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TAP Air Portugal Reviews and Ratings

Read 42,575 verified passenger reviews to find out if TAP Air Portugal is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Comfortable Seats
Good In-Flight Entertainment
Extensive Route Network

Cons

Poor Customer Service
Delays and Punctuality Issues
High Fees for Extras

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TAP Air Portugal reviews

2.95

Terrible
(15)
Poor
(6)
Average
(5)
Very Good
(0)
Excellent
(1)

Jonas

Verified | Sep 18, 2024

Sal-Oslo
Economy

Our flight was delayed

We were booked on flight TP 4632 from Sal Island to Lisbon on Dec 7. 2022 and then on flight TP 726 from Lisbon to Oslo same day scheduled to arrive Oslo at 12:05. Due to late arrival of TP 4632 we were rebooked on a KLM flight (KL 1536) to Amsterdam and then on SAS (SK 652) arriving at Oslo 20:50.

Sal-Oslo
Economy

Ashley

Verified | Sep 18, 2024

Porto-Tampa
Economy

This was part of my new itinerary after my first flight got cancelled in Porto.

My new flight was suppose to leave at 9:30pm to go to Lisbon. It was delayed two hours first to 11:30pm. It was then cancelled. My second flight cancelled on the same day. I was then rebooked on the last flight out of Porto to Lisbon at 1:30am. 4 hour delay. I spent over 15 hours at this airport. My flight to Newark the next morning was fine. My flight from Newark to Tampa was also delayed around 2 hours as well. My total travel time from the two cancellations was over 46 hours. Worst travel experience I have ever had. The airline gave no explanation for the cancellation and when I called them about it their support team was no help. I was not provided any vouchers or compensation for this second cancellation.

Porto-Tampa
Economy

Samantha

Verified | Sep 18, 2024

Lisbon-Newark
Economy

The actual flight was cancelled and then the replacement flight was also cancelled.

I was supposed to arrive in Newark on July 8th at 9:15 PM but I arrived July 9th at 9:48 PM. We had to line up for a long time to get food vouchers because initially, TP 107 was just delayed. Then we had to line up a 2nd time for a hotel voucher and more food vouchers because they then cancelled TP 107 (July 8th). We stayed at a hotel, to be later informed the next day at 5:55 AM that our flight which was supposed to leave at 10:15 AM has been cancelled. We then had to go back to the airport again, line up for hours to get more food vouchers and get our replacement flights arranged. We didn't have our luggage of course, so we had no change of clothes. I also missed my work and I had important deadlines and meetings on July 9th. I also didn't have the proper power outlet so my phone ran out of battery and i had to wait until the next day to buy the proper charger at the airport and charge. Having no means of communication with loved ones and work was really nerve-wracking.

Lisbon-Newark
Economy

Isabelle

Verified | Sep 18, 2024

Lisbon-Paris
Economy

We are a family of 4, with two young kids.

We arrived at our final destination 24 hours late, at 18:30 on the 8th of July. The airline were not helpful at all during the process of cancelation. They told us at the airport to find our own hotel accomodations. I missed a day of work where I had important meetings. I was forced to take another day of vacations, which is a further cost of around 300 euros.

Lisbon-Paris
Economy

Ashley

Verified | Sep 18, 2024

Marrakech-Newark
Economy

Flight from Marrakech to Lisbon delayed which necessitated flight to Newark (final destination) moved to next day.

I booked a hotel in Lisbon on my own and took taxi to and from hotel for combined cost of $160 US. Seeking reimbursement of these additional expenses. Only learned that TAP would give us vouchers when I reached Lisbon - should have told us in email on flight cancellation.

Marrakech-Newark
Economy

Monica

Verified | Sep 18, 2024

Porto-London
Economy

Flight cancelled due to weather allegedly, but the weather in Porto and London was fine and other flights went.

They offered me another flight many hours later in the evening but it would have been impractical with a baby so I was forced to book a different flight separately. I have requested a refund but not yet heard back.

Porto-London
Economy

Antonio

Verified | Sep 18, 2024

Madrid-Lisbon
Economy

Flight took off late, got diverted to Madrid for refueling and then finally landed more than 4 hrs late in Lisbon.

We landed at 2023 hrs. They told us Lisbon was closed and flights diverted sue to fire? Or something. But when we landed there was no fire anywhere. Bo care was provided, no food was offered unless you bought it. Only water was given free of cost. We were hungry, missed out on our evening plans of site seeing, had to buy delivery ser ice for dinner as it was close to 10 pm when we checked in.

Madrid-Lisbon
Economy

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TAP Air Portugal Ratings

All-time Rating & Reviews

Average Star Rating

2.95

Total Reviews count

42575

Review Sites Distribution

AirAdvisor
2.95
42575 (100%)
TripAdvisor
3
26197 (61.6%)
Flight Radar
3.9
5586 (13.1%)
TrustPilot
1.3
4392 (10.3%)

Google
2.6
2456 (5.8%)
Kayak
3.6
2385 (5.6%)
eSky
4
370 (0.9%)
FlightReport
3.55
362 (0.9%)
Airlines-Inform
3.16
232 (0.5%)
PissedConsumer
1.5
200 (0.5%)
Yelp
1.7
104 (0.2%)
Airline Ratings
2.44
83 (0.2%)
Reviews.io
1.22
9 (0%)
SiteJabber
2
5 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.95

42575

3/5 overall

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TAP Air Portugal Reviews and Ratings

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