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Aer Lingus Reviews and Ratings

Read 22,382 verified passenger reviews to find out if Aer Lingus is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable Trans-Atlantic flights
Convenient US Preclearance
Friendly Cabin Crew
Flexible Pricing

Cons

Problems with Ground Service
Limited Complimentary In-flight Service
Inconsistent Customer Service
Cramped Economy Seating

Skip to ratings

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Aer Lingus reviews

3.44

Terrible
(23)
Poor
(8)
Average
(4)
Very Good
(4)
Excellent
(7)

Estrella M

Verified | Jul 22, 2026

Dublin-Athens
Economy

Flight got cancelled the night befo...

Flight got cancelled the night before due to weather conditions and the next flight they put me on wasn’t until Wednesday 23/10 which is unacceptable as I need to be at work. Therefore I had to go out of my way and booked an easy jet flight from Belfast instead which took off on 21/10.

Dublin-Athens
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to €600.

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Francisco D

Verified | Jul 22, 2026

Manchester-Dublin
Economy

Finally landed to Dublin more than ...

Finally landed to Dublin more than 3 hours after the expected time. Didn’t get any information from the airline other than technical issues of some sort and meant I had to mess around with my partners family regarding transport to and from the airport. I have emailed and called numerous times and have been told I would get an update however months down the line I have received nothing.

Manchester-Dublin
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight delay.

Start your check here.

Bella B

Verified | Jul 22, 2026

Dublin-Manchester
Economy

I had to get a family member to tra...

I had to get a family member to travel to a different city to collect me from the airport as my travel arrangements had to be cancelled due to disruption.

Dublin-Manchester
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

Check your claim here.

Davis M

Verified | Jul 22, 2026

Athens-Dublin
Economy

Our Flight was delayed a day so we ...

Our Flight was delayed a day so we had food ,cab ,Hotel and pet expenses also paid 99.00 for seat 15 and on returning flight could not provide seat 15..so we sat in row 33. Thank you

Athens-Dublin
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

See if you can claim now.

Rebecca H

Verified | Jul 22, 2026

Dublin-London
Economy

Our flight to London was delayed an...

Our flight to London was delayed and when we arrived to London we were denied boarding as we only had ten minutes to spare on arrival at the boarding gate in London. We had to get a flight the following day on a different aircraft going to Hong Kong and then on to Sydney in total making us 13 hours late on arrival to Sydney.

Dublin-London
Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Stanley M

Verified | Jul 22, 2026

London-Dublin
Economy

I lost a days holiday as I had to g...

I lost a days holiday as I had to go to Heathrow and stay overnight. They did not offer accommodation or food vouchers. Had to but food on my own.

London-Dublin
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Amaris B

Verified | Jul 22, 2026

Manchester-Dublin
Economy

We were meant to fly out at 22.15 a...

We were meant to fly out at 22.15 and we were delayed about half a hour before we took off. I think we were e hours into the flight and they announced that due to fuel shortage we had to stop in Manchester. We were circling about a half an hour we were circling over Wales. Then they said we had to get off an go into Manchester Airport and we would be issued new tickets as a flight from Dublin was coming to pick us up this was about 3 in the morning but we didn't get tickets until 6 am it was terrible children lying around disabled people no consideration at all. We then were told that the flight would go out at 8am but didn't until 11.00.

Manchester-Dublin
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

Claim in minutes.

Adelina H

Verified | Jul 22, 2026

Brussels-Dublin
Economy

Flight got cancelled less than hour...

Flight got cancelled less than hour before departure. We didn't get a new flight till the next day. I lost many scheduled events as a result.

Brussels-Dublin
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight cancellation.

Check your eligibility here.

Craig D

Verified | Jul 8, 2026

Dublin-Tenerife
Economy

Denied boarding

Staff are absolutely horrible, removed me from the plane for speaking to a couple next to me, the whole line of queues far & ahead were trying to tell the hostess that I was fine and she was over reacting but she had a stick up her or else more than likely trouble at home and decided to take it out on me

Dublin-Tenerife
Economy

Bradley S

Verified | Jun 4, 2026

Philadelphia-Manchester
Economy

Flight cancellation

Utterly terrible, from flight cancellations to stroppy staff. App doesn’t work, website doesn’t work, links in emails don’t work and a general disregard for passenger comfort. Hopeless

Philadelphia-Manchester
Economy

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Aer Lingus Ratings

All-time Rating & Reviews

Average Star Rating

3.44

Total Reviews count

22382

Review Sites Distribution

AirAdvisor
3.44
22382 (100%)
TripAdvisor
3.5
14778 (66.2%)
Flight Radar
4
3103 (13.9%)
Kayak
3.65
1765 (7.9%)

Yelp
1.9
455 (2%)
Google
2.5
427 (1.9%)
Consumer Affairs
1
308 (1.4%)
eSky
4.1
294 (1.3%)
Trustindex
1
289 (1.3%)
TrustPilot
2.8
263 (1.2%)
FlightReport
3.15
131 (0.6%)
Silvertraveladvisor
5
128 (0.6%)
Airline Ratings
2.8
110 (0.5%)
Airlines-Inform
4.07
62 (0.3%)
PissedConsumer
1.6
60 (0.3%)
Influenster
3.1
13 (0.1%)
SiteJabber
2.4
6 (0%)
Reviews.io
3.33
3 (0%)
Glassdoor
2.9
3 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

Join the conversation! What do you think of Aer Lingus

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Compare Aer Lingus with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.44

22382

3/5 overall

3 ways to claim compensation from Aer Lingus

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Aer Lingus by following the steps below
1. Fill in the feedback and claims form on the Aer Lingus website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Aer Lingus Reviews and Ratings

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Pros

Cons