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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

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Air Canada reviews

3.09

Terrible
(58)
Poor
(16)
Average
(10)
Very Good
(6)
Excellent
(7)

Kimberley K

Verified | Oct 7, 2024

Madrid-Toronto
Economy

I was refused boarding...

I was refused boarding for the outward bond flight to Toronto because of wrong visa. My outward bound ticket that was issued at Madrid airport was taken from me at Brussels airport because I did have the correct visa to enter into Canada. There was not mention of my return ticket being made invalid. I was only made aware that the return ticket had been cancelled when I went to Taronto to return to Madrid. This caused me extreme embarrassment and distress. It put my in a position whereby I had to ask a friend to pay for my return flight. I wish for a refund to enable me to reimburse my friend.

Madrid-Toronto
Economy

Gatby O

Verified | Oct 7, 2024

Vancouver-Saskatoon
Economy

Our flight at 19:25 was...

Our flight at 19:25 was cancelled 20 minutes before we were to board at 18:55. We got another flight scheduled for the next day. They said the reason they cancelled was that there was no gate for the airplane to board. The gate location changed three times while we were waiting to board. It took two hours to get our luggage back and another hour to get a shuttle to the hotel. We got to the hotel at 22:00 pm which was over 3.5 hours from when our flight was cancelled. I have tried to contact Air Canada but cannot get through to anyone to help me. I also tried to file on their website but it would not let me click on the flight that was cancelled. All that was listed was the flight we took the next day. We did get a hotel and food voucher. We missed a visit with my friend who was seriously ill in the hospital that was scheduled for Sunday. The next day, Air Canada changed their reason that they cancelled. They said it was because they didn't have a crew for our Saturday flight.

Vancouver-Saskatoon
Economy

Ashton M

Verified | Oct 7, 2024

Toronto-Beirut
Economy

Our flight was delayed...

Our flight was delayed 3 times due to repain of the plane. We where suppose to leave at 19:30 and we finally took off at 12:45 by the time the boarding was completed.

Toronto-Beirut
Economy

Charlotte S

Verified | Sep 27, 2024

Vancouver-Charlottetown
Economy

Flight was canceled...

Flight was canceled, leaving me to overnight in Vancouver and arriving home the next day. It was canceled only a couple hours before the scheduled departure. Apparently due to mechanical issues with the plane.

Vancouver-Charlottetown
Economy

Emma T

Verified | Sep 27, 2024

Geneva-Montreal
Economy

Flight was to leave...

Flight was to leave at 6pm. Delay bit if at to 830pm, another delay to 925pm. At this point I asked Air Canada if we could get rebooked and get a hotel as we’re probably not leaving until the morning. I was told the flight isn’t canceled and they couldn’t offer anything yet. I asked for a meal voucher and was told there were none. Flight further delayed to 10pm. Finally boarded and sat on the tarmac til 130am and was informed by the pilot that the crew could not fly because it would be over their 13 hours, I did record the announcement the pilot make. After we deplaned around 230 asked the agent if we could get a hotel voucher and was told they needed to wait for the flight officially he canceled. Around 330 we were told the flight was canceled due to air traffic issues and there would be no food vouchers or hotel vouchers and to contact air Canada to make further arrangements. We ended up flying home and arrived at 1130am, 14 hours later then what we had booked.

Geneva-Montreal
Economy

Jack E

Verified | Sep 27, 2024

Vancouver-Toronto
Economy

Our first notification of delayed...

Our first notification of delayed flight was as we arrived at airport in Vancouver for check in. Initially, delay was one hour. After boarding, passengers were advised that the pilots would be arriving soon from another flight (staffing issues). As we waited, with no quality air control and cabin increasing in heat, we were advised that there was a mechanical problem and technicians were working on right engine. We did not depart until three hours after initial booking time. Some passengers left to catch other flights. It was hot, stressful and frustrating. They attendants offered two rounds of water, no food. We arrived in Toronto after 3 am and had to wait further as issues with the luggage machines due to a broken belt and trapped luggage. We believe we are entitled to appropriate compensation from Air Canada due to this combination of errors, mismanagement and technical issues in their control.

Vancouver-Toronto
Economy

Alessia M

Verified | Sep 27, 2024

Montreal-Charleroi
Economy

We missed the connecting flight...

We missed the connecting flight from Montreal to Brussels, due to a delay of the first flight from Calgary to Montreal. We were just on time at the gate, but access to the plane was denied, as our luggage was still in the first plane. Air Canada rebooked our flight to Lyon and then to Brussrls without our permission. We landed more than 4 hours later in Brussels, I could not go to work due to this delay. I was forced to take one day of holiday at my work due to the delay.

Montreal-Charleroi
Economy

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Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

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Air Canada Reviews and Ratings

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