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Air Canada Reviews and Ratings

Check 59,466 verified passenger reviews to find out if Air Canada is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Friendly, attentive staff
Cabin comfort
Proactive handling of problems
Good in-flight entertainment

Cons

Frequent delays, cancellations
Poor customer service
Inconsistent premium service quality
Baggage handling problems

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Air Canada reviews

3.09

Terrible
(58)
Poor
(16)
Average
(10)
Very Good
(6)
Excellent
(7)

Anonymous member

Verified | Aug 4, 2026

Phoenix-Montreal
Economy

Changes in flight times and places

We booked flight from Phoenix to Montreal, a direct flight with Air Canada, leaving in the morning about 8 am and arriving in Montreal around 4 pm. Other cheaper option was to book Phoenix with layover in Toronto, then Montreal. On the day of trip, we been informed that flight was canceled and the other option would be to fly with a layover in Toronto. the flight would be departing at around 12 pm, with a layover in Toronto and arrive in Montreal around 9 pm. After multiple changes and delays we arrived at final destination after 12 am. Air Canada denied flight disruption, stating: "This flight was delayed due to unforeseen maintenance that does not include scheduled maintenance or mechanical problems identified during scheduled maintenance." That affected our trip, and created a lot of stress, as that trip was a family event and we missed it. We will try to avoid flying with Air Canada, because you may end up flying other ways and times, which may affect your plans and life.

Overall

Changes from direct flight to flight with layover, time change
arrived at destination,

Phoenix-Montreal
Economy

Comments

Passenger rights expert: Flight delay might mean you’re owed up to €600 in compensation.

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Carson C

Verified | Jul 28, 2026

Zurich-San Antonio
Economy

Flight cancellation

Terrible Air line experience. They sent the entire passenger lobby through 5 hours of repeated delays, and then canceled the flight, rather than just canceling from the beginning. Rude and unhelpful customer service. Terrible hotel accommodation and zero efficiency getting passengers there.

Zurich-San Antonio
Economy

Anna-Maria K

Verified | Jul 27, 2026

Business

Desktop website payment gateway fai...

Desktop website payment gateway failure for hours. Customer service wait times 1 hour plus… and then I finally get an agent for assistance and ask for the equivalent price in EURO and she is unable to make the conversion, puts me on hold for 45 mins… this must be the WORST experience I have ever had… and still no booking possible !!

Overall

customer experience and service

Business

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

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Janet D

Verified | Jul 26, 2026

Toronto-Thunder Bay
Economy
Claim escalated to airline

Flight delay

We boarded then un boarded because the plane was too hot,then said delayed,then canceled only to board a 10 pm we were late to pick up car because of their lies. First and last flight with air crapida

Toronto-Thunder Bay
Economy
Claim escalated to airline

Hana S

Verified | Jul 17, 2026

Brussels-Calgary
Economy

Flight cancellation

Very disappointing experience with Air Canada. My flight was delayed and then cancelled, I was stranded for hours, and my luggage was lost for a week. My vacation plans were ruined and the whole trip became very stressful. Not the service I expected.

Brussels-Calgary
Economy

Ioana U

Verified | Jul 14, 2026

Toronto-Winnipeg
Economy

Flight cancellation

For everyone traveling across the ocean, better use another airline than Air Canada, and even if you have to sleep in an airport, make sure you have at least 2 hrs distance between flights. From July 1 when I was supossed to arrive in Winnipeg, I reached on July 3. I can't believe this can be possible, but with some flights it seems it is. t

Toronto-Winnipeg
Economy

Michael R

Verified | Jul 13, 2026

Toronto-Charlottetown
Economy

Flight delay

My experience dealing with a lost luggage claim has been seriously difficult and extremely stressful and annoying. I’ve given up trying and will no longer use Air Canada for my travel and will not approve staff or councillors’s travel expenses unless proud

Toronto-Charlottetown
Economy

Anonymous member

Verified | Jul 2, 2026

Montreal-Vancouver
Economy

I had such a very, very terrible e...

I had such a very, very terrible experience with Air Canada when I recently travelled home from Sicily that I just want to shout from the rooftops to please NEVER, ever support this company. Long and short of it is that they bumped me off my flight (The second of 3 heroic flights to get from a mediterranean island to a Pacific Northwest island!) for no apparent reason, leaving me stranded in Montreal for a day and a night, with no apology, explanation, or compensation. I showed up at the gate, boarding pass in hand, and when they scanned the ticket I was told "you're not on this flight". I had to wait in the customer service line for 3 hours to be told "you have been moved to a flight leaving tomorrow, we take no responsibility for this" Then another 2 hours in the baggage line to retrieve my bag. I then filed a complaint which they denied within 24 hours, and suggested that I try hitting up my credit card for delayed flight insurance. Meanwhile I had to pay for a hotel, several meals, and scramble for before and after school care from the other side of Canada for Roxabelle as well as miss a day of work. I understand travelling is a privilege and sometimes there are hiccups, and I'm generally pretty tolerant of the unknowns of being on the road. But this blatant lack of accountability or general give-a-shit from a company is so disheartening. I will do my very best to travel with Air Canada again.

Overall

No compensation

Montreal-Vancouver
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Denied boarding? You could be due up to €600.

Find out in just a few clicks.

Brad E

Verified | Jun 5, 2026

Columbus-Rome
Economy

Flight cancellation

Cancelled our flight 2 hours after it was supposed to depart. Told us it was an unexpected maintenance issue and arent required to provide any compensation. We ended up getting to our final destination 13 hours later than we were supposed to.

Columbus-Rome
Economy

David M

Verified | May 23, 2026

Singapore-Bucharest
Business

Flight experience was great

Air canada is a very excellent airline! Good food selection! The flight was comfortable and i had a conversation with an nice flight attendant lady! Definetly fly air canada!

Overall

No negatives!
EVERYTHING!

Singapore-Bucharest
Business

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €1,920 for Baggage problem.

See if you can claim now.

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

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Air Canada Ratings

All-time Rating & Reviews

Average Star Rating

3.09

Total Reviews count

59466

Review Sites Distribution

AirAdvisor
3.09
59466 (100%)
TripAdvisor
3
33458 (56.4%)
Kayak
3.55
10000 (16.9%)
Flight Radar
4
6065 (10.2%)

Glassdoor
3.3
3400 (5.7%)
TrustPilot
1.3
1541 (2.6%)
ConsumerAffairs
1.5
1140 (1.9%)
Yelp
1.5
1008 (1.7%)
Google
2.6
810 (1.4%)
FlightReport
3.8
431 (0.7%)
Airline Ratings
2.34
315 (0.5%)
PissedConsumer
1.8
284 (0.5%)
eSky.eu
3.9
252 (0.4%)
Productreview
1.4
211 (0.4%)
SiteJabber
1.7
86 (0.1%)
Influenster
3.5
86 (0.1%)
Airlines-Inform
3.4
8 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.09

59466

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air Canada by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Air Canada Reviews and Ratings

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