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RATED 4.5/5 AFTER 28,746 REVIEWS
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Cathay Pacific Reviews and Ratings

Check 29,240 verified passenger reviews to find out if Cathay Pacific is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Attentive cabin crew
Comfortable seating
Extensive route network

Cons

Issuing refunds
Frequent delays
Declining in-flight quality

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Cathay Pacific reviews

3.99

Terrible
(9)
Poor
(5)
Average
(1)
Very Good
(0)
Excellent
(0)

Lazarios M

Verified | Jun 2, 2026

Barcelona-Cicia
Economy

It was the week when I was supposed...

It was the week when I was supposed to fly out to Fiji when they closed their borders and also their airline. No refund provided.

Barcelona-Cicia
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

Check your claim here.

Sole P

Verified | Jun 2, 2026

Madrid-Bangkok
Economy

I was originally booked to travel M...

I was originally booked to travel Madrid to Bangkok with connection in Hong Kong (all on same booking with Cathay Pacific) on 29 October departing Madrid at 11.25AM and connecting in Hong Kong to arrive in Bangkok on 30 October at 10.40AM. On the night of 28 October while I was in Madrid, I have received an SMS and emails saying that the flight has been delayed more than 9 hours with no reason given. The message didn’t provide me with details on my connection to Bangkok yet. This was followed an hour later by an e-mail saying that I would be arriving in Bangkok on different airlines at 20.40PM instead of 10.40AM which rendered me to be back home 10 hours than my plan. There was no compensation or care provided and I was left stranded in Madrid more than 9 hours extra than and also arrived in Bangkok 10 hours later than I planned. I originally had intended to go to work after I arrive but with this delay, I was forced to use 0.5 day of my annual leave to abide by my office’s regulation.

Madrid-Bangkok
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight delay.

See if you can claim now.

Hass P

Verified | Jun 2, 2026

Sydney-Hong Kong
Economy

Bad weather in Hong Kng, was inform...

Bad weather in Hong Kng, was informed less than 24 hours of the cancellation. No refund or alternative flight was offered. had to cancel the trip.

Sydney-Hong Kong
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Nicholas F

Verified | Jan 21, 2026

First

hiring to much black people and chi...

hiring to much black people and chinese from mainland please take this in mind cathay pacific is a hong kong airline we need more hongkonger not chinese fuck chinese i hate people from mainland and indians in cathay they so rude to me they said piss off to the other passenger was awful at serving also the names were amanada ,karen,kami

Overall

THE WORKERS

First

Comments

JAVAR P: Thanks for your review. It provided helpful information. I will definitely choose this airline because of your input.

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

Want to see if you’re eligible?

Verified | Oct 1, 2025

Bangkok-Vancouver
Economy

Warning: Avoid Flying with Cathay...

Warning: Avoid Flying with Cathay Pacific This airline served me moldy, expired food. When I complained, they dismissed it, saying their caterer followed “stringent hygiene standards,” essentially implying the customer was lying. I ended up traveling with stomach pain and no food for 20 hours. Inflight Experience Case #04610518

Bangkok-Vancouver
Economy

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Cathay Pacific Ratings

All-time Rating & Reviews

Average Star Rating

3.99

Total Reviews count

29240

Review Sites Distribution

AirAdvisor
3.99
29240 (100%)
TripAdvisor
4
17673 (60.5%)
Flight Radar
4.45
5900 (20.2%)
Google
4.7
1511 (5.2%)

Kayak
3.8
1486 (5.1%)
TrustPilot
1.5
835 (2.9%)
FlightReport
4.2
606 (2.1%)
Productreview
1.9
283 (1%)
Airlines-Inform
4.07
249 (0.9%)
Yelp
3.1
221 (0.8%)
Consumer Affairs
1
178 (0.6%)
Airline Ratings
3.4
170 (0.6%)
PissedConsumer
2
43 (0.1%)
eSky
4.2
27 (0.1%)
Hellopeter
2
4 (0%)
Tiket2
4
(%)
SkyTrax Ratings
5
(%)

Join the conversation! What do you think of Cathay Pacific

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Compare Cathay Pacific with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.99

29240

4/5 overall

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Cathay Pacific by following the steps below
1. Fill in the feedback and claims form on the Cathay Pacific website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Cathay Pacific Reviews and Ratings

Pros

Cons

Pros

Cons