Cathay Pacific Reviews and Ratings

Check 33,960 verified passenger reviews to find out if Cathay Pacific is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive cabin crew
Comfortable seating
Extensive route network

Cons

Issuing refunds
Frequent delays
Declining in-flight quality

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Cathay Pacific Ratings

All-time Rating & Reviews

Average Star Rating

3.83

Total Reviews count

33960

Review Sites Distribution

AirAdvisor

3.83

33960 (100%)

TripAdvisor

17414 (51.3%)

Google

3.8

10340 (30.5%)

Airline Quality

3.5

1526 (4.5%)

Kayak

3.8

1140 (3.4%)

Tiket2

1000 (2.9%)

TrustPilot

1.6

627 (1.8%)

FlightReport

4.2

578 (1.7%)

Productreview

266 (0.8%)

Airlines-Inform

237 (0.7%)

Yelp

3.2

227 (0.7%)

Flight Radar

4.45

175 (0.5%)

Consumer Affairs

173 (0.5%)

Airline Ratings

3.4

170 (0.5%)

PissedConsumer

43 (0.1%)

eSky

4.2

27 (0.1%)

Hellopeter

3 (0%)

SkyTrax Ratings

(%)

How does Cathay Pacific compare?

Compare Cathay Pacific with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

3.83

33960

4/5 overall

3/5

2/5

3/5

2/5

3/5

2/5

0

0/5 overall

0/5

3 ways to claim compensation from Cathay Pacific

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Cathay Pacific by following the steps below
1. Fill in the feedback and claims form on the Cathay Pacific website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

Cathay Pacific Reviews and Ratings

Pros

Cons

Pros

Cons