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Contact Information

Website:

www.gulfair.com

Mailing Address:

Gulf Air Company G.S.C.
opposite Bahrain International Airport, Muharraq
Manama, Bahrain, P.O. Box 138

Phone:

033 3203 7776 - UK
1-888 359 4853 - United States

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Gulf Air Complaints: Common Issues, Advice, and Contact Information

Gulf Air Complaints: Common Issues, Advice, and Contact Information

Joanna Teljeur
Written By Joanna Teljeur
Last Updated: September 19, 2024

You recently flew with Gulf Air and your experience was far from satisfactory. Now, you want to let the airline know, and possibly get compensated for your poor experience. Is this you? 

Fortunately, the airline provides several ways for you to get in touch with them, but if you’d rather not go up against a big corporation, you can always trust AirAdvisor to help you with the complaint procedure. Keep reading, and we’ll show you what you need to do and important tips to remember. 

Which Complaints Are Worth It?

Countless passengers travel with Gulf Air and run into issues both large and small during their flight. It’s always smart to tell the airline about any trouble or dissatisfaction you had. Not only could you be given vouchers or discounts to make up for the bad experience, but the airline can benefit from the feedback. 

Certain kinds of complaints, however, can result in cash payouts from Gulf Air. These have to do with flight disruptions like flight cancellations, delays, or denied boarding situations caused when a flight is oversold. Similarly, lost and damaged baggage can lead to compensation from the airline. 

If your Gulf Air flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight

Understanding Your Passenger Rights

Your air passenger rights are determined by your region of travel. Specifically, for flights in the United Kingdom and Europe, Gulf Air is compelled to comply with certain rules anytime they depart from airports located in these areas. Regulation UK261 and Regulation EU261 require airlines to provide cash payouts to passengers whose flights were at least 3 hours late according to the payment schedule below.

  • Flights under 1500 km - £220 (€250)
  • Flights between 1500-3500 km - £350 (€400)
  • Flights over 3500 km - £520 (€600)

Gulf Air Complaints: Expert Tips for a Favourable Outcome 

Remember these tips when you file a complaint against Gulf Air.

  1. Act fast: It’s always better to send in your complaint as soon as possible while the details are fresh in your mind
  2. Don’t toss anything: You’ll need supporting documents for your complaint, especially if you want to get results. So, keep boarding passes, photos, receipts, and anything else pertaining to your disrupted flight.
  3. Provide contact details. Make it easy for Gulf Air to contact you and double check your email and phone number.
  4. State your desired outcome: Be clear and assertive (but civil) about what you expect the outcome to look like. Tell them what you want to rectify the situation and refer to air passenger rights regulations.

Gulf Air Contact Information 

The airline offers a few different ways for passengers to reach them.

Live Chat

On the Contact Us page, you’ll see the live chat option at the top of the page. You can’t miss it, and it’s available between 8am and 12am Bahrain local time.

Gulf Air Email

Gulf Air doesn’t have a public Customer Service email for complaints, so it’s best to use the webform.

Gulf Air Phone Number

  • 033 3203 7776 - UK
  • 1-888 359 4853 - United States

Gulf Air Complaints Form

At the bottom of the Contact Us page, you’ll see Share Your Feedback. When you click this, you’ll be taken to a new page where you can enter your flight and complaint details.

Gulf Air Feedback Form

Gulf Air Complaints Form

Advice for Gulf Air Complaints

When you’re ready to contact the airline, follow these steps.

  1. Go to the the AirAdvisor homepage
  2. Provide a few preliminary flight details and click Check Compensation
  3. Enter a few more specifics about your trip
  4. After we do the initial review, we’ll contact you if we need more details for your claim.

You can save time and alleviate stress by using our convenient complaint form. When we win your case, we’ll only charge a small fee from your Gulf Air compensation amount, but if we don’t succeed, you pay nothing!

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AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

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Complaints

Sandra Derry

29/12/24 Flight GF4 - GF152 Manchester to Bangkok

Feb 8, 2025
The original departure time was 08:35 am this was changed to 9.20pm . There was also a 12hour stopover in Bahrain, we were given a room for the night. We had booked a Hotel for 2 nights in Bangkok but with the change of timings we only had 1 night which was non refundable.
Preferred solution: Compensation
Jomy Paruvaparambil Joseph

Technical problems

Feb 4, 2025
On 9/1/2025 , The flight GF006 London hethreaw to Bahrain flight got cancelled and informed just before boarding . The airline staff didn’t escalated the issue properly . One full night , I had to stay in hotel and next day , they didn’t escalated at where we have to go for getting an alternate flight . I was only going for 2 weeks and my one day is gone because of this issue . I arrived at my final destination at 05:30 in the morning on 11/1/2025 . I had 7:30 hours delay in reaching my destination because of the cancellation of the flight.
Nand Kumar

They did not allow me to board in the flight

Jan 24, 2025
Documents Nand
Documents Nand
Documents Nand
confidental
My Saudia Arabis flight was at 8.05 pm from delhi to Rome via Jedah and Riyad. I reached airport arround 5 pm. I went for check in my luggage on the Saudia airline counter. When the Saudia airline staff checked my ticket then they sent me on a different counter. They said that you need the visa of saudi while i had the Europian visa with validity till april 2024. My lay over time was 1 hr 45 min at Jedah airport still they were saying to take Saudi visa. I denied and i said that i will not pay that because if this is the rule of your airline then why not you informed me during booking anf online check in. After, one hour argument, i decided to take on arrival visa. But this time, they again denied to checkin saying that your visa expiray date is less than six months. So, i will not allow to board you. Now, they stopped me at counter and no one was entertaining my query. Atlast, all the staff left the counter said that cancel your ticket now. So, i cancelled my ticket and returned back my home. I faced mental and financial loss. So, i request if you could fight for me for the compensation. Thank you.
Preferred solution: Compensation
Loss: 600 EUR
Raj Kumar

Denied boarding at Jeddah Airport

Jan 22, 2025
confidental
Hi, I want to understand, why I and my female colleague was not allowed to board our flight for Morocco, as we were not allowed to meet any gulf air supervisors and was denied a boarding pass by gulf air representative at Jeddah airport, they made me to wait for 4+ hrs and checked all our documents at airport and kept saying that they are getting the boarding pass, but exactly an hour before our flight departure they denied the boarding pass without giving us any reason, after calling the customer support we were asked to cancel the flight but that too with not full refund. We have all approvals from required embassy's with all passport visa, stamp visa and E - Visa from Morocco immigration team, all well in advance. Flight Details- KJSQQN I would like a full refund given the denial of boarding and no help at the airport.
Preferred solution: Compensation
Loss: 662 EUR
Binita Pathak

No reason given

Jan 18, 2025
FINAL DESTINATION WAS REACHED: 16 HOURS LATE . Airline did not inform about the flight change, they arranged a different connecting flight from Rhodes to Athens , then Athens to Bahrain, and then from Bahrain to Mumbai. It was highly inconvenient as my baby (20 months old) was with me and I had limited supply of food for him. He was very hungry and upset. It was a horrible experience (nightmare) for me.
Salim Idris

Lost baggage

Jan 5, 2025
My family traveled back from Dammam to Karachi on 5 Jan 2025 via Bahrain. Upon reaching to Karachi they found one bag missing which was immediately reported to baggage claim at the airport by my daughter Sarah Salim. File Ref.: KHIGF11944/05JAN25/0128GMT. Flight / Date: GF112/05JAN/GF752/05JAN. TAG No.: GF699778
Preferred solution: Compensation

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