Rudolf W
Verified | May 9, 2025
- Frankfurt-Shenzhen
- Economy
We were held inside the...
- Frankfurt-Shenzhen
- Economy
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RATED 4.5/5 AFTER 28,746 REVIEWS
830,000 cases, 98% of court cases won
Air China Reviews and Ratings
Check 12,078 verified passenger reviews to find out if Air China is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.
Pros
Competitive pricing - Attentive cabin crew
- Comfortable flights
Cons
In-flight entertainment - Poor customer service
- Frequent flight disruptions
17% of reviewers learnt about & won compensation with AirAdvisor’s help
Pros
- Competitive pricing
- Attentive cabin crew
- Comfortable flights
Cons
- In-flight entertainment
- Poor customer service
- Frequent flight disruptions
Air China reviews
3.12
Terrible
(5)Poor
(4)Average
(1)Very Good
(1)Excellent
(0)
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Air China Ratings
All-time Rating & Reviews
Air China customer review scores from various review websites. Average Star RatingAir China customer review scores from various review websites.
Average Star Rating
3.12
Total number of reviews for Air China Total Reviews countTotal number of reviews for Air China
Total Reviews count
12078 Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale
Review Sites Distribution
AirAdvisor
3.1212078 (100%)
TripAdvisor
36774 (56.1%)
Flight Radar
3.553272 (27.1%)
TrustPilot
1.8427 (3.5%)
Google
2.88322 (2.7%)
Airlines-Inform
3.1257 (2.1%)
FlightReport
3.55209 (1.7%)
Cheapflights
3.75166 (1.4%)
Kayak
3.75164 (1.4%)
Yelp
2158 (1.3%)
Airline Ratings
2.63127 (1.1%)
eSky.eu
494 (0.8%)
Productreview
2.544 (0.4%)
PissedConsumer
1.78 (0.1%)
Tiket2
4(%)
SkyTrax Ratings
3(%)
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How does Air China compare?
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Star ratings breakdown
- Ease of compensation and refunds
- In-flight entertainment (WiFi, TV, movies)
- Baggage policy & handling
- Cleanliness
- Customer service
- Check-in and boarding
- Value for money
- Food and beverage
- Legroom & seat comfort
- Ticket change & cancellation flexibility
3.12
12078
3/5 overall
- 2/5
- 2/5
- 3/5
- 3/5
- 3/5
- 3/5
- 2/5
- 2/5
- 3/5
- 2/5
3 ways to claim compensation from Air China
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Option 2 - Check how much you are owed right now with our instant compensation checker.
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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Air China by following the steps below
- Fill in the feedback and claims form on the Air China website. (30 minutes with all the right documentation).
- Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
- If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
- Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
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