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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air Canada reviews

3.09

Terrible
(58)
Poor
(16)
Average
(10)
Very Good
(6)
Excellent
(7)

Phil C

Verified | Sep 27, 2026

Vancouver-London
Economy

We have used Air Canada extensively...

We have used Air Canada extensively for our month long trip to Canada. The airport experience in the main is okay and the app, while clunky, is functional. However the in flight experience is pretty rough. You get your meal tossed at you and if that particular trolley has run out of a choice, tough, they won't bother to try another - too much trouble. He to add insult to injury, the algorithm placed us 25 rows apart for the flight back to Heathrow from Vancouver - 9 hrs. It's as if Air Canada is programmed and trained to be unpleasant.

Overall

Poor onboard experience
Bag drop

Vancouver-London
Economy

Comments

Passenger rights expert: That Baggage problem might not be a total loss — you could still claim up to €1,920 in compensation.

Check here.

T M

Verified | Sep 27, 2026

Toronto-Dublin
Economy

Gay couple on our honeymoon.

Gay couple on our honeymoon. Due to some kind of error we were not able to pay for seats together on the long-haul flight. We are both extraordinarily anxious about flying and so always pay the additional fee to sit together. Our boarding passes simply said seat numbers assigned at gate. We were assured it would be likely our seats would be together as the booking was together. We arrived very early, and at the gate asked the gentleman could we be assigned seats together and that we were willing to pay. He again said he couldn't do anything and we'd likely be automatically assigned together. Close to boarding our seats were assigned, we were seated at opposite ends of the plane. Sadly, when others approached the desks, the male and female gate operators were able to change their seats to sit together. My partner cried boarding the plane due to sheer fear and was met with a strange 'have a great flight'. Felt extremely let down by Air Canada on this occasion, despite have had numerous other positive experiences with them. Will likely avoid this airline in future.

Overall

Poor service at gate/ unfair treatment
nada

Toronto-Dublin
Economy

Comments

Passenger rights expert: Good news: if you experienced Denied boarding, you may be entitled to up to €600 in compensation.

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Valda G

Verified | Sep 26, 2026

Vancouver-London
Economy

Flight cancellation

Awaiting response following cancelled flight, and rearranged flights causing 25 hours delay, and two long waits in airports

Vancouver-London
Economy

L?Szl? Arnold H

Verified | Sep 21, 2026

Toronto-Budapest
Economy
Claim escalated to airline

Flight delay

I have no questions, I need my original languages. Thank you very much for your Time and understand! Regards, Laszlo Arnold Hollo

Toronto-Budapest
Economy
Claim escalated to airline

Maria F

Verified | Sep 18, 2026

Halifax-Lisbon
Economy

Flight delay

Have always travelled with AC but the last few trips have had problems with major delays. Last trip to Florida we spent the night in the airport, no hotels available as flight was eventually cancelled.

Halifax-Lisbon
Economy

Fatima V

Verified | Sep 16, 2026

Montreal-Lisbon
Business

Air Canada poor service provided

Air Canada service fell short of acceptable; the aircraft for my flight on 14/9/2026 from Montreal to Lisbon, AC812, was changed due to a technical problem. I paid for an executive fare, and the new aircraft did not have that class, only one designated as Premium Eco Privilege. The aircraft looked very old, with heavily worn leather seats and poor cleaning. I felt little concern for the passengers, especially those in the executive class.

Montreal-Lisbon
Business

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Anonymous member

Verified | Sep 4, 2026

Fort Mcmurray-Moncton
Business

Horrible refund policy for customers

Just got off the phone with customer service. I guess i just lost $900 for a first class ticket than i change to an economy then cancelled. Got the extra money i paid. But did not even get a credit for the $900. Horrible policy. I will fly with westjet from now on

Overall

Bad refund policy
Nothing positive

Fort Mcmurray-Moncton
Business

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Pablo P

Verified | Sep 4, 2026

Toronto-Boston
Economy

Toronto flight cancelled but AC wou...

Toronto flight cancelled but AC wouldn't refund baggage charge. United charged me again for bag. Also I had to wait 13 hours for new flight. As a senior this was very stressful.

Toronto-Boston
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight cancellation? You could be due up to €600.

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Solomon H

Verified | Sep 4, 2026

Montreal-Madrid
Economy

The documents I provided are the in...

The documents I provided are the initial flight plan, and then the boarding passes from what it was changed to after we were rebooked due to a delay with Air Canada from Denver to Montreal. The original flight we booked from Montreal to Madrid left early and did not even try to wait till departure time for us. Because of these route changes, we arrived 8 hours later and did not have luggage for 6 days due to airline transfer to Iberia for the last leg. We lost $105 on train tickets that had to be rebooked and were non refundable. It significantly added to our travel time. They only gave us a $15 voucher for food in Montreal (which went unused due to restrictions).

Montreal-Madrid
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight delay.

Start your check here.

Damien G

Verified | Sep 4, 2026

Boston-Seoul
Economy

My first flight was delayed, so I m...

My first flight was delayed, so I missed my connecting flight. I originally had a flight from Boston to Seoul with a connection in Toronto. Because the first flight had maintenance, we arrived two hours late, causing me to miss my flight. They then changed me to another flight with a layover in LA. Now, instead of traveling 15 hours, I had to wait six hours at the airport, take a 5.5-hour flight to LA, and then another 13.5-hour flight to Seoul. So I arrived 12 hours later than scheduled. To make matters worse, I was told my luggage would arrive with me, but when I went to retrieve it, they said it would arrive later that day or the next day to the hotel. I finally received my luggage at midnight—about 18 hours later.

Boston-Seoul
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight delay, you may be owed up to €600 in compensation.

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Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

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Air Canada Reviews and Ratings

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Pros

Cons