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Cathay Pacific Reviews and Ratings

Check 29,237 verified passenger reviews to find out if Cathay Pacific is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive cabin crew
Comfortable seating
Extensive route network

Cons

Issuing refunds
Frequent delays
Declining in-flight quality

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Cathay Pacific reviews

3.99

Terrible
(9)
Poor
(5)
Average
(1)
Very Good
(0)
Excellent
(0)

Anonymous member

Verified | Nov 3, 2026

Hong Kong-Manchester
Economy

Hong Kong To Manchester Not The Best

Flew from Hong Kong to Manchester on 25th October 2026 on flight CX259 As this flight took off at 1am we paid extra for seats at the back of a section so that we could recline and sleep without inconveniencing the passengers behind. It appears the plane was changed but we were not issued with similar seats but seats in the general row , which we would not have picked, however we were advised we can not have a refund for the service we did not receive. Boarding the plane was complete chaos. There were two gate very close to each other both boarding at the same time. There were no announcements only staff shouting which boarding group they required to board. This resulted in people trying to get on the wrong plane plus people could not hear so were standing round the gates blocking others boarding. Once on the plane we went to sleep so missed any food that may have been served, not a problem. Ten hours into the flight cabin crew distributed a snack to some people. My husband was given one but I was not. As I had not eaten for 15 hours I was a bit hungry so asked for a snack only to be told there were none left and they didn't carry enough for each passenger to receive one! To be fair when I questioned this I was given a pot noodle. The breakfast arrived later, the fruit and yogurt were OK but the egg was like rubber. Our trip included four Cathay Pacific flights. The first three were OK however the fourth flight was not as expected on many levels.

Overall

Poor service all round

Hong Kong-Manchester
Economy

Comments

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Anonymous member

Verified | Oct 24, 2026

Hong Kong-Birmingham
Premium economy

Agreed to reimburse £1,262.91 never happened!

Agreed to reimburse £1,262.91 – then went completely silent! Very disappointing experience with Cathay Pacific. Following a delayed flight from Hong Kong to Frankfurt, we missed our onward connection to Birmingham. The lack of assistance at Frankfurt was appalling, leaving my family and me to arrange and pay for our own alternative travel. After submitting a formal complaint, Cathay Pacific agreed to reimburse £1,262.91 and requested signed consent forms, which we duly provided. Since then? Complete silence. Despite six reminders, Cathay Pacific has failed to respond or make the agreed payment. I fully appreciate that operational delays happen. What I find unacceptable is an airline agreeing to reimburse passengers and tquick cohen simply ignoring them. We have now reached the stage of preparing legal action to recover money Cathay Pacific has already agreed to pay. A very poor reflection on an airline of this standing. It's not just about the money; it's about accountability, communication and keeping your word.

Overall

Post Flight Customer Service
Nothing!

Hong Kong-Birmingham
Premium economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to €600.

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Jadis L

Verified | Jun 2, 2026

Amsterdam-Hong Kong
Economy

Flight was delayed 1h45m hours leav...

Flight was delayed 1h45m hours leaving Schipol airport. Pilot explained that we had to wait for a departure window Original Departure and Arrival time was 12:15 AMS 06.10 HKG Actual Departue and Arrival time was 14:00 AMS 07.30 HKG Next Flight scheduled was Cathay Pacific Airways 5192 Depart 08:00 HKG Arrive 09.40 RMQ Original Flight from Hong Kong to Taichung was rescheduled Rescheduled flight UO172 Departure time 11.05 Arival time 12.45 Airline provided meal voucher to value of $75 HK which was enough for half the cost of breakfast. Receipt Provided Due to the late arrival time at RMQ, I missed my connecting travel which meant I had to purchase a Taxi from Airport to Port. A night in a hotel was purchased at the Golden Tulip Taichung Taxi travel to and from the hotel was also purchsed.

Amsterdam-Hong Kong
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

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Francois M

Verified | Jun 2, 2026

Bangkok-Marseille
Economy

Our flight from hongkong to frankfu...

Our flight from hongkong to frankfurt was delayed last march 5. We were not able to catch our nextflight to marseille due to the delay. We arrived past 8 in the morning and we were given 4:20 pm as our flight to marseille. Which lead us to stay in frankfurt airport for 8hours with 2 toddlers after a very long flight.

Bangkok-Marseille
Economy

Comments

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Maryo K

Verified | Jun 2, 2026

London-Hong Kong
Economy

My flight was cancelled and I was d...

My flight was cancelled and I was delayed to a client meeting by 20 hours. It affected the outcomes I expected from this meeting. I also had to reschedule my whole working week.

London-Hong Kong
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight cancellation.

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Aaron H

Verified | Jun 2, 2026

London-Hong Kong
Economy

we were on board the plane on 29th ...

we were on board the plane on 29th abt 1015pm and flight did not take off till abt 0140am on 30th June at Heathrow Airport. Flight arrived Hong Kong at 2055 hour instead of 1750 hour.

London-Hong Kong
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

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Dario M

Verified | Jun 2, 2026

London-Hong Kong
Economy

We were booked and checked in on LH...

We were booked and checked in on LHR to HKG and then through to Melbourne due to a delay we we put onto alternative flight and landed on Melbourne at 11:48 AM on 19 April as compared with our original booked arrival time of 6:55AM.

London-Hong Kong
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

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Fena G

Verified | Jun 2, 2026

Frankfurt-Hong Kong
Economy

I had a Lufthansa flight on 7th of ...

I had a Lufthansa flight on 7th of March to from Krakow to Frankfurt at early morning which should arrive to. Frankfurt around 8am and then at 12pm i should take Cathay Pacific flight to Hong Kong, and later transfer to Haikou, Hainan. On 5th of March I have recieved a notice that my lufthansa flight was cancelled so I bought a flixbus bus from Vienna to Frankfurt (120eur per 3 persons) on 6th of March, but one hour before boarding I received that my cathay pacific is also cancelled and without no confirmation when a next flight can be. I called to Cathay pacific chinese operater, where they offered me a same flight at 11am from London to Hong kong, but I had to pay a 'change flight' fee for 300eur (100eur each person). Then I bought a British airways flight at early morning from Vienna airport to London at 7th of March (800eur in total), but confirmation of flight arrived and soon also a notice that flight will be delayed by two hours, which I could not make a connection for Cathay flight in London. They didnt offer me even a refund, so I had to book another flight quickly, Austrian airline at 7am same day from Vienna to London for 900eur. I would like to know where if Frankfurt airport can compensate my loses, since I could not postpone my travel anymore and had to act urgently. I spent enourmous additional amount of money which Im absolutely not satisfied.

Frankfurt-Hong Kong
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Phua L

Verified | Jun 2, 2026

Hong Kong-Bangkok
Economy

It was 2 days from departure then t...

It was 2 days from departure then they informed me that they have cancelled the flight. No explanation, refund or alternative flight was offered.

Hong Kong-Bangkok
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to €600.

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Minna F

Verified | Jun 2, 2026

Madrid-Hong Kong
Economy

It the 3 days till departure and I ...

It the 3 days till departure and I saw a notification that the flight was cancelled and Hong-Kong has closed its borders.

Madrid-Hong Kong
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight cancellation.

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Cathay Pacific Ratings

All-time Rating & Reviews

Average Star Rating

3.99

Total Reviews count

29237

Review Sites Distribution

AirAdvisor
3.99
29237 (100%)
TripAdvisor
4
17673 (60.5%)
Flight Radar
4.45
5900 (20.2%)
Google
4.7
1511 (5.2%)

Kayak
3.8
1486 (5.1%)
TrustPilot
1.5
835 (2.9%)
FlightReport
4.2
606 (2.1%)
Productreview
1.9
283 (1%)
Airlines-Inform
4.07
249 (0.9%)
Yelp
3.1
221 (0.8%)
Consumer Affairs
1
178 (0.6%)
Airline Ratings
3.4
170 (0.6%)
PissedConsumer
2
43 (0.1%)
eSky
4.2
27 (0.1%)
Hellopeter
2
4 (0%)
Tiket2
4
(%)
SkyTrax Ratings
5
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.99

29237

4/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Cathay Pacific by following the steps below
1. Fill in the feedback and claims form on the Cathay Pacific website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Cathay Pacific Reviews and Ratings

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