NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,882 REVIEWS
830,000 cases, 98% of court cases won

Aer Lingus Reviews and Ratings

Read 22,382 verified passenger reviews to find out if Aer Lingus is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable Trans-Atlantic flights
Convenient US Preclearance
Friendly Cabin Crew
Flexible Pricing

Cons

Problems with Ground Service
Limited Complimentary In-flight Service
Inconsistent Customer Service
Cramped Economy Seating

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Aer Lingus reviews

3.44

Terrible
(23)
Poor
(8)
Average
(4)
Very Good
(4)
Excellent
(7)

Verified | Jun 3, 2025

Washington-Zurich
Economy

The worst travel experience. The...

The worst travel experience. The flight departed from the United States two hours late, causing me to miss my connecting flight, which was supposed to take me to Switzerland on Saturday, May 17 at 10:35 a.m. The unacceptable solution they offered was a flight with another airline that would arrive on Sunday, May 18 at 11:00 p.m., making me lose two days of my trip. I spoke with staff from the company, but they did not offer any other solution. I had to purchase another ticket on my own and submitted a claim to request a refund for the additional expenses. Almost 15 days have passed since I filed the claim, and no one has contacted me. The call center operators do not answer. This is an unreliable company that does not care about solving its customers' problems. I strongly recommend choosing a different airline.

Washington-Zurich
Economy

Daniel

Verified | Sep 17, 2024

Dublin-Alicante
Economy

The flight was re routed...

The flight was re routed at the las minute as it was due to land in Dublin at 1.30am and was diverted to Manchester at 1.10am we where told it was to refuel. But obviously they should have enough fuel to cover over 45 minutes. Two hours later still no fuel, after 3 hours we where taken off the plane and went through passport control. This process took until 7am to get this done. 4.20am No Aer Lingus staff actually operate in Manchester Airport so we were looked after by Manchester Staff. Standing for 3 hours to check in again and given 1 bottle of water. When we checked in there was a voucher on our boarding for £20. When we went to use it all the shops went to wouldn't take it so we ended with not food all night. Eventually we where told that the flight would we leaving Manchester at 09.40am on Sunday but didn't leave until 10.40am. Aer Lingus had to bring staff over from Dublin to fly the plane. We landed at 11.33 on Sunday. What a terrible ordeal.

Dublin-Alicante
Economy

Pantelemon

Verified | Sep 17, 2024

Athens-New York
Economy

After the flight was delayed...

After the flight was delayed some airport staff in flight connections made an error telling me to go through security check again I’m not a frequent flyer so I didn’t know this was out of the ordinary, due to me having to go through security check again I missed my flight returning me to my home by a couple minutes and was told there would be no more flights returning me to JFK today, I would have to wait until tomorrow. Then this was followed with me having to explain the same thing constantly to many aer lingus staff members, waiting in many lines going through even more passport checks. I won’t speak as though I know the exact protocols and understand the ins and the outs and the lingo however the gate attendant said something on the lines of “A mistake was made we didn’t know you were an inbound passenger coming from another airport” then I was told I would be receiving a free flight to take me home the next day. I want to Clarify that multiple Aer Lingus staff told me that the airline was at fault and I would be given a place to stay and a flight the next day.

Athens-New York
Economy

Ryan

Verified | Sep 17, 2024

Dublin-Vienna
Economy

Before taking off, I heard...

Before taking off, I heard an impact and then a burn smell. After 1 hour of flying, the captain said that it was a bird impacting before the departure, and that we would go back to Dublin. When arriving, we were waiting for more than 30 min in the plane, until they deciding to move us outside to a terminal. We waited there for about an hour and took another aircraft. When arriving at Vienna, the door system was not working so we needed to wait for another 30 min before they could open it. It was more than 4 hours delay between all the reasons.

Dublin-Vienna
Economy

Domenico

Verified | Sep 17, 2024

Dublin-New York
Economy

We were in Ireland for 2...

We were in Ireland for 2 of the listed passengers daughters wedding. Our original flight was canceled from dublin to jfk. We were on our own to rebook and get home. They blamed the delay in notifying us of the cancellation on a "data error".we had to cut our trip short 2 days and make a connection in Boston where we were delayed many hours. Arriving in NY we had to hire a uber to get home because it was 2am and our ride was no longer available. We had a veteran(father of the bride) with us suffering from Parkinson disease and a brain tumor. All of us are seniors(including mother of the bride). Aer Lingus did nothing to help us.

Dublin-New York
Economy

Max

Verified | Sep 17, 2024

Dublin-Liverpool
Economy

We were due to fly 10.55am...

We were due to fly 10.55am on Thursday Dublin to Liverpool. We were delayed till 4.55pm . Airline never told us why. Did provide us with a voucher for coffee. As its was a short weekend away we lost most of the day. We arrived at hotel about 6pm instead of 11.45 am.

Dublin-Liverpool
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Aer Lingus Ratings

All-time Rating & Reviews

Average Star Rating

3.44

Total Reviews count

22382

Review Sites Distribution

AirAdvisor
3.44
22382 (100%)
TripAdvisor
3.5
14778 (66.2%)
Flight Radar
4
3103 (13.9%)
Kayak
3.65
1765 (7.9%)

Yelp
1.9
455 (2%)
Google
2.5
427 (1.9%)
Consumer Affairs
1
308 (1.4%)
eSky
4.1
294 (1.3%)
Trustindex
1
289 (1.3%)
TrustPilot
2.8
263 (1.2%)
FlightReport
3.15
131 (0.6%)
Silvertraveladvisor
5
128 (0.6%)
Airline Ratings
2.8
110 (0.5%)
Airlines-Inform
4.07
62 (0.3%)
PissedConsumer
1.6
60 (0.3%)
Influenster
3.1
13 (0.1%)
SiteJabber
2.4
6 (0%)
Reviews.io
3.33
3 (0%)
Glassdoor
2.9
3 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

Join the conversation! What do you think of Aer Lingus

See if you’re eligible for compensation

Compare Aer Lingus with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.44

22382

3/5 overall

3 ways to claim compensation from Aer Lingus

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Aer Lingus by following the steps below
1. Fill in the feedback and claims form on the Aer Lingus website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Aer Lingus Reviews and Ratings

Pros

Cons

Pros

Cons