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Swiss International Air Lines Ltd.
Malzagasse 15, 4052 Basel
Switzerland, 8058
Flight left you disappointed? Let others know what happened
Website:
www.swiss.comMailing Address
Swiss International Air Lines Ltd. Malzagasse 15, 4052 Basel Switzerland, 8058Only verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
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Max 120 characters (0)Verified | Apr 14, 2026
AirAdvisor Expert: Hallo, Bitte besuchen Sie die offizielle Website der Fluggesellschaft, um genaue Informationen zu erhalten. AirAdvisor ist ein Drittanbieter-Service, der Passagieren dabei hilft, EntschΓ€digungen fΓΌr FlugbeeintrΓ€chtigungen wie VerspΓ€tungen, Annullierungen oder NichtbefΓΆrderung zu erhalten. Hier erfahren Sie mehr ΓΌber unser Unternehmen und die Funktionsweise unseres Services: https://airadvisor.com/en/about-us
There are over 69634 complaints on AirAdvisor β with 3331+ claims submitted!
Phone
Main phone
+41-61-582-00-00
Customer service
+41 (0)848 700 700
Toll-free
(833) 626-0737
Show phone numbers
Live chat
For immediate assistance, connect with "Nelly," the Swiss Chat Assistant, available 24/7.Social media
You can contact Swiss International Air Lines on Facebook and X (formally Twitter).Sending a DM to Swiss International Air Lines could lead to a faster response time.
Swiss International Air Lines Ltd.
Malzagasse 15, 4052 Basel
Switzerland, 8058
Show Swiss International Air Lines address
Share your complaint - Tell other passengers what went wrong.
Check how much you are owed - Instantly check if you are owed compensation for free - no credit card required.
Start your claim - Tell us you want help getting the compensation you deserve from Swiss International Air Lines
Relax - Let our expert lawyers do the hard work for you.
Claims filed alone are often rejected. But donβt worry, we have a 98% success rate at getting your money back!
When we fight for you, Swiss International Air Lines will pay you more and pay you faster, plus our 30% commission is the lowest around.
Your personal information is 100% confidential and securely protected.
You can raise specific complaints with Swiss International Air by visiting:
https://www.swiss.com/gb/en/customer-support/contact-us/feedback-past-flight?
If you seek compensation for the problems you had directly from Swiss International Air , this may take 20+ weeks.
Get a higher chance of claim success with less stress by complaining and claiming with us!
Let everyone know what happened
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Reclaim your money
As well as sharing your experience with others through AirAdvisor, you can complain to Swiss International Air Lines directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from Swiss International Air Lines.
Had Issues with Flight?
You might be able to get up to Β£520 (β¬600) for your trouble!Automatic protection. No claims. No waiting.

These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
Search for my flight
AirAdvisor is rated Excellent 4.6 based on 31,238 reviews
Nayab Zara Binti Mobaraic Ahmad
Verified CustomerGot the results I wanted and the process was smooth.
I used the service after my flight was delayed, and my claim was successfully settled within about four weeks.
Very easy to use, just save tickets, messages and pics of Departure boards to help with the claim.
Très réactif dans la résolution de préjudice liés aux problèmes de vols
I did not excpec this to work , But it did . I was chked and impressed. I'd definitely recommend people use this service . Thank you for the help provided, I appreciated.
Very responsive and assisstive. Having a smooth process.
9 years experience
620,000+ claims
Specialist expert lawyers
No-win no-fee
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