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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

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Air Canada reviews

3.09

Terrible
(58)
Poor
(16)
Average
(10)
Very Good
(6)
Excellent
(7)

Gheorghe D

Verified | Apr 27, 2026

Lisbon-Montreal
Economy

Flight delay

delay sent by SMS, but not shows on Airport time schedule, and this confused many passengers include us. no comunication

Lisbon-Montreal
Economy

Reed S

Verified | Apr 5, 2026

Copenhagen-Chicago
Economy

Denied boarding

The flight attendant would not let me rebook my flight even though it was delayed 3:30 hours, and it led me to missing my first day of work and punishment from my employer. Instead she berated me for voicing my displeasure and I had to rebook with a different agent, leading me to miss my flight. I did not violate any policies so this is completely unacceptable service that I paid a large sum of money for.

Copenhagen-Chicago
Economy

Anonymous member

Verified | Apr 1, 2026

Nanaimo-Vancouver
Economy

Terrible customer service

Unable to check in on line due to system not available. When arriving at AirPort no body in sight to help us by the time someone showed up it was 50 min before flight he then said we could not board flight he gave us another flight for 10 am Stand By. We went through security to sit in waiting room the plane had not started to board yet there was tons of time. I explained to the ticket agent that it was very important we get on flight as it was my grandsons surgery and they had not even boarded anyone yet. He told me not possible and He would cancel my next flight if I did not sit down he also said that my ticket was the cheapest ticket So I shouldn’t complain Is this really how you treat all your customers This was a local flight from Nanaimo to Vancouver.

Overall

Poor customer service in Nanaimo terminal from the ticket agent / manager
None

Nanaimo-Vancouver
Economy

Comments

Passenger rights expert: That Denied boarding might not be a total loss — you could still claim up to €600 in compensation.

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Manik M

Verified | Mar 17, 2026

Delhi-Deer Lake
Economy

Flight delay

Very good service. They are really helpful in the tough times. Good communication sources if any changes they make. Thank you

Delhi-Deer Lake
Economy

Gwendolynn G

Verified | Mar 15, 2026

Dublin-Nashville
Business

Whirlwind Journey with a Broken Leg from Dublin to Nashville

Incredible service in Dublin airport and on the transatlantic flight to Toronto. Terrible communication and scheduling from Air Canada HQ when our flight was cancelled. But again great service flying between Toronto and Nashville. n I recently broke my leg while on a vacation while in Ireland. My insurance company flew me home on Air Canada from Dublin (DUB) connecting through Toronto (YZZ) with a final destination in Nashville (BNA). My mother and I began in Dublin, where David Doyle of the Air Canada team took amazing care of us. I was very stressed due to being in a wheel chair due to a broken femur, but David sorted us out and made sure we got the best service from check in to gate. David is the single best Air Canada employee at the Dublin airport. He came and checked on us multiple times as we waited for our gate, and followed up with an email making sure we got home safey. The transatlantic aircraft from Dublin to Toronto was staffed with the kindest and most professional stewards/stewardesses in business class. They had a internal meeting on how to best accommodate me, as I had to get up and walk with my crutches multiple times an hour. The stewardesses made my flight a seemless and stress-free experience. Several nuturing women who made sure I was cared for with the greatest compassion 10/10 staff on flight AC801 on March 13, 2026. They deserve a raise. We landed in Toronto (YZZ) with a long layover, which only increased in time due to bad weather to ultimately end up cancelled due to last minute "technological issues". It was 23:00 when we were told our flight was cancelled after waiting 8+ hours. My mother and I left and got a hotel, despite Air Canda's promise to provide accomindations for their sudden aircraft problems. But we did not recieve a voucher for our provided hotel until 3 am, at which point we were already asleep in our purchased hotel. Useless in that sense. Our final leg from Toronto to Nashville was redeeming. The gentleman at the Super Elite check in counter at Toronto (maybe his name was Daniel) was very helpful. Quickly checking us in, and sorting out my wheel chair. Getting onto the plane was a breeze, once we finally got a flight to Nashville. And the steward in the first class section was extremely accommodating -- providing an icepack for my broken leg when it became sore during the journey. He was an excellent steward on flight AC2441 on March 14, 2026. Overall a postive expierence, despite bad weather and poor communication.

Overall

Bad customer service from Air Canada HQ when flight was cancelled
On the ground staff at Dublin, and on aircraft on both legs of the trip were incredible.

Dublin-Nashville
Business

Comments

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Iv K

Verified | Mar 4, 2026

Toronto-Vancouver
Economy

F lying F uture S ucks Air Canada&...

F lying F uture S ucks Air Canada & their YYZ GREEDY SELF SERVING STUPID ROUTES NO THOUGHT for CUSTOMERS DON'T TAKE the CORRECT SIZE CARRY-ON BAG on Air Canada! CHECK'M anyway SHE SAYS CONTEMPTUOUSLY Higher PAY for Airline Check In Counter Woman WHY this one gets pissed off because AC overbooked passengers WE DIDN'T Her Tone was SHARP, IGNORANT & UNKIND about OUR CORRECT SIZED BAGS WHY We just showed up to board ( AC103 YYZ-YVR Feb14 ), not a sound from us. Y because Air Canada overbooked the flight then announcements ask for volunteers to check bags not enough volunteers too many announcements got to her BIG JOB HUH DON'T OVERBOOK SEATS it is against Airline regulations & unsafe I noticed MANY OVER-SIZE BAGS allowed on before our boarding call W hy T hat F avoritism HER tone was HARSH & unfriendly instructing my wife not to push the bag into the SIZER & instructing her assistant to tag my wife's carry-on & SHARPLY TAKE THAT ONE TOO ( my CORRECT SIZE BAG ). Why Does AIR now have a COST Who made up that STUPID RULE What is going through her head GUESS Our bags FIT INTO the overhead storage (pretty much same size as your BAG SIZER) in a De Havilland DASH 8 told you she had an UGLY Attitude. It is NOT UNREASONABLE NOR NON-COMPLIANT for a BAG/CARRY-ON to have AIR IN IT LOTS of luggage space AFTER BOARDING, stewardesses now allowing under seat bags put up into overhead. Both our SAME Carry-On Bags have travelled on Transat WestJet Delta Air Alaska Air Lufthansa Air Canada Sunwing EACH SEVERAL TIMES ALWAYS COMPLIANT NEVER CHECKED. ONLY ONE other exception, again a Woman Hissy Fit Air Canada Check-In counter. We had a connecting Flight & were forced to go out & back in through security to catch flight. This does not represent smooth travel. On that same CODE SHARE flight with Lufthansa, I had to remind a woman supervisor about CODE SHARE BAGGAGE RULES, she allowed my bag on. HAD the Smoking Gun Rules Screenshot READY, did not have to produce it, she was more reasonable because she knew I knew. I need my larger bag because my BLANKET-TOWEL & NECK REST are in it & my under seat Bag is too full to fit them. YOU DON'T OFFER BLANKETS & PILLOWS also don't want to LOSE my clothes I'M ATTACHED to WHAT I HAVE Travelers already are MADE to WAIT for TOO MANY HOLD-UPs other than TRUTHFUL REAL NECESSARY ONEs Airlines want you to show up without clothes pack your patience DON'T PACK AIR in your Carry-On wait after taxiing a km on tarmac to takeoff because plane overloaded wait we need to bring a vehicle to OFF LOAD some passengers ( employees of Air Canada in this case ) ( should have occurred prior to aircraft moving ), luggage loading delays far too often, wait toilet not cleaned, pilot forgot to book spot another plane there now WAIT etc already WAITING for NUMEROUS maybe/maybe not OK delays. I do not want to CHASE MY LOST LUGGAGE around or complain to CTA Complaints FAR TO BACK-LOGGED. Who also NEED to WAKE UP & WORK, rather than creating ANOTHER CANADIAN made DELIBERATE CUE SYNDROME to get lawful results for mistreated Air Travelers. WE NEED MORE COMPETITION IN THE SKIES of CANADA & WestJet Air Canada END SELF SERVING BOTTLE NECK ROUTES THROUGH the WORST Airport in Canada, YYZ Toronto Pearson International Airport . NOTE actually to my travelling experience WORSE THAN over 3 dozen other Airports World Wide Clearly YYZ has trouble handling the volume, not helpful with it's conflicting UNCLEAR SIGNAGE & some very deliberately unfriendly people with ugly attitudes nearly GUARANTEED TO ENCOUNTER. 4 GREAT NOMINEES for COMPETITION Air Lines ARE Quantas Air New Zealand Singapore Airlines Cathay Pacific. I have flown on ALL 4, THEY ARE DEFINATELY AMONG THE BEST ABSOLUTE BEST FOR ME Air Canada, your share holders should WAIT, they need to realize IF THEY DIDN'T HAVE CUSTOMERS they WOULDN'T HAVE SHARES In a conversation with an Aircraft Maintenance Engineer ( 2+ Decades Employment with Air Canada ), I was informed about WHO OWNS Air Canada you might be surprised I WAS Could possibly be a game changer/flight changer for your travel provider choice Air Canada WestJet CTA is it REALLY REALLY TOO MUCH to MAKE Air Travel MORE ENJOYABLE RATHER than a COMBAT ZONE? You DEMAND TOP DOLLAR but Air Travel BECOMES WORSE

Overall

VERY POOR CUSTOMER CARE

Toronto-Vancouver
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €1,920 compensation for Baggage problem.

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Claire E

Verified | Mar 1, 2026

Vancouver-London
Economy

Flight delay

Extreme flight delay of 3.5 hours on Xmas Day. They refused to provide a detailed reason, first saying it was maintenance then saying it was a safety issue. They refused to pay any compensation.

Vancouver-London
Economy

Michael S

Verified | Feb 26, 2026

Cancun-Toronto
Economy

Flight cancellation

5 hours to arrange transport to hotel 5 minutes away, refused to offer food vouchers, refused to indicate which hotel, hotel was horrible, meals were inedible

Cancun-Toronto
Economy

Anonymous member

Verified | Feb 22, 2026

Business

No refund for the seat selection when they cancelled my ticket.

When there was a flight attendant strike, they cancelled my ticket and refunded the base fare but not the upgrades such as seat selection and luggage etc. that I had paid for. Many emails and I have received no response.

Business

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight cancellation.

Check your eligibility here.

Bryan T

Verified | Feb 20, 2026

Bogota-Winnipeg
Economy
Successful claim

Flight cancellation

Once we boarded the flight we were waiting for it to be done fueling up and the fuel attendant walked away from the plane and it spilled fuel all over underneath us. Then the flight attendant told us to evacuate the plane and it took a very long time in the meanwhile the flight attendant in the rear of the plane started to panic and was screaming at everybody which started to cause chaos. Then once we all finally got off the plane and went back into the boarding terminal we were waiting around for a very long time with no information given. Once they finally canceled the flight I left the airport as I didn't have any other baggage except for what I was carrying and was preparing to book a hotel and get a cab when another passenger passed by me and asked me if I was taking advantage of the free hotel room and transportation. There was nothing mentioned at the terminal at the boarding desk while we were waiting and if there was it was not made clear to anybody. I was told by other passengers that it was broadcasted at the carousels where they were waiting to get their luggage which I wasn't there so wouldn't have heard this information. It was absolutely stressful it was negligence and it could have caused a catastrophe. I hope the compensation is going to be made up for all of the scare and if not I will be presenting video and photos that I took well the incident was going on and of the fuel spill on the ground with the fire department on site and I will share them with the media or upper level Air Canada brass.

Bogota-Winnipeg
Economy
Successful claim

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Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

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Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

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Air Canada Reviews and Ratings

Pros

Cons

Pros

Cons

Air Canada reviews

Flight delay

Comments

Denied boarding

Comments

Terrible customer service

Comments

Flight delay

Comments

Whirlwind Journey with a Broken Leg from Dublin to Nashville

Comments

F lying F uture S ucks Air Canada&...

Comments

Flight delay

Comments

Flight cancellation

Comments

No refund for the seat selection when they cancelled my ticket.

Comments

Flight cancellation

Comments

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Air Canada Ratings

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Air Canada Reviews and Ratings

Pros

Cons

Pros

Cons

Flight delay

Comments

Denied boarding

Comments

Terrible customer service

Comments

Flight delay

Comments

Whirlwind Journey with a Broken Leg from Dublin to Nashville

Comments

F lying F uture S ucks Air Canada&...

Comments

Flight delay

Comments

Flight cancellation

Comments

No refund for the seat selection when they cancelled my ticket.

Comments

Flight cancellation

Comments

Air Canada Ratings

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