fit-to-fly certificate from a local hospital or GP before we could travel again. Unfortunately, the airline staff at the counter provided no guidance or assistance on where we could obtain such a certificate, even after I explained that we were visiting from Italy and unfamiliar with the area. We were simply advised to “Google search” nearby hospitals. The process to obtain the certificate took more than 11 hours. At the hospital, the emergency department made us wait over 10 hours before completing the medical check-up. During this time, we had to retrieve and carry all six of our suitcases (belonging to myself, my husband, and my son) because the airline declined to hold our luggage until we returned with the required documentation. When we finally returned to the airport, the staff did not even review the medical certificate before rebooking us. To make matters worse, we were rebooked on a flight to Naples instead of Catania, forcing us to make additional travel arrangements. As a result, we arrived in Catania more than 24 hours later than our originally scheduled arrival time. Given that the flight crew were aware that there were no direct flights to Catania for the next three days, the decision to deboard us under these circumstances was both unnecessary and extremely disruptive. The delay caused significant inconvenience, including my son missing school on Monday.

San Diego-Catania
Economy

John P

Verified | Oct 8, 2025

Barcelona-Dublin
Economy

Flight cancellation

The captain got sick we had to leave the airplane ✈️ were delayed for 14 hours this was a very long time to stay at the airport

Barcelona-Dublin
Economy

Tony B

Verified | Oct 6, 2025

Arrecife-Dublin
Economy
Successful claim

Flight delay

We found aerlingus to be very professional and enjoyed our flight to and from our destination. I would recommend aerlingus to anyone wishing to travel in Europe

Arrecife-Dublin
Economy
Successful claim

Joshua K

Verified | Oct 3, 2025

Barcelona-Dublin
Economy

Flight delay

Staff were vey helpful, did everything to accommodate us at this time including food vouchers, would not turn us of travelling with aer lingus in the future, only thing i would ask is somewhere some of us could lye down as iam almost 60 and suffer with knee problems, thank u

Barcelona-Dublin
Economy

Mary O

Verified | Sep 26, 2025

Nice-Dublin
Economy

Flight delay

In last year been on 3 Aer Lingus Flights & all have been delayed. I have an unwell husband & this adds huge stress to our travel

Nice-Dublin
Economy

Richard E

Verified | Sep 22, 2025

Dublin-Pasco
Economy

Flight delay

Only have traveled with them once and had a total nightmare experience. Had a 6 hour delay, they changed our gate 3 times, switched our plane twice, and they misplaced our baggage at the SeaTac airport. And now we are missing our connecting flight to fend for ourselves in Seattle for the night. I felt the service was good, but their communication left us confused and feeling so inconvenienced.

Dublin-Pasco
Economy

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Aer Lingus Ratings

All-time Rating & Reviews

Average Star Rating

3.44

Total Reviews count

22382

Review Sites Distribution

AirAdvisor
3.44
22382 (100%)
TripAdvisor
3.5
14778 (66.2%)
Flight Radar
4
3103 (13.9%)
Kayak
3.65
1765 (7.9%)

Yelp
1.9
455 (2%)
Google
2.5
427 (1.9%)
Consumer Affairs
1
308 (1.4%)
eSky
4.1
294 (1.3%)
Trustindex
1
289 (1.3%)
TrustPilot
2.8
263 (1.2%)
FlightReport
3.15
131 (0.6%)
Silvertraveladvisor
5
128 (0.6%)
Airline Ratings
2.8
110 (0.5%)
Airlines-Inform
4.07
62 (0.3%)
PissedConsumer
1.6
60 (0.3%)
Influenster
3.1
13 (0.1%)
SiteJabber
2.4
6 (0%)
Reviews.io
3.33
3 (0%)
Glassdoor
2.9
3 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

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Baggage policy & handling
Cleanliness
Customer service
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Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.44

22382

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Aer Lingus by following the steps below
1. Fill in the feedback and claims form on the Aer Lingus website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Aer Lingus Reviews and Ratings

Pros

Cons

Pros

Cons

Aer Lingus reviews

Flight delay

Comments

Sneaky baggage costs and rude staff

Comments

We paid for two checked bags and ne...

Comments

Flight delay

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Denied boarding

Comments

Flight cancellation

Comments

Flight delay

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Flight delay

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Flight delay

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Flight delay

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Aer Lingus Ratings

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Aer Lingus Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Sneaky baggage costs and rude staff

Comments

We paid for two checked bags and ne...

Comments

Flight delay

Comments

Denied boarding

Comments

Flight cancellation

Comments

Flight delay

Comments

Flight delay

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Flight delay

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Flight delay

Comments

Aer Lingus Ratings

Join the conversation! What do you think of Aer Lingus

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