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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

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17% of reviewers learnt about & won compensation with AirAdvisor’s help

Air Canada reviews

3.09

Terrible
(58)
Poor
(16)
Average
(10)
Very Good
(6)
Excellent
(7)

Darryl S

Verified | Feb 12, 2026

San Francisco-Vancouver
Economy

Flight cancellation

Delayed my flight by two days at Christmas for mechanical flaws ruined my holiday season then ripped me off blind by offering me zero compensation and turning down my request giving no valid reason. Horrible people horrible company

San Francisco-Vancouver
Economy

Randy W

Verified | Feb 10, 2026

Bridgetown-Toronto
Economy

Flight delay

All good, claim is submitted, our flight was delayed over 3 hours with no weather problems. Airbnb was to be checked out, therefore had no where to go.

Bridgetown-Toronto
Economy

Leslie M

Verified | Feb 10, 2026

Cancun-London
Economy

Flight delay

Our experience with air Canada has been great so far, however our most recent flight home was horrible and changed often and even delayed with mechanical issues. Air Canada put us up in the Marriott (which was lovely but very late in the morning) it therefore bumped our connecting flight which gave us a 12 hour layover.

Cancun-London
Economy

Glenn M

Verified | Feb 2, 2026

Toronto-Sydney
Premium economy

NEVER EVER AGAIN. Fly any alternate!

They are a disgrace. I had a weather delay returning to Australia on the Toronto to Vancouver leg (not their fault). 5 hours. We were then told we would be booked onto the next flight 3 hours later. Instead they booked us on a flight to Auckland 2 days later! (*Not Sydney and not the next flight). Standing for an hour at the help desk at 1AM they then inexplicably closed the counter with 30 plus displaced people who had no help. Hours later we get onto the next flight with a downgrade (8 hour delay overall) and 2 weeks later still trying to get the fare difference refunded. On the phone for hours at a time and no response. A Disgrace. Zero communication from anyone the entire time.

Overall

Zero communication and no refund for downgrade
no positives

Toronto-Sydney
Premium economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

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Charles S

Verified | Jan 20, 2026

Sydney-Toronto
Economy

Flight delay

Unfortunately my experience with Air Canada has been one of regular disappointments, multiple and lengthy delays, cancelled flights and generally a sense of unreliability in services. Peter Sammet

Sydney-Toronto
Economy

Farah B

Verified | Jan 14, 2026

Toronto-Dublin
Economy

Flight delay

Worse than Ryanair - delayed flight by more than three hours. I took four flights within a week and three were severely delayed.

Toronto-Dublin
Economy

Anonymous member

Verified | Jan 7, 2026

Monterrey-Toronto
Economy

Nightmare Experience with Air Canada, Redeemed by United Airlines

What started as a routine flight turned into a nightmare on January 5, 2026, for our 9:15 a.m. Monterrey–Toronto flight with Air Canada. Our dogs were confirmed to be traveling on that specific flight. At the airport, we were told that another family traveling with four dogs had taken the available in-cabin pet spaces, leaving no room for our dogs—despite our prior confirmation. Air Canada offered no real solution other than rebooking us on a Thursday flight, which was completely unacceptable, as we were not willing or able to stay several extra days. With no meaningful support from Air Canada, we were forced to find an alternative and ended up flying through the U.S. with United Airlines. To make matters worse, Air Canada refused to recognize one of my dogs as a service dog and the other as an emotional support dog, despite their roles and my medical condition. I was charged the pet-in-cabin fee with no flexibility or empathy shown. Additionally, our Air Canada ticket included a carry-on and one documented (checked) suitcase per person, which we had already paid for. None of this transferred to United Airlines, and we were required to pay baggage fees again, essentially paying twice for luggage due to Air Canada’s failure to resolve or properly transfer our booking. My daughter and I ended up travelling on a different flight from my husband and son. Which was very stressful. The contrast with United Airlines was astonishing. United did not demand excessive documentation. They simply asked about the service dog’s duties. Once I explained that I have suffered four strokes, there were no further questions. When I mentioned my second dog was for emotional support, both dogs were added to our flight free of charge. I cannot say enough good things about the incredible woman at the United Airlines front desk at Monterrey Airport. She went above and beyond, treated us with dignity and compassion, and delivered the best customer service experience we’ve ever had. She turned an extremely stressful situation into a manageable—and even reassuring—one. Air Canada’s handling of this situation was disappointing, inflexible, and lacking empathy. United Airlines, on the other hand, demonstrated professionalism, understanding, and genuine care for passengers with medical needs. Hats off to United Airlines—and especially to that amazing agent in Monterrey.

Overall

Poor service at airport
none

Monterrey-Toronto
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Denied boarding.

See if you qualify today.

Bonnie L

Verified | Jan 6, 2026

Ottawa-Lisbon
Economy

Flight cancellation

What can I say…wow. Delays or cancellation of every flight going to and coming from Lisbon Portugal. 1.5 days delayed going there and 3 or more hours coming home. Seriously Air Canada, you can do better.

Ottawa-Lisbon
Economy

Ismail F

Verified | Jan 2, 2026

Chicago-Saskatoon
Economy

Flight delay

I love them, the staff are nice and kind. They are efficient with good customer relationship. But there was a delay the last time I flew them and would like them to compensate me.

Chicago-Saskatoon
Economy

Joseph Denis L

Verified | Dec 19, 2025

Toronto-Moncton
Economy

Flight delay

Staying in the airplane for 3 1/2 hours and then to go back in the terminal for another 2 hours before departure is not acceptable.

Toronto-Moncton
Economy

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Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Canada by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Air Canada Reviews and Ratings

Pros

Cons

Pros

Cons

Air Canada reviews

Flight cancellation

Comments

Flight delay

Comments

Flight delay

Comments

NEVER EVER AGAIN. Fly any alternate!

Comments

Flight delay

Comments

Flight delay

Comments

Nightmare Experience with Air Canada, Redeemed by United Airlines

Comments

Flight cancellation

Comments

Flight delay

Comments

Flight delay

Comments

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Air Canada Ratings

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Air Canada Reviews and Ratings

Pros

Cons

Pros

Cons

Flight cancellation

Comments

Flight delay

Comments

Flight delay

Comments

NEVER EVER AGAIN. Fly any alternate!

Comments

Flight delay

Comments

Flight delay

Comments

Nightmare Experience with Air Canada, Redeemed by United Airlines

Comments

Flight cancellation

Comments

Flight delay

Comments

Flight delay

Comments

Air Canada Ratings

Join the conversation! What do you think of Air Canada

How does Air Canada compare?

Compare Air Canada with:

3 ways to claim compensation from Air Canada

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