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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

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Air Canada reviews

3.09

Terrible
(58)
Poor
(16)
Average
(10)
Very Good
(6)
Excellent
(7)

Steven B

Verified | Nov 13, 2026

Waterloo-Halifax
Economy

Flight delay

WHen things go well, service is great. When there is a snag, willingness and ability to assist hit a brick wall! Staff need to be better tooled to help their passangers in the event of issues!

Waterloo-Halifax
Economy

Marjorie N

Verified | Oct 21, 2026

Vancouver-Toronto
Business

BEWARE- Of Lies & Intimidation by Air Canada

On December 29, 2025 my husband booked and paid for a combination of flights from Vancouver to Athens, via a connection in Toronto. We booked adjacent Business class seats on both flights. On September 26 , 2026 we received and printed out our Boarding Passes for both flights. The next day on September 27, 2026 at the Vancouver airport we went to board flight 034 to Toronto. I went through the checkin gate first, but then my husband was stopped and the lady gate agent told him his seat had changed because, “that seat is broken.” She repeated that & when questioned why my husband was able to print his boarding pass and asked him if he still wanted to go on the flight that I had just proceeded to board. That felt like intimidation as we had no choice because we had a connection flight in Toronto to Athens. She then confiscated his boarding pass & issued a new one & said, “you’ll be compensated.” When we got on board we saw that his original seat was not “broken” at all, and that a young woman was sitting in it. My husband's new seat was a middle seat in the 2-3-2 configuration in the 3 rows behind Business class. Meanwhile a flight attendant said they would find him a lie flat seat “if one was available.” So he was kept standing in the business class area, only to be subsequently told his seat was taken by the woman “with priority over him." When we questioned how this could happen an attendant said,” they sometimes reconfigure planes.” Well we had a print out of the seating plan in December 2025 that clearly showed that this was another lie, as this was the same plane we had booked 9 months in advance. This trip was taken to celebrate our 46th anniversary so it was important to us that we were seated together. After the flight took off I asked one of the gentleman sitting next to my husband in the secondary section if he would change seats with me. He agreed & he took my lie down Business Class seat & I sat beside my husband. Some of the on board crew commiserated with us after learning of our situation. They blamed the ground crew for the changed seating. And they assured us there would be some after-the-fact compensation. However that did not rectify the flight situation for us. Ultimately it wasn’t the seat change that angered us, but the lies & intimidation in the way we were treated by the staff person who checked in my husband . Anyway the story had a happy ending for us because we got our correct Business class seats on the connecting flight to Athens & we had a wonderful vacation.

Overall

Seat Change
Connecting flite success

Vancouver-Toronto
Business

Comments

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I R

Verified | Oct 21, 2026

Vancouver-Geneva
Economy

AIRCANADA & WESTJET ARE NOT WORTHY of CANADIAN PASSENGERS!

OVER CROWDED AIRPORTS! BOTTLE NECK ROUTES are a DIRECT SPIN OFF of Airline OVERBOOKING! SCHEDULES FOR PASSENGERS NOT for the GREEDY! OR ALLOW MORE COMPETITION! Then WE WILL SEE WHO SQUAWKS! AirCanada & WestJet have NO INTEREST in CUSTOMER CARE! PROOF by the backlog of some 97,000 complaints at CTA! Who are FULL of EXCUSES on this ridiculous AIRLINE 'CUSTOMER CARE' MISNOMER! WestJet requested the Court to Transfer a complaint to The Canadian Transport Agency (CTA)! Why? TO BE LAST of 97,000 complaints backlogged at CTA! BOTH Airlines discontinued a free change of remaining seats on Check-In 24 hours before Flight Departure. GREEDY attitude! 'Assign a Passenger a BAD SEAT' & 'Don't let Passengers travelling together SIT TOGETHER' they'll pay more next time. GREEDY! TRUE CUSTOMER CARE NON-EXISTENT just blab chat by BOTH Airlines. Airline OVER BOOKING Practices lead to PROBLEMS! Self Inflicted problems of wait times, delays, higher traffic volume Bitchy Gate Attendants caused by GREED! CONTINUALLY ANNOUNCEMENTS by BOTH Airlines of NOT ENOUGH LUGGAGE SPACE! BS! When we got on there was plenty of space, even after seeing OVERSIZED bags that should have been disallowed. This is in relation to the Flight with an AIR HEAD talked about NEXT! One female gate attendant (AirCanada TORONTO), BARKED at my wife NOT TO PUSH her Suitcase into the Bag Sizer! CHECK IT! WTF? Is AirCanada NOW CHARGING for AIR in SUITCASES! & you gave that attendant A RAISE? WHY? What's in her head? FREE AIR? BOTH of our Bags were legit as they have been 20 other times ON MULTIPLE AirLines! STUPID! I recently flew on the same AIR CRAFT TYPE SAME STORAGE with a different Carrier, FULL FLT, NO ANNOUNCEMENT about 'short luggage space', ACCOMMODATING SPACE! NO HASSLE! SMOOTH! & PRICE I got was HALF of the TWO NON-CUSTOMER CARE 1's! THIS AIRLINE (+ a couple more) should be ALLOWED to COMPETE FULLY in Canadian AIR SPACE & RUN WestJet & AirCanada OUT! Higher Wages, Flight Attendants (SOME USELESS), Pilots, etc. translate to Higher Airfares! RESULT in TOTAL FRUSTRATION, CHAOS, for HIGH PAYING flying PUBLIC! MORE COMPETITION NOW! We DON'T NEED SQUAWKING COMPANIES & Employees getting MORE than THEY DESERVE!

Overall

Greedy New Cost to Switch Seats 24hr Check-In
smooth landing

Vancouver-Geneva
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €1,920 compensation for Baggage problem in most cases?

Check if you can claim compensation here.

Anonymous member

Verified | Oct 20, 2026

Economy

AVOID AT ALL COSTS! THEY WILL LIE AND GASLIGHT YOU

AVOID AT ALL COSTS! TOTALLY NON-EXISTENT CUSTOMER SUPPORT. WAS LIED TO ABOUT A REFUND AND ONLY RECEIVED 50% OF TOTAL FLIGHT REFUND. THERE ARE NO CUSTOMER SUPPORT AVENUES ONLY A DYSFUNCTIONAL APP AND ABSOLUTELY ZERO WAY OF GETTING ANSWERS. BEEN SENT IN CIRCLES FOR WEEKS

Overall

ZERO customer support and lied to about a refund
No positives.

Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to €600.

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Suliman M

Verified | Oct 16, 2026

Amsterdam-Toronto
Economy

Denied boarding

I know there are good in many stuff but if they couldn’t let me catch my flight they supposed to send me my money back as they said

Amsterdam-Toronto
Economy

Reet M

Verified | Oct 5, 2026

Mumbai-London
Economy

Flight cancellation

No customer service available. Impossible to get in touch with a human. They will try to stall you with bots and AI tools. Do not recommend

Mumbai-London
Economy

Leigh H

Verified | Oct 4, 2026

Calgary-Newark
Economy
Claim escalated to airline

Flight cancellation

Shocking airline would never use them again flight cancelled mid flight no support just given another flight next day. No refund of hotel and meal expenses no compensation and lied to on the flight

Calgary-Newark
Economy
Claim escalated to airline

Anonymous member

Verified | Sep 30, 2026

Toronto-London
Premium economy

Shambolic boarding of passengers be...

Shambolic boarding of passengers because Air Canada despite having a hand luggage size and weight limit, does not bother to stop passengers carrying massive bags and hand luggage. One passenger took near us took up a whole locker with her bags which meant other passengers could not store hand luggage overhead. Many others took up massive amounts of space and so cabin crew repeatedly put over the messaging system that the flight was full and that passengers with large bags, or who could not find a space should go to the front of the plane and have their bags put in the hold. This delayed our flight by 30 mins for take off from Toronto and arrival at Heathrow by 40 mins. Totally ridiculous. Same thing happened flying from San Fran Cisco to Vancouver !

Overall

Non adherence to baggage policy
Non

Toronto-London
Premium economy

Comments

Passenger rights expert: Surprising but true: you can get up to €1,920 back for Baggage problem.

Start your check here.

Anonymous member

Verified | Sep 30, 2026

Toronto-Delhi
Economy

Beware of Change Fees & Terrible Customer Service

I booked our round trip flight from India ahead of time with the knowledge that the return flight will most likely be postponed. Because of that reason, I decided to go with the Flex option because on their website, upon booking and selecting which tier you would like to choose, it explicitly says "No Change Fee" under the Flex plan with no astrisk or anything to notate that there might be a catch. I paid for the tickets and took the first flight. Fast forward to now when i'm trying to extend our flight and make changes online, upon selection of Flex, it says "No Change Fee" with no astrisk next to it. At check out, they're trying to charge me $175 for change fee, which is a huge surprise. I can't do anything online so I call customer service which is a 3 hour hold. The lady tells me that there is a charge fee for international flights under the Flex tickets. I let her know NICELY that that was not written anywhere on the website upon booking and making changes. She then decides to hang up. A 3 hour wait was cut in 2 minutes because I asked a question. Interestingly enough, when you call, the automated voice says "our representatives reserve the right for abusive language, etc" and the fact that you have to preface that says the company is probably doing some shady things to their customers that are making a lot of people unhappy.

Overall

Poor customer service during trip

Toronto-Delhi
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

Check your claim here.

Big R

Verified | Sep 29, 2026

Toronto-Athens
Economy

Shame on Air Canada and their preda...

Shame on Air Canada and their predatory practises in regards to seat selection. In the past, when you book a seat, you get assigned a seat usually with your family. This time, even though I booked six months in advance when I checked in 24 hours before my flight, my seat was unassigned I had to go to the gate and there they gave me whatever seats that were left over. I was told that if I wanted to sit with my family, I would’ve had to paid extra.

Overall

Paid seats

Toronto-Athens
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Denied boarding.

See if you can claim now.

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Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Canada by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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