NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,876 REVIEWS
830,000 cases, 98% of court cases won

Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air Canada reviews

3.09

Terrible
(58)
Poor
(16)
Average
(10)
Very Good
(6)
Excellent
(7)

Leonard M

Verified | Sep 3, 2026

Toronto-Regina
Economy

Denied boarding

very poor customer service. No real explanation is offered if something goes wrong and the staff was very rude and Toronto airport.

Toronto-Regina
Economy

Joan L

Verified | Sep 2, 2026

London-Toronto
Economy

Flight cancellation

Since August 2025 apart from refunding my fare, AC have been completely unhelpful in processing my compensation To the point where the response to my latest email of 19th August informed me that they could not rectify that it was me and hence was closing their file.

London-Toronto
Economy

Stv T

Verified | Aug 28, 2026

Castlegar-Vancouver
Economy

How the mighty have fallen.

How the mighty have fallen. I will never fly with AC again, you shouldn't either. The only humans working for AC are the flight attendants and pilots. 8hrs on hold a cancelled flight reimbursed only 20% of the value of that flight. I was sent a no reply email and no way to challenge their decision. To hell with this company and those who have run it into the ground.

Overall

No customer sevice

Castlegar-Vancouver
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

See if you can claim now.

Dallas B

Verified | Aug 21, 2026

Economy

30 min delay to push back. 60 mins ...

30 min delay to push back. 60 mins and counting on the tarmac. No communication until 45 minutes into tarmac delay. Still no clear answer as to when we will take off. Do better. Communicate better. Will not fly Air Canada again.

Economy

Comments

Passenger rights expert: That Flight delay might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Anonymous member

Verified | Aug 17, 2026

Economy

Air Canada a used to be airline

Air Canada used to be an airline you aspired to travel on, now you avoid it unless you have no choice And as it gets worse, management have elected to minimize and way of customers speaking to a human being. EVERY ATTEMPT to make contact ends up in an AI experience. Their website doesn’t work, you have to wait 2 hours to speak to anyone and then they are indifferent and uncaring Do your best to find an alternative carrier!

Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Abdulkadir M

Verified | Aug 13, 2026

Entebbe-Columbus
Economy

Denied boarding

Poor service with careless treatment on customers flying their airline. I lost my luggage because they didn’t cared my stuff

Entebbe-Columbus
Economy

Carol D

Verified | Aug 7, 2026

Miami-Dublin
Economy

Flight cancellation

our luggage was lost on way out 5 cases came the next day and one case didn’t come until 7 th day which was 5 th day of our cruise then on our return journey on the 4 th of july or flight was cancelled causing more stress

Miami-Dublin
Economy

Karen S

Verified | Aug 6, 2026

Vancouver-Austin
Economy

Horrible experience. Flights were c...

Horrible experience. Flights were changed three times before my trip. Was scheduled to go home at 1 in August 5 and the flight was cancelled without any other options to get home same day. Had to wait in Vancouver for 13 hours and that flight was delayed as well. The reps didn’t seem concerned at all and did not do anything to try to get me home the same day. Will never ever fly Air Canada again.

Overall

Cancellations and poor customer service
Zero

Vancouver-Austin
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

Claim in minutes.

Jack S

Verified | Aug 6, 2026

Economy

Air Canada is sorriest air lines I ...

Air Canada is sorriest air lines I have ever seen, planes, maintenance, pilots are cluster Phufk’s, no such thing as “schedule”

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight cancellation.

Check your eligibility here.

Neil C

Verified | Aug 5, 2026

Vancouver-Edinburgh
Economy

Flight delay

Impossible to get a hold of anyone on the phone to speak to about compensation for a delayed flight. All you get is an automated response.

Vancouver-Edinburgh
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

Join the conversation! What do you think of Air Canada

See if you’re eligible for compensation

Compare Air Canada with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

3 ways to claim compensation from Air Canada

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Canada by following the steps below
1. Fill in the feedback and claims form on the Air Canada website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Air Canada Reviews and Ratings

Pros

Cons

Pros

Cons

Air Canada reviews

Denied boarding

Comments

Flight cancellation

Comments

How the mighty have fallen.

Comments

30 min delay to push back. 60 mins ...

Comments

Air Canada a used to be airline

Comments

Denied boarding

Comments

Flight cancellation

Comments

Horrible experience. Flights were c...

Comments

Air Canada is sorriest air lines I ...

Comments

Flight delay

Comments

Thank you!

Verify you’re a real person

Air Canada Ratings

Join the conversation! What do you think of Air Canada

How does Air Canada compare?

Compare Air Canada with:

3 ways to claim compensation from Air Canada

Instant flight check

No disrupted flights were found

Did you have any connecting flights within this journey under the same booking?

Related & Resources

Free and Instant
Compensation Checker

Air Canada Reviews and Ratings

Pros

Cons

Pros

Cons

Denied boarding

Comments

Flight cancellation

Comments

How the mighty have fallen.

Comments

30 min delay to push back. 60 mins ...

Comments

Air Canada a used to be airline

Comments

Denied boarding

Comments

Flight cancellation

Comments

Horrible experience. Flights were c...

Comments

Air Canada is sorriest air lines I ...

Comments

Flight delay

Comments

Air Canada Ratings

Join the conversation! What do you think of Air Canada

How does Air Canada compare?

Compare Air Canada with:

3 ways to claim compensation from Air Canada

Instant flight check

No disrupted flights were found

Free and Instant Compensation Checker

Free and Instant
Compensation Checker