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TAP Air Portugal Reviews and Ratings

Read 42,575 verified passenger reviews to find out if TAP Air Portugal is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Comfortable Seats
Good In-Flight Entertainment
Extensive Route Network

Cons

Poor Customer Service
Delays and Punctuality Issues
High Fees for Extras

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TAP Air Portugal reviews

2.95

Terrible
(15)
Poor
(6)
Average
(5)
Very Good
(0)
Excellent
(1)

Diego B

Verified | Sep 19, 2026

Milano-Chicago
Business

TAP lies to customers! Terrible!

I purchased two business class tickets for the day and time that would work for me. Later on, TAP rescheduled the second leg flight with 15 hours layover, forcing me to stay overnight in an hotel near the Lisbon airport. After calling several times the customer service, I was assured that because TAP changed the flight schedule, it was not my fault and I would receive full refund for my overnight lodging. Unfortunately this was a complete lie because after 2 months, their claim department has rejected my case and I am left to deal with the extra expenses even if it’s not my fault. I DO NOT RECOMMEND FLYING WITH TAP, this airline is totally unreliable!

Milano-Chicago
Business

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

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Blanca F

Verified | Sep 17, 2026

Dublin-Lisbon
Economy

Tap Portugal - Horrible Airline

TAP admitted its error in writing — but we were left with thousands of euros in losses Our family trip to Portugal was completely ruined because of an error made by TAP during a flight rebooking. We changed our flights by telephone in December 2025 and paid the required change fee. What we did not know was that the TAP agent failed to correctly complete the rebooking. Less than 24 hours before our departure from Dublin, after repeatedly contacting TAP because we could not properly access our reservation, we were finally told that our booking had never been correctly confirmed and that the flight was now full. TAP subsequently acknowledged in writing that the situation resulted from an “internal operational error” during the rebooking process. By that point, we had already paid for hotels, trains, buses, tourist cards and activities for our family holiday. The financial loss was substantial. TAP has now refunded the unused airline tickets, but has refused to reimburse the other documented losses resulting from its admitted error. What I find particularly disappointing is that TAP initially asked us to provide all receipts so that these additional expenses could be assessed, but later refused to reimburse them. After months of correspondence, complaints and providing extensive documentation, we are now having to pursue the matter through other channels. I am sharing this experience so that other passengers understand what happened to us and can make their own informed decision when choosing an airline.

Dublin-Lisbon
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

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Kai Jean Marc M

Verified | Sep 12, 2026

Stockholm-Faro
Economy

Flight cancellation

Wery good Personel. Was nice to fly with them. Food was good and I flu in security. Only they didnt have contact to me in sweden and I could not go to hotel I stayed at airport all day and night to catch the plane. Thanks for some respect. Word of Gods.

Stockholm-Faro
Economy

Jenny S

Verified | Sep 8, 2026

Miami-Lisbon
Business

y 84 year old mother was traveling…...

y 84 year old mother was traveling… My 84 year old mother was traveling from Miami to Lisbon September 3rd for my son’s wedding in Porto. She was traveling with my best friend who was assisting her. My mother woke up and had to go to the bathroom during landing which she didn’t realize. They told her she was not allowed to return on TAP until she had a form completed and was reviewed that would take a minimum of 72 hours. She was literally in Portugal for 3 days total. They refused to assist her and banned her from getting on the flight Sunday, September6th. Their flight attendant and the customer service were not helpful. THis was supposed to be a beautiful experience for everyone but just became stressful trying to find other flights and accommodations because she had to stay Monday and fly out of Porto due to lack of availability of flights. We lost half of the money for the return flight and then had to book a last minute flight in Porto with extra hotel night. This is appalling and we will never use them again.

Overall

Poor customer service and wouldn’t help her return home111
None. They were rude and unhelpful.

Miami-Lisbon
Business

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

Check here.

Anonymous member

Verified | Aug 25, 2026

Economy

Diacrimination at Lisbon Airport

I flew from San Francisco to Lisbon Airport, arriving at 2:00 PM on July 5, 2026. I had a connecting flight to Barcelona at 4:35 PM. No announcements were made on the flight about where to go for connecting flights. I was wandering around the airport for almost 2 hours, checking the monitor for gate information, but it never appeared. There was no customer service desk to ask questions & no assistance employees either. I finally went into the TAP premium lounge and asked if they knew anything about the flight to Barcelona. I was told that I needed to go through another security check & passport clearance to get to the connecting flights. By the time I realized I was on the wrong side of the airport, I missed my connecting flight. I went to the TAP customer service desk, near gate 25. I was told that there was another flight leaving at 6:55 PM, but I had to purchase a new ticket from Lisbon to Barcelona for 500 euros. When I explained to her what happened, she said to me, "Well, the other 25 people that were on the SF flight made it just fine". Inappropriate & rude. She then said I could go downstairs to the TAP office and explain. Around 5:20 PM, I finally found the TAP office downstairs near the airport entrance. I took a number and waited to be helped. When my number appeared on the screen, I walked up & waited behind the partition. The woman at the desk said, "I didn't call your number; you see I'm clearly still helping someone. Maybe it was my colleagues next door." Again, so rude to speak to a customer like that. So I went & stood in front of the room with the glass door. I told the employee that they weren't opening the door for me and asked if I should come back to her. She stands up, ROLLS HER EYES & then literally shoos me away with her hand to the office next door and says in an aggressive tone, "Go next door!" I tell her again that they aren't opening the door for me, so she gets up & knocks on the glass door. They open the door for her and tell her that they have already moved on to the next numbers. The employee tells me that I have to take a new number and wait again!! A customer whose number was after me even sits down, and the employee in the office begins helping her. I told all of them that they all saw me standing there the whole time waiting to be serviced, but they all ignored me and said the only way I can be helped is by taking a new number. I was flabbergasted. I then went up to an employee who appeared at the desk (I assume she came back from a break), but she refused to assist me & said, "I don't know what you're talking about; you need to take a new number." It was completely degrading. They all skipped over me and then made me wait again behind all the other white people who came after me. Finally, I just took a new number and waited to be called again. Around 6:00 PM, my new number was called. The original employee said, "Finally! Your number has been called." So condescending, fake, and like she was rubbing the meanness in my face. She said that I was too late to get on the next flight (which I'm sure was the 6:55 PM flight) and that the next flight was 10:30 PM. I felt so frustrated and defeated. I paid another $600 USD for that flight from Lisbon to Barcelona. I knew I was being exploited, but my internet wasn't working, so I couldn't even look online to verify the price they were charging. When I finally got into Barcelona, flight fares from Lisbon to Barcelona were around $80 USD. So not only did I miss the original connecting flight & over charged for the new flight, but the treatment from those women was downright mean & degrading. I am a black woman & all of those nasty, rude workers were white Portuguese. They behaved like they did not want to assist me at all. They behaved like I was gum on the bottom of their shoe. No one should have to deal with racist employees who behave as though someone is beneath them because of the color of their skin. I filed a complaint with TAP Portugal, and the response was: "An investigation will be done regarding your complaint. We hope to see you on our next flight." I submit a complaint regarding racism, and you respond, " We hope to see you on our next flight". What an absolutely insensitive, low-budget joke of a company. I will never fly with TAP Portugal ever again & I truly mean that

Economy

Comments

Passenger rights expert: Good news: if you experienced Flight delay, you may be entitled to up to €600 in compensation.

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Donnica L

Verified | May 18, 2026

Rome-Lisbon
Economy

TAP Air Portugal Is Spirit Airlines

TAP Air Portugal is Portugal's Spirit Airlines. Not for the affordability, but because of the trash customer service. Also, because the agents will gaslight you as they rob you. I purchased a ticket and wanted to change the the time, which my ticket allows for a fee, which was no problem for me. The agent stated I knew what I was booking when I paid for it. Now how she knows what I know is beyond me. She proceeded to block all possible changes before calling me disrespectful and hanging up on me because I told her I did not like her tone after she asked me why I wanted to speak with someone else. TERRIBLE (understatement)! Just know you are signing up for torture. It appears Spirit Airlines thought the rubber would NOT meet the road at some point. TAP Air Portugal is headed for the same fate. One would think they would take heed, or not- and save us from ourselves - SHUT IT DOWN. What a scam.

Overall

Agent was rude and unwilling to help

Rome-Lisbon
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight delay.

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Michael R

Verified | Feb 9, 2026

Lisbon-London
Economy
Successful claim

Denied boarding

I was denied boarding as overbooked. I was sent on an indirect flight from Lisbon to the Azores and then a flight to London Heathrow instead of my original destination to Gatwick. Over 4 hours excess travel time and lost luggage. I received a compensation voucher to which is impossible to claim through purposely awkward website and an hour conversation on the phone proved a detour back to the complaints form. They provide no way for you to be provided for your inconvenience while they overbook in order to gain more revenue at the customers expense.

Lisbon-London
Economy
Successful claim

Donnie A

Verified | Jan 12, 2026

Economy

If time is money, hands down the mo...

If time is money, hands down the most expensive airline to fly with. Delayed every time I fly with them, had to stand in the hot bus in front of the aircraft for over an hour. Never an apology, never information on what is going on. Chaotic

Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight delay.

See if you qualify today.

Melissa M

Verified | Apr 10, 2025

Lisbon-London
Economy

First my canceled flight and...

First my canceled flight and alternate flight 14:40 to Gatwick airport but I am going to Heathrow airport I can pay extra cost 22£ with metro tickets, which TAP didn't consider on its responsibility.

Lisbon-London
Economy

Verified | Apr 8, 2025

London-Rio De Janeiro
Economy

The Ryanair of National Carriers

We flew TAP (London to Rio and back, via Lisbon) because they came in significantly cheaper than the competition, but it quickly became apparent why this was the case. Turns out TAP is a budget airline posing as a national carrier and I guess you always get what you pay for – they’re stingy with the drinks and the food is quite terrible (both included on their super long-haul flights only; you’ll pay extra for either on shorter flights) and the idea that you might not be able to charge your phone on a 9 hour flight in 2025 seemed ludicrous to me before this trip, but apparently TAP is an airline where this is a shocking reality… My main complaint with TAP, however, is their complaints resolution and claims process. On my flight from Rio to Lisbon, a flight attendant was pouring my drink literally above and over me, not over the cart as I would hope she’d been trained to do (sidebar, if they’re not trained to pour drinks over the cart, do we want to think about the quality of their emergency training…? Frightening thought) and she spilled a large quantity of red wine all over me, my clothes and shoes, and my seat (for context, there wasn’t a lick of turbulence during the service – the plane was perfectly steady). I didn’t kick up a fuss at the time because civilised people don’t cause drama on airplanes, but I did submit a complaint and a claim for compensation to TAP after the fact – their online form wouldn’t allow me to upload photos, but I provided detailed descriptions of all the ruined items with replacement costs and offered to email photos over to them. It took almost a month for them to get back to me, insisting that they can’t consider any compensation unless I provide them with receipts for my clothes – what sane person keeps all the receipts for all the clothing they buy? I pointed this out to them and their response was that I should go get my clothes laundered and send them an invoice… For nearly two-month-old red wine stains that a) I tried removing at the time without success and b) have now had two months to set in the fabric…? So, I can spend more money on top of the money for the clothes they ruined on the off chance they decide to pay back only the cost of (pointless) laundering. Nope. Absolutely ridiculous approach to dealing with complaints and compensation requests. Anyway. Avoid this airline – inter-Europe you may as well just fly Ryanair and long-haul, literally anyone else will do. You’ll get a more luxurious experience flying Norse long-haul, and they literally advertise as a budget airline.

London-Rio De Janeiro
Economy

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TAP Air Portugal Ratings

All-time Rating & Reviews

Average Star Rating

2.95

Total Reviews count

42575

Review Sites Distribution

AirAdvisor
2.95
42575 (100%)
TripAdvisor
3
26197 (61.6%)
Flight Radar
3.9
5586 (13.1%)
TrustPilot
1.3
4392 (10.3%)

Google
2.6
2456 (5.8%)
Kayak
3.6
2385 (5.6%)
eSky
4
370 (0.9%)
FlightReport
3.55
362 (0.9%)
Airlines-Inform
3.16
232 (0.5%)
PissedConsumer
1.5
200 (0.5%)
Yelp
1.7
104 (0.2%)
Airline Ratings
2.44
83 (0.2%)
Reviews.io
1.22
9 (0%)
SiteJabber
2
5 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.95

42575

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with TAP Air Portugal by following the steps below
1. Fill in the feedback and claims form on the TAP Air Portugal website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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TAP Air Portugal Reviews and Ratings

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