Air Canada Reviews
78084 passengers’ reviews
Air Canada – Customer Relations PO Box 64239, RPO Thorncliffe Calgary, AB, Canada T2K 6J7
1-888-247-2262
78084 passengers’ reviews
Air Canada – Customer Relations PO Box 64239, RPO Thorncliffe Calgary, AB, Canada T2K 6J7
1-888-247-2262Leave your complaint to professionals.
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All-time Rating & Reviews
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3.27Total Reviews count
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78084 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Friendly, attentive staffCabin comfortProactive handling of problemsGood in-flight entertainment
Frequent delays, cancellationsPoor customer serviceInconsistent premium service qualityBaggage handling problemsThe helpful and compassionate Air Canada cabin crew have been praised for their attentiveness especially when dealing with delays and the associated anxiety. Quite a few reviewers mentioned exceptional seat comfort particularly for premium and business classes. Additionally, the airline was praised for their proactive service in assisting passengers as well as the high quality in-flight entertainment. Air Canada has struggled with punctuality, so it isn’t surprising that many reviews focused on the high number of delays and cancellations. Poor customer service was also an issue for many passengers, stating that the ground staff were dismissive or rude when helping with delays or baggage problems. Lastly, premium customers reported that they were disappointed about what they received stating that the limited amenities were disappointing.
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