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Air China Reviews and Ratings

Check 12,078 verified passenger reviews to find out if Air China is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Competitive pricing
Attentive cabin crew
Comfortable flights

Cons

In-flight entertainment
Poor customer service
Frequent flight disruptions

Skip to ratings

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Air China reviews

3.12

Terrible
(5)
Poor
(4)
Average
(1)
Very Good
(1)
Excellent
(0)

Henrik N

Verified | Aug 17, 2025

Copenhagen-Phuket
Economy

Flight delay

So far the delay has been handled ok. The temp hotel was reasonably ok and the food decent. I hope the same for the compensation. Just sad I lost a whole day

Copenhagen-Phuket
Economy

Gerda P

Verified | May 9, 2025

Beijing-Munich
Economy

Flight from PEK to MUC...

Flight from PEK to MUC was delay at departure and arrived with more than 1H30 delay . So my flight landed when my next flight leave MUC

Beijing-Munich
Economy

Helm C

Verified | May 9, 2025

London-Shanghai
Economy

Waiting for documents for 3...

Waiting for documents for 3 hours as we were sitting in the plane then missed our connecting flight to Tokyo as a result of this. Flight from London Gatwick to Shanghai was at the 31/7 at 12.35

London-Shanghai
Economy

Leila N

Verified | May 9, 2025

Beijing-London
Economy

We were asked to leave...

We were asked to leave aircraft by very unclear reasons. Some said engine ploblems while some believed it was miscalculation of passenger number. Then the flight now is supposed to delay 8 hours but nothing is confirmed. I will definitely miss my next flight, my doctor appointment, and all my following plans. Air China gave us airport vouchers worth 16 pounds in total after most of us bought some food and water already. For my case, I spent around 40 pounds in a Lounge to work. I am very very wore out mentally and physically.

Beijing-London
Economy

Allan B

Verified | May 9, 2025

Vancouver-Beijing
Economy

The entire return flight was...

The entire return flight was cancelled. Should have been a connection flight each way at Beijing. It took 3 months to receive the refund! I also had to pay for another flight, arrived at BKK almost 3 hours late, missed my meeting, flight was cancelled 6th February- flight date was 12th! I wasn’t even informed, no email or anything, if I hadn’t been checking the flights then I wouldn’t have known. No care provided at all, quite the opposite. I had a meeting in Bangkok and was attending a wedding on koh phangan. No voucher or alternative flight was organised. I basically had 3 months of constant stress trying to get a refund. I was lied to repeatedly

Vancouver-Beijing
Economy

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Air China Ratings

All-time Rating & Reviews

Average Star Rating

3.12

Total Reviews count

12078

Review Sites Distribution

AirAdvisor
3.12
12078 (100%)
TripAdvisor
3
6774 (56.1%)
Flight Radar
3.55
3272 (27.1%)
TrustPilot
1.8
427 (3.5%)

Google
2.88
322 (2.7%)
Airlines-Inform
3.1
257 (2.1%)
FlightReport
3.55
209 (1.7%)
Cheapflights
3.75
166 (1.4%)
Kayak
3.75
164 (1.4%)
Yelp
2
158 (1.3%)
Airline Ratings
2.63
127 (1.1%)
eSky.eu
4
94 (0.8%)
Productreview
2.5
44 (0.4%)
PissedConsumer
1.7
8 (0.1%)
Tiket2
4
(%)
SkyTrax Ratings
3
(%)

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Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.12

12078

3/5 overall

3 ways to claim compensation from Air China

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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air China by following the steps below
1. Fill in the feedback and claims form on the Air China website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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Air China Reviews and Ratings

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Cons