24157 passengers’ reviews
Cathay Pacific Airways Limited, Hong Kong office: 9F, Central Tower, 8 Scenic Road, Lantau, Hong Kong SAR, China
+852 2747 2747 WhatsApp chat +44 20 7660 8992 UK 1 (833) 933-2244 US Leave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
3.85Total Reviews count
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1000 (4.1%)
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SkyTrax Ratings
(%)
24157 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Attentive cabin crewComfortable seatingExtensive route network
Issuing refundsFrequent delaysDeclining in-flight qualityPassenger reviews seem to frequently mention that the overall service quality has declined in recent years, especially the in-flight meals and amenities. Still the airline is highly regarded for its comfort, and travellers praise the professional and attentive cabin crew. Negative reviews centre mainly on problems with delays, cancellations, and getting refunds. Customer service has been described as hard to reach and unhelpful, but if you’re looking for an airline with extensive routes, you can’t go wrong with Cathay Pacific.
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