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Malaysia Airlines Complaints: Contact Details and Helpful Tips

Written By Joanna Teljeur

Last Updated: December 2, 2024

One thing that can make an unpleasant Malaysia Airlines experience even worse, is having to sift through the information on their website to get to the contact and complaints. On top of that, you have to decide what sort of resolution will work for you, put together an official complaint, and wait for a response. 

To save the time and effort of doing it yourself, you can always turn to a trusted partner like AirAdvisor to handle the complaint process for you. Here we'll explain how we can help as well as give you all the contact details for submitting a Malaysia Airlines complaint on your own.

Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight

What Are the Most Common Malaysia Airlines Complaints?

Lots of things can go wrong during a flight, but some are more common than others and also more likely to result in a compensation payout.

• Flight delays: Based on the distance of your flight, you could be entitled to a maximum of £520 (€600) in flight delay compensation if you left from an EU or UK airport. 
• Cancelled flights: Anytime your flight is cancelled with less than 2 weeks notice, you could be entitled to compensated similar to what you’d get for a delayed flight
• Lost or damaged baggage: What if the airline loses or damages your luggage? Well, you could get as much as £1,300 (€1,700) depending on your specific route and exchange rates.
• Denied boarding: When you’re bumped because the flight was oversold, you could be in line for as much as £520 (€600) in compensation.
• Unhelpful Customer Service: If you are unhappy with any aspect of your Malaysia Airlines experience, a complaint may elicit some form of compensation like vouchers or other discounts. 

Malaysia Airlines Complaints: Before You Begin

Airlines receive countless complaints, so if you leave out any information, you probably won’t get your desired outcome. As such, here are some things to consider.

1. Check and double check your contact details so that the carrier can easily get in touch.
2. Gather all your booking details and travel documents like your boarding pass, baggage tags, and anything else to support your claim.
3. Take notes and photos. Taking pictures of information boards in the airport or screenshots for airline notifications can come in handy. For damaged luggage, photos can make all the difference in the compensation claim. 
4. Provide details about your incident. Infact, the more the better.
5. State your expectations in order to resolve the Malaysia Airline complaint to your liking.

Malaysia Airlines Contact Information

If you have a general concern, you can always refer to the HELP and FAQ sections of the airline’s website for quick answers.

Here are some other options.

Live Chat

The live chat is available on the official website. Look for the AskMH icon on the top right of the page.

Email

The airline doesn’t provide a direct email address for customer service and complaints. Instead,  you’ll be asked to use the webform below.

Phone Numbers

Malaysia Airlines provides phone numbers for most of their destination cities. Simply go to the Contact Details page on the website.

• United Kingdom: +44 033 0365 0080
• United States: +1 669 288 7053 or +603 7843 3000

Complaints Form

On the website, search for Feedback Form. Once you see it, you can fill the required fields and upload any documents you’d like to add.

Flight Disruption - How to File Malaysia Airlines Complaints

Make the complaint process easy and get the compensation you’re owed. 

1. Go to the the AirAdvisor homepage
2. Provide your flight details and click on Check Compensation
3. Then follow the prompts that will ask you for additional information
4. After we do the initial review, we’ll contact you if we need more details for your claim.

You can save time and alleviate stress by using our convenient Malaysia Airlines complaint form. When we win your case, we’ll only charge a small fee from your compensation amount, but if we don’t succeed, you pay nothing!
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