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TAP Air Portugal Reviews and Ratings

Read 42,575 verified passenger reviews to find out if TAP Air Portugal is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Comfortable Seats
Good In-Flight Entertainment
Extensive Route Network

Cons

Poor Customer Service
Delays and Punctuality Issues
High Fees for Extras

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TAP Air Portugal reviews

2.95

Terrible
(15)
Poor
(6)
Average
(5)
Very Good
(0)
Excellent
(1)

Ivana F

Verified | Dec 28, 2024

Manchester-Lisbon
Economy

Unhelpful cabin crew

I’m so disappointed with level of customer service in board. I asked for simple help and both staff members were rude and unhelpful. I only wanted help putting my luggage up and small hand and they rudely sent me to another colleague and other colleague said no straight away wouldn’t help me and also if my luggage was too big I should take things out or pay extra. And I replied saying that it was fine and just needed push as I couldn’t fully reach up. I told him that he was being rude and unprofessional and made me feel uncomfortable whole flight. Thought staff are there to help passengers?! Never received such disappointing service. Anyway problem wasn’t with my case as it’s the correct size and flown many different airlines with it. Problem wasn’t with TAP problem was with crew members.

Manchester-Lisbon
Economy

Laurence O

Verified | Dec 4, 2024

Lisbon-Montreal
Economy

We sat in the Lisbon...

We sat in the Lisbon airport for 7 hours until our rescheduled flight. Once at destination YUL our luggage was lost. It took 5 days to receive it. We had to overnight in hotel in YUL: due to exhaustion before continuing on out journey to reach home

Lisbon-Montreal
Economy

Kenny J

Verified | Dec 4, 2024

Lisbon-Sydney
Economy

The flight departed more than...

The flight departed more than 3hours after the scheduled time. The company made me pay for cabin bags and then they made me check them in so I couldn’t have them in the cabin with me because there was ‘no space’. I uploaded a picture with the messy and empty cabin locks, obviously not full.

Lisbon-Sydney
Economy

Clark W

Verified | Nov 30, 2024

Lisbon-Boston
Economy

Unbelievable

We flew TAP from Lisbon to Boston on Thanksgiving Day, 11/29/2024, flight TP 217. The check-in process in Lisbon went smoothly as did security and passport control. The flight departed on time and the plane (A321NEO LR) was clean. After almost an hour into the flight an announcement was made that we would be returning to Lisbon because bags were on board that didn’t belong on our flight. TAP is the national airline of Portugal, and the announcement stated the company instructed the captain to return the bags. When we got close to Lisbon and were descending to land the plane accelerated and began ascending. A little bit later another announcement was made that instead of landing in Lisbon we would fly instead to the Ponta Delgada Airport in the Azores and drop the bags there. As we approached Ponta Delgada an announcement was made that we would need to circle for a while to burn off fuel to lighten the plane before landing. I didn’t understand why we needed to lighten the plane here but had prepared to land earlier in Lisbon. After a hard landing we pulled near the terminal building and service trucks pulled up to the aircraft. We could hear sounds coming from the baggage compartment. Passengers were instructed not to stand up or use their cell phones. This all seemed unusual to us, but the crew seemed bored and unconcerned. After about fifteen minutes with the plane refueled and the bags removed, we took off. We arrived in Boston three hours late. The flight crew was neither helpful nor friendly. Announcements were not intelligible due to a poor sound system and broken English. We were dumbfounded that an airline would inconvenience 200 passengers with a three-hour delay for lost bags. I will never fly TAP again.

Lisbon-Boston
Economy

Jorge R

Verified | Sep 27, 2024

London-Rio De Janeiro
Economy

My trip was London (Heathrow)...

My trip was London (Heathrow) to Rio de Janeiro (GIG), with a connection in Lisbon. The flight TP1369 LON - LIS on the 04/04/2022, scheduled for 19:50 was delayed until 21:30. This meant I missed my connecting flight to Rio and was re-booked onto the flight TP75 LIS - GIG at 23:30 on the following evening (05/04/2022). I am unsure if this means there was just a delay or a cancellation AND delay, however I arrived at my destination over 24 hours after I had planned to. This unprecedented change of plans unfortunately led to me not seeing my father, who had to travel for work, and had booked his flights so that he could see me before his departure.

London-Rio De Janeiro
Economy

Samuel B

Verified | Sep 27, 2024

Nice-Lisbon
Economy

We were not informed about...

We were not informed about the cancellation of flight TP483 at all. The evening before the flight we wanted to check in online and were informed that we were booked on flight TP487 instead. So we checked in online, but arrival time is now 7:45pm instead of 2pm. This is a problem because we had to cancel our car rental (booked over CarTrawler / Hertz) and had to pay €95 cancellation fee + €55 insurance fee, so all in all €150,-. Also we lost half a day of our precious holiday time! We would be grateful if you could help us reclaim some of the loss caused by the cancellation.

Nice-Lisbon
Economy

Marta R

Verified | Sep 27, 2024

Barcelona-Paris
Economy

I was scheduled to fly...

I was scheduled to fly out of Barcelona on May 19 at 3:00pm. I arrived to the airport and got checked in. We boarded and after being on the tarmac for over an hour they told us there was issues with the plane. We then were towed back and deplaned after another hour. They said we would reschedule to take off at 6pm but when that time came they sent us out to the ticket desk with no information on what was happening. They then booked us a hotel and on a flight for the morning. We had to sit at the airport for several more hours and wait outside in the cold for our taxi to the airport.

Barcelona-Paris
Economy

Helena R

Verified | Sep 27, 2024

Barcelona-Lisbon
Economy

There was some navigational issue...

There was some navigational issue on the plane to Lisbon. We boarded the plane, sat for over an hour, and they announced there was a technical difficulty that made the plane unflyable. We were slowly shuttled back to the airport, thought we would still fly to Lisbon and sleep there, but ultimately we were given hotel rooms way outside of Barcelona at an extremely inconvenient hotel, arriving close to midnight and leaving around 8 in the morning. I missed an important event that I was hosting in my home city today because of this.

Barcelona-Lisbon
Economy

Henry

Verified | Sep 18, 2024

Sal-Dublin
Economy

Flight was 40 mins late leaving SID for LIS.

On arrival to LIS there was a delay with the bus getting to the aircraft to transport passengers to the terminal. The gate for flight to DUB was closed. Moved to another flight which was also slightly delayed leaving.

Sal-Dublin
Economy

Karim

Verified | Sep 18, 2024

Lisbon-Cairo
Economy

TAP cancelled my flight

After TAP cancelled my flight to Madrid 2 hours before my boarding time, I was rescheduled for a different flight that caused a 3.5 hour delay, resulting in a missed connecting flight to Cairo. I brought up this issue to TAP staff and they explained that they couldn't help me with booking alternative flights to Cairo or give me a refund. The only compensation they offered me was a €10 airport food voucher. I was forced to spend an additional $650 to book my own alternative flights. Ultimately, I filed a formal complaint to TAP and requested a refund for my cancelled flight which was denied.

Lisbon-Cairo
Economy

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TAP Air Portugal Ratings

All-time Rating & Reviews

Average Star Rating

2.95

Total Reviews count

42575

Review Sites Distribution

AirAdvisor
2.95
42575 (100%)
TripAdvisor
3
26197 (61.6%)
Flight Radar
3.9
5586 (13.1%)
TrustPilot
1.3
4392 (10.3%)

Google
2.6
2456 (5.8%)
Kayak
3.6
2385 (5.6%)
eSky
4
370 (0.9%)
FlightReport
3.55
362 (0.9%)
Airlines-Inform
3.16
232 (0.5%)
PissedConsumer
1.5
200 (0.5%)
Yelp
1.7
104 (0.2%)
Airline Ratings
2.44
83 (0.2%)
Reviews.io
1.22
9 (0%)
SiteJabber
2
5 (0%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.95

42575

3/5 overall

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TAP Air Portugal Reviews and Ratings

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