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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

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Air Canada reviews

3.09

Terrible
(58)
Poor
(16)
Average
(10)
Very Good
(6)
Excellent
(7)

Dylan L

Verified | Aug 18, 2025

Edmonton-Montreal
Economy

Flight cancellation

The fact they don't want to provide appropriate compensation for a flight that was cancelled the day before it was supposed to leave is ridiculous, especially since a strike is obvisouly within their control, they just don't want to give living wages to their employees.

Edmonton-Montreal
Economy

Sitton L

Verified | Jun 13, 2025

Halifax-London
Economy

My flight from Halifax to...

My flight from Halifax to Montreal were delayed due to a technical error with a delayed flight time that would result in me arriving at Montreal after my connection flight to London Heathrow, was due to leave at 21:40. We managed to get a voucher for overnight accommodation for our new booked flight at 11 am on Sunday 18/5/25 (Please see email attached) and Taxi transfer & food. Unfortunately, after booking the hotel, I arrived at the Sutton Place Hotel, to be advised that no booking had been received by the hotel & they did not have the amount of rooms required, so I had to find another hotel at very short notice. I managed to secure a booking with Westin Nova Scotia & had to pay for this hotel myself

Halifax-London
Economy

Steffie G

Verified | Jun 13, 2025

Vancouver-Rome
Economy

Our flight was right on...

Our flight was right on time and landed earlier, but the plane did not park on the gate on time and we lost our connection to the next flight. This was after being rebooked the day before due to mechanical issues that they kept delaying the flight until it was too late to rebook the same day. we arrived at our final destination 24 hrs later, we lost part of our paid trip/ guide tours. Airline did not say anything or do anything to try to rebook us into a different flight the same day. We had to wait for several hours and then go to Amsterdam and then Rome, very very tired trip. My son and I lost money, we lost the reservation day for the hotel, we had to pay an extra taxi service once arrived in Rome.

Vancouver-Rome
Economy

Rimma G

Verified | Jun 13, 2025

Vancouver-Montreal
Economy

My flight from Vancouver to...

My flight from Vancouver to Montreal was cancelled (final destination was Lyon, France). My original time of arrival was supposed to be 10:35am local time and instead (due to the cancellation and an additional 20 minute delay of my new connecting flight out of Frankfurt) my arrival was at 2:05pm local time — a 3.5 hour delay. Air Canada refused any claim as “This flight was delayed due to unforeseen maintenance that does not include scheduled maintenance or mechanical problems identified during scheduled maintenance.” This significant delay impacted my trip to the airport and inconvenienced my family.

Vancouver-Montreal
Economy

Natan B

Verified | Jun 13, 2025

Toronto-London
Economy

Because a small isue we...

Because a small isue we were to late to Depart to London -------------- There was a technical problem with our Plane. After it was Fixed the plane weren’t allowed to land in London because it was to late.. so that way we had a delay of 13 hours and missed a connecting flight.

Toronto-London
Economy

Kewin M

Verified | Jun 13, 2025

Ottawa-Houston
Economy

The root cause was flight...

The root cause was flight AC461 who got delayed and made me miss my connecting flight AC595. Air Canada took me in charge as I stayed the night in a hotel the arranged and I was rebooked for the following day on 15FEB on AC1103 YYZ to BNA then UA6021 BNA to IAH, I arrived to IAH on 15FEB at 12PM

Ottawa-Houston
Economy

Clark B

Verified | Apr 18, 2025

Vancouver-Toronto
Economy

Fight was planned to be...

Fight was planned to be from Vancouver to Toronto which i supposed to to catch another flight to Dubai which i supposed to arrive at 7 PM Dubai and the flight was delayed, and the airline offer another option via Lufthansa and i arrived by 2 AM next day and i missed some important meetings

Vancouver-Toronto
Economy

Romina D

Verified | Apr 11, 2025

Ottawa-Austin
Economy

Nightmre flight - Air Canada

I flew with Air Canada on March 23rd Ottawa - Austin. My flight was supposed to have one short stop @ Toronto and arrives to Austin Airport @ 10:35 AM. Instead, I arrived around 8PM. My departure flight was at 5AM and I made a pont to be at Ottawa airport @2:30AM, three hours before my flight. I had only one carryon, so I would not wait at the baggage claim. Once I arrived on Torronto airport, the agent said, there is no room on the plane and she had to checkin my carryon. Then, she informed me that they will re-route me with 2 stops since my bag has to travel with me and there is no way my bag would arrive on time. I did not have a choice on the matter. I said, I am ok with my bag arrives late. I have a meeting but the agent insisted and she put me on another flight. Onstead of 5 hours flight, I ended up 14 hours flight with no apology. When I arrived at Austin airport, I waited for my bag for an hour and then I was handed a delay bag recipt and said, my bag is in Atlanta and will arrive the next day. One my bag arrived, it was torn, scratchs and it looked like it is hand me down and it is used for 10 years. This carryon, I bought it new and never been used before. When I complained to airline, they just brought excuses and said there were issue on the flight. I have gone to plenty of trips to Canada since my family lives there and this was my first flight with Air Canda. Others warned me about Air Canada but I did not listen and I thought every airline have issue but at all cost, stay away from Air Canada. They do not care and lie to your face. They sell tickets with no responsibility and when you go to their web-site, they say about compensation. Instead they offered me 20% discount on full fare for next trip. NO thanks. I rather go with another airline that I can trust. Never again.

Ottawa-Austin
Economy

Mario M

Verified | Dec 12, 2024

Barcelona-Toronto
Economy

Air Canada cancelled the flight...

Air Canada cancelled the flight AC821 with departure from Barcelona at 12:25 PM after we checked in. On october 19 when we were directed to fly from Barcelona to Frankfurt we noticed that it was another flight AC2121 from Barcelona to Toronto with departure at 12:25 PM. We think that Air Canada has to explain how this happened! We arrived in Toronto with a delay of about 6 hours and we missed an imortant event!

Barcelona-Toronto
Economy

Kevin R

Verified | Oct 14, 2024

Quebec-New York
Business

This is the worst budget airline in the world

This is the worst budget airline I have ever travelled on, bagged lost and then flown to another airport, tolled by air Canada staff to take an Uber and will get a refund, don’t refund for taking a cab to the airport we should have landed in, every member of staff we spoke to totally uncooperative and rude, customer service training desperately required, is the airline government owned as nobody GAF, will never use again,

Quebec-New York
Business

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Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

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Air Canada Reviews and Ratings

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