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Aer Lingus Reviews and Ratings

Read 22,382 verified passenger reviews to find out if Aer Lingus is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Affordable Trans-Atlantic flights
Convenient US Preclearance
Friendly Cabin Crew
Flexible Pricing

Cons

Problems with Ground Service
Limited Complimentary In-flight Service
Inconsistent Customer Service
Cramped Economy Seating

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Aer Lingus reviews

3.44

Terrible
(23)
Poor
(8)
Average
(4)
Very Good
(4)
Excellent
(7)

Agha E

Verified | Aug 6, 2026

Windsor Locks-Dublin
Economy

Flight delay

Good Airline, always on time except this time on july 10th from BDL to Dublin delays which make me my next flight on Qatar Airways missed by 10 minutes on check in counter and this cost me 449.69 euro to buy almost new tkt to Doha from Qatar Airways.

Windsor Locks-Dublin
Economy

Gerard M

Verified | Jul 31, 2026

Dublin-Arrecife
Economy
Successful claim

Flight delay

Brilliant airline very happy with all the food and help by all staff food and drinks were very nice especially the toasted sandwiches

Dublin-Arrecife
Economy
Successful claim

Petet T

Verified | Jul 28, 2026

Malaga-Dublin
Economy
Claim escalated to airline

Flight cancellation

Do you need any help in completing my cllaim I will forward you detail thank you How long should the claim taken have posted Thank you

Malaga-Dublin
Economy
Claim escalated to airline

Petet T

Verified | Jul 28, 2026

Malaga-Dublin
Economy
Claim escalated to airline

Flight cancellation

What’s happening with my claim I drmt it in a couple of times Will you let me know what extra I have I have to do to plate my claim

Malaga-Dublin
Economy
Claim escalated to airline

Gareth S

Verified | Jul 24, 2026

Philadelphia-Manchester
Economy

The worst airline I've ever flown with

I have been travelling annually for over 12 years between Hong Kong, the US and the UK. I have never had an experience as bad as travelling with Aer Lingus this summer. I have never flown Lingus before and the issues began as far back as when booking our flights. Flying from Philadelphia to Manchester, my wife and I originally wanted to book the flight that transferred in Dublin. However, the website would not let either of us book anything from Hong Kong. In hindsight I realise this was the universe telling us not to bother and I wish I'd listened. We booked an Air Canada flight, transferring in Toronto but, due to the wildfires, this was rebooked (without our consent) onto the Aer Lingus PHI>DUB>MAN flight. As previously stated, we preferred that flight so were quite happy initially. But little did we know. The first flight was due to leave on the 18th at 20:25 and get us to Manchester for 11am the next day. However, after boarding late we sat on the runway for hours before being told we had to return to the gate. There were mixed messages as to why this was. The pilot said it was due to weather, other staff mentioned missing a flight window. But the loudest message came from the stewards themselves who, when asked by a number of panicked passengers at risk of missing their connections, responded with a very unhelpful "well you must think of us poor workers too, we also dont know where we're going to stay tonight." On a human level, sure, they're in the same boat as the passengers. However, from a service point of view, that seemed unprofessional and unhelpful in equal measure. Unprofessional was then what we experienced every step of the next 40 hours as Aer Lingus dropped ball after ball. After disembarking the plane, staff decided to line people up at the boarding gate to give the same message to each individual group. This was essentially "leave an email address and we'll contact you". Why they couldn't have given that message to everyone at once, who knows. We were told by AL staff there were no hotels available so we went to collect our bags and had to find our own hotel for the night (ending up in Delaware). This was all at 2am, with a 7 year old child. It turns out that there was a hotel put in for some passengers but Im not sure how they found this out. The next flight (a 'recovery' flight) was put on for the next day at 10pm. This too was delayed boarding, which means many of us were left fearing missing our dublin connections. One poor lass had a panic attack at the gate due to this. To top it off, once we had finally boarded, the stewards had the nerve to ask for a round of applause from passengers for the staff that "helped get us in the air". My wife had already put in a claim to the customer service at Aer Lingus for the hotel room and that was a terrible experience in itself, but the AL staff at PHI told us this could be done in person when we got to Dublin. When we did arrive in Dublin (yes, we'd missed our connecting flight) they (the AL flight connections desk) told us any compensation claims had to be done online and that AL staff in PHI weren't really AL staff and just "carriers" which had zero relevance to us and seemed like a weak way of passing the buck. The attitudes of the girls on that desk was atrocious too. Arrogant, flippant and more interested in the snacks they had brought in than dealing with customers who were already delayed and being delayed further more. We finally arrived in Manchester over 40 hours after our due time to find that our bags had not followed us. Global baggage solutions in Manchester told us thay Aer Lingus knowingly put our bags on a later flight due to weight limits, even though this was not mentioned at any time to us. Our plans were already ruined as we were supposed to be driving straight up to the lake district for a family gathering, but now we had no luggage, no easy address to deliver them to and, even better, had lost our car hire booking that resulted in us having to pay almost 2000GBP (yes, thousand) for a suitable car that would take us where we needed to go. Aer lingus assured us that the bags would be with us by 8am the next morning. They arrived at about 4pm. We have now entered 3 separate customer service cases for reimbursement of costs and we have still had zero reply. I can only imagine this company is going out of business soon as they obviously don't have the resources, capacity or decency to operate in a way that is sustainable. We will never fly lingus again, and will tell as many people as possible about our experience

Philadelphia-Manchester
Economy

Comments

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Amanda I

Verified | Jul 22, 2026

Birmingham-Belfast
Economy

Denied boarding

Bad airport staff attendant. Refused our boarding despite our passionate. We missed our flight and important engagement.

Birmingham-Belfast
Economy

Frances T

Verified | Jul 22, 2026

Dublin-London
Economy

Flight was cancelled. We missed con...

Flight was cancelled. We missed connecting flight. The offered us flights 2 days later. It was my wedding so unable to travel 2 days later. Awaiting refund however I spent 2400 on new flights for 2 passengers that were booked on original flights.

Dublin-London
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight cancellation.

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Boston B

Verified | Jul 22, 2026

Brussels-Dublin
Economy

We sat in the airport for about 12 ...

We sat in the airport for about 12 hours waiting to see if our flight would take off. They cornered us in a certain part of the airport at one point. We were sequestered without access to food. They kept delaying the flight until it eventually got cancelled. I never got a return flight email until it said it was time to check in. I booked another flight since I didn't want to miss that much work. The communication wasn't great and they put me on a flight two days from when I was originally supposed to go while also having to pay for an additional flight not thinking I had a return flight home. I lost a day of work. I also got home at 11 PM on Monday night when I was supposed to land at around 7 PM the previous Sunday night.

Brussels-Dublin
Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

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River C

Verified | Jul 22, 2026

London-Dublin
Economy

Flight was supposed to be at 12 wit...

Flight was supposed to be at 12 with British airways. After we paid to get to the airport and arrived to airport we were told our flight was cancelled and moved to a different airline aerlingus said it was more to 7pm 7 Hours later. we had to get a new ride then hotel and buy food to wait it out as the airport is small with no lounge. We were promised $15 food vouchers for airport that we never got as well. Then the 7pm flight was delayed til 8pm with no notice then 830 was when we actually boarded. Just a mess.

London-Dublin
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Allen G

Verified | Jul 22, 2026

Dublin-Manchester
Economy

Was stuck in Dublin for over 24 hou...

Was stuck in Dublin for over 24 hours after the check in agents told me my flight was delayed and i was not allowed to get my boarding pass. These agents rebooked me on another flight and promised compensation. I have been denied compensation from Aer Lingus.

Dublin-Manchester
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Denied boarding in most cases?

Check if you can claim compensation here.

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Aer Lingus Ratings

All-time Rating & Reviews

Average Star Rating

3.44

Total Reviews count

22382

Review Sites Distribution

AirAdvisor
3.44
22382 (100%)
TripAdvisor
3.5
14778 (66.2%)
Flight Radar
4
3103 (13.9%)
Kayak
3.65
1765 (7.9%)

Yelp
1.9
455 (2%)
Google
2.5
427 (1.9%)
Consumer Affairs
1
308 (1.4%)
eSky
4.1
294 (1.3%)
Trustindex
1
289 (1.3%)
TrustPilot
2.8
263 (1.2%)
FlightReport
3.15
131 (0.6%)
Silvertraveladvisor
5
128 (0.6%)
Airline Ratings
2.8
110 (0.5%)
Airlines-Inform
4.07
62 (0.3%)
PissedConsumer
1.6
60 (0.3%)
Influenster
3.1
13 (0.1%)
SiteJabber
2.4
6 (0%)
Reviews.io
3.33
3 (0%)
Glassdoor
2.9
3 (0%)
SkyTrax Ratings
4
(%)
Tiket2
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.44

22382

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Aer Lingus by following the steps below
1. Fill in the feedback and claims form on the Aer Lingus website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Aer Lingus Reviews and Ratings

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Cons

Pros

Cons

Aer Lingus reviews

Flight delay

Comments

Flight delay

Comments

Flight cancellation

Comments

Flight cancellation

Comments

The worst airline I've ever flown with

Comments

Denied boarding

Comments

Flight was cancelled. We missed con...

Comments

We sat in the airport for about 12 ...

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Flight was supposed to be at 12 wit...

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Was stuck in Dublin for over 24 hou...

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Aer Lingus Reviews and Ratings

Pros

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Pros

Cons

Flight delay

Comments

Flight delay

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Flight cancellation

Comments

Flight cancellation

Comments

The worst airline I've ever flown with

Comments

Denied boarding

Comments

Flight was cancelled. We missed con...

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We sat in the airport for about 12 ...

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Flight was supposed to be at 12 wit...

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Was stuck in Dublin for over 24 hou...

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Aer Lingus Ratings

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