TAP Air Portugal Reviews and Ratings

Read 40,649 verified passenger reviews to find out if TAP Air Portugal is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Comfortable Seats
Good In-Flight Entertainment
Extensive Route Network

Cons

Poor Customer Service
Delays and Punctuality Issues
High Fees for Extras

17% of reviewers learnt about & won compensation with AirAdvisor’s help

TAP Air Portugal Ratings

All-time Rating & Reviews

Average Star Rating

2.7

Total Reviews count

40649

Review Sites Distribution

AirAdvisor

2.7

40649 (100%)

TripAdvisor

25851 (63.7%)

Google

2.07

5363 (13.2%)

TrustPilot

1.3

4043 (10%)

Kayak

3.55

2119 (5.2%)

Airline Quality

1591 (3.9%)

eSky

369 (0.9%)

FlightReport

3.65

354 (0.9%)

Airlines-Inform

3.1

230 (0.6%)

PissedConsumer

1.5

200 (0.5%)

Flight Radar

3.85

197 (0.5%)

Yelp

1.7

101 (0.2%)

Airline Ratings

2.44

83 (0.2%)

Reviews.io

1.2

9 (0%)

SiteJabber

1.3

5 (0%)

SkyTrax Ratings

(%)

How does TAP Air Portugal compare?

Compare TAP Air Portugal with:

Star ratings breakdown

Ease of compensation and refunds

In-flight entertainment (WiFi, TV, movies)

Baggage policy & handling

Cleanliness

Customer service

Check-in and boarding

Value for money

Food and beverage

Legroom & seat comfort

Ticket change & cancellation flexibility

2.7

40649

3/5 overall

3/5

2/5

3/5

2/5

3/5

2/5

0

0/5 overall

0/5

3 ways to claim compensation from TAP Air Portugal

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 2 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with TAP Air Portugal by following the steps below
1. Fill in the feedback and claims form on the TAP Air Portugal website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
Show steps to claim direct

TAP Air Portugal Reviews and Ratings

Pros

Cons

Pros

Cons