Jacklyn W
Verified | Sep 11, 2025
- Boise-Venice
- Economy
Flight cancellation
- Boise-Venice
- Economy
Comments
Max 120 characters (0)
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RATED 4.5/5 AFTER 28,876 REVIEWS
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Air Canada Reviews and Ratings
Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.
Pros
Friendly, attentive staff - Cabin comfort
- Proactive handling of problems
- Good in-flight entertainment
Cons
Frequent delays, cancellations - Poor customer service
- Inconsistent premium service quality
- Baggage handling problems
17% of reviewers learnt about & won compensation with AirAdvisor’s help
Pros
- Friendly, attentive staff
- Cabin comfort
- Proactive handling of problems
- Good in-flight entertainment
Cons
- Frequent delays, cancellations
- Poor customer service
- Inconsistent premium service quality
- Baggage handling problems
Air Canada reviews
3.09
Terrible
(58)Poor
(16)Average
(10)Very Good
(6)Excellent
(7)
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Silvia M
Verified | Sep 6, 2025
- Toronto-Barcelona
- Economy
- Claim escalated to airline
Flight cancellation
- Toronto-Barcelona
- Economy
- Claim escalated to airline
Comments
Max 120 characters (0)
Gerard Francis S
Verified | Sep 1, 2025
- Toronto-Calgary
- Economy
Flight delay
- Toronto-Calgary
- Economy
Comments
Max 120 characters (0)
Hassane E
Verified | Aug 31, 2025
- Denver-Casablanca
- Economy
Denied boarding
- Denver-Casablanca
- Economy
Comments
Max 120 characters (0)
Claudine K
Verified | Aug 28, 2025
- Montreal-Copenhagen
- Economy
Flight cancellation
- Montreal-Copenhagen
- Economy
Comments
Max 120 characters (0)
Alan M
Verified | Aug 27, 2025
- London-Toronto
- Economy
- Claim escalated to airline
Flight cancellation
- London-Toronto
- Economy
- Claim escalated to airline
Comments
Max 120 characters (0)
Kenneth G
Verified | Aug 26, 2025
- Vancouver-Dublin
- Economy
Flight cancellation
- Vancouver-Dublin
- Economy
Comments
Max 120 characters (0)
Oksana K
Verified | Aug 20, 2025
- Dublin-Winnipeg
- Economy
Flight cancellation
- Dublin-Winnipeg
- Economy
Comments
Max 120 characters (0)
Michael S
Verified | Aug 19, 2025
- Ottawa-Vancouver
- Economy
Flight cancellation
- Ottawa-Vancouver
- Economy
Comments
Max 120 characters (0)
Julien D
Verified | Aug 19, 2025
- Cancun-Brussels
- Economy
Flight cancellation
- Cancun-Brussels
- Economy
Comments
Max 120 characters (0)
AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).
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Air Canada Ratings
All-time Rating & Reviews
Air Canada customer review scores from various review websites. Average Star RatingAir Canada customer review scores from various review websites.
Average Star Rating
3.09
Total number of reviews for Air Canada Total Reviews countTotal number of reviews for Air Canada
Total Reviews count
59466 Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale
Review Sites Distribution
AirAdvisor
3.0959466 (100%)
TripAdvisor
333458 (56.4%)
Kayak
3.5510000 (16.9%)
Flight Radar
46065 (10.2%)
Glassdoor
3.33400 (5.7%)
TrustPilot
1.31541 (2.6%)
ConsumerAffairs
1.51140 (1.9%)
Yelp
1.51008 (1.7%)
Google
2.6810 (1.4%)
FlightReport
3.8431 (0.7%)
Airline Ratings
2.34315 (0.5%)
PissedConsumer
1.8284 (0.5%)
eSky.eu
3.9252 (0.4%)
Productreview
1.4211 (0.4%)
SiteJabber
1.786 (0.1%)
Influenster
3.586 (0.1%)
Airlines-Inform
3.48 (0%)
SkyTrax Ratings
4(%)
Join the conversation! What do you think of Air Canada
How does Air Canada compare?
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Star ratings breakdown
- Ease of compensation and refunds
- In-flight entertainment (WiFi, TV, movies)
- Baggage policy & handling
- Cleanliness
- Customer service
- Check-in and boarding
- Value for money
- Food and beverage
- Legroom & seat comfort
- Ticket change & cancellation flexibility
3.09
59466
3/5 overall
- 2/5
- 2/5
- 3/5
- 3/5
- 2/5
- 3/5
- 2/5
- 2/5
- 3/5
- 1/5
3 ways to claim compensation from Air Canada
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Option 2 - Check how much you are owed right now with our instant compensation checker.
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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Canada by following the steps below
- Fill in the feedback and claims form on the Air Canada website. (30 minutes with all the right documentation).
- Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
- If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
- Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
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