EL AL Contact Information: Phone, Email, Tips for Complaints

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  June 19, 2025

Have you had a poor flight experience with EL AL? If you have, you’re not alone. According to The Times of Israel, passengers have frequently complained about poor customer service as well as long wait times, rude staff, and unhelpful service in cases of refunds, booking changes, and cancellations.

If you’re trying to contact EL AL to complain or to ask a question, you’ll find the answers you need in the sections below. 

Had a Delayed or Canceled Flight to or from the EU?Check Your Flight

EL AL Customer Service Phone Numbers

Calling might seem like an efficient way to get in touch with an EL AL agent, but because of the extensive wait times, it might not be the best method for contact. Understandably, however, it might be the only option in times when you just have to have a person to person conversation.

Before you call, be sure to have your booking number and other pertinent information ready. EL AL’s phone hotline is available: Sunday through Thursday: 8:30 a.m. to 7:30 p.m., Friday: 8:00 a.m. to 1:00 pm, and Saturday: Until 11:45 pm.

EL AL on WhatsApp

Fortunately, EL AL does provide a WhatsApp contact. You can write to the airline with any flight questions or concerns at the following:

03-977-1111 

Hours of availability: 

Sunday through Thursday 8:00 am to 11:00 pm

Friday 8:00am to 1:00 pm

Saturday 8:00am to 11:30pm

EL AL Email Address

When it comes to complaints, especially with regard to flight interruptions like delays and cancellations of EL AL or baggage mishandling, you can always try emailing. Be sure to provide as much information as possible about your situation, including arrival and departure airports, booking information, and a clear explanation of what happened. 

EL AL on the Mobile App

On the go passengers or those in the middle of a last minute flight cancellation or severe delay will be able to contact EL AL quickly and easily on their mobile app. Before you fly, you might want to download the mobile app so you can have it ready in case anything goes wrong during your journey.

EL AL Customer Service Form

One sure-fire way to reach EL AL for any questions or concerns you might have is through their contact form found on the website. Finding it isn’t straightforward, but we’ve found that whether you want to complain about in-flight service or for delays, cancellations, or baggage handling concerns, you can access the carrier’s official contact form here.

If you were departing from an airport in Europe, you could be owed as much as $650 USD for flight irregularities. By providing the basic details about your delay or cancellation in the link below, you can see immediately if you’re eligible for compensation.

Check flight

EL AL Mailing Address

You can send parcels and packages to EL AL at these addresses, especially useful if you have to send hard copies of official paperwork.

Main Address

London Address

EL AL Social Media Channels

EL AL is on Facebook, and Messenger is a wonderful way to interact with the airline for quick answers and direction. 

Airline agents are available:

Expert Tips for Successful Complaints

1. For the best outcome, file your complaint as soon as possible so you don’t leave out any important details.
2. Keep track of and include all your documents and travel details so you can adequately support your case.
3. Decide what you want to make the situation right. You might not get exactly what you hoped for, but if you know your desired outcome, you’ll have a much better chance of realizing it.
4. State this outcome clearly in your submission. Be clear, direct, but polite.

How AirAdvisor Can Help

Sometimes you won’t get the response you want from the airline. In other cases, you might not hear from the airline at all! This is where AirAdvisor can help!

Our experienced legal team can handle your claim from the beginning, or we can pick up where you left off. If you need any assistance getting compensated for your trouble, we can get you what you’re owed. Get started for free by entering a few basic details about your flight below. It only takes a few minutes, and you can see how much the airline owes you immediately!

Claim with AirAdvisor and get up to €600 compensationFind out how much you’re owed today.Check Your Flight 

Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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