LATAM Airlines Complaints: Common Issues, Advice, and Contact Information

Written By Joanna Teljeur

Last Updated: September 17, 2024

In 2023, Skytrax awarded LATAM the title, Best Airline in South America. While the Chilean carrier does have a solid reputation, they aren’t without problems. Delays and cancellations are some of the most common complaints, but there are many other issues that passengers have encountered.

Advocating for air passengers’ rights, we here at AirAdvisor can help you submit your LATAM complaint, but if you prefer to file it on your own, keep reading for some tips and tricks that will help your claim have a favorable outcome. 

Worthwhile Complaints

LATAM passengers can lodge an official complaint for any number of reasons including customer service, cabin comfort, and fees. But some situations like LATAM flight delays or cancellations, can lead to compensation payouts.

You may also have a chance of receiving cash compensation for lost or damaged baggage and oversold flights that cause you to be bumped, also known as denied boarding.

Understanding Passenger Rights

Anytime a LATAM flight departs from an airport in the United Kingdom or European Union country, you are immediately protected by the air passenger rights regulations for these regions known as Regulation UK261 and Regulation EU261. 

Based on these laws, LATAM is required to compensate their passengers as follows if you end up arriving late by 3 or more hours at your final destination. If your flight was canceled, and you were given less than 2 weeks notice, then you may also be eligible for compensation.

• Flights under 1500 km - £220 (€250)
• Flights between 1500-3500 km - £350 (€400)
• Flights over 3500 km - £520 (€600)

Flight delayed over 3 hours or canceled? See if AirAdvisor can get you compensation.Check Your Flight

LATAM Airlines Complaints: Expert Tips

The points listed below will help you secure a positive result for your claim.

1. Act quickly: Submit your complaint to the airline as soon as possible because the longer you wait, the fuzzier the details become. 
2. Retain everything: You have to support the claim you’re making against LATAM, so to do this, retain boarding passes, photos, receipts, and anything else pertaining to your disrupted flight.
3. Check your contact details. It’s important to make it easy for LATAM to contact you. So for this reason, double check your contact information.
4. State your desired outcome: Be clear about what you hope the end result will be. Reference UK/EU regulations if you need to.

Contacting LATAM 

If you have a general concern, you can always refer to the HELP and FAQ sections of the airline’s website for quick answers. Here are some other options.

LATAM Email

The airline doesn’t post email contact information on their site, so you will have to submit your claim on the webform.

LATAM Phone Numbers

You can find contact information for different regions by going to LATAM’s website and finding their ABOUT LATAM page. 

• 0800 026 0728 - LATAM Customer Service Phone Number for the UK
• +44 800 026 0728 - Customer Service line from outside the UK
• 1-866-435-9526 - Toll Free Customer Service in the United States

LATAM Complaints Form

If you go to the HELP CENTER section and scroll to the bottom, you’ll see the CONTACT US section. Under the heading, select ‘Create a Case’ in order to submit your complaint via the webform.

Submitting LATAM Airlines Complaints

For the easiest and most successful way to complain about LATAM flight disruptions, follow these steps.

1. Go to the the AirAdvisor homepage
2. Provide a few preliminary flight details and click Check Compensation
3. Enter a few more specifics about your trip
4. After we do the initial review, we’ll contact you if we need more details for your claim.

You can save time and alleviate stress by using our convenient complaint form. When we win your case, we’ll only charge a small fee from your compensation amount, but if we don’t succeed, you pay nothing!

Find out if you are owed compensation for a disrupted flight.Check Your Flight