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Gulf Air Complaints: Common Issues, Advice, and Contact Information
Get paid by Gulf Air β without calls, complex complaints forms, or runaround:
Delayed, cancelled or baggage mishandled? Claim up to Β£520 (β¬600) for flight disruptions β or up to Β£1,600 (β¬1,920) for baggage. We handle the paperwork, follow-ups and legal process. You just wait for the money.
Delayed, cancelled or lost your baggage? Claim up to Β£520 (β¬600) in compensation. We handle the paperwork, calls, and the legal process β you just wait for the money.
- www.gulfair.com
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The Mille, 1000 Great West Road, TW8 9DW, BRENTFORD, MIDDLESEX United Kingdom
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033 3203 7776 - UK1-888 359 4853 - United States
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1-888 359 4853 - United States
Mailing Address
The Mille, 1000 Great West Road, TW8 9DW, BRENTFORD, MIDDLESEX United Kingdom
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94 comments
Pritpal S
Verified | Oct 21, 2026
Delhi-Manchester
Economy
Unknown
I am writing to formally raise a claim regarding the denial of boarding for my flight, despite there still being time before boarding closed and the check-in counter appearing to remain open. We were denied boarding by a staff member named Lokesh Kumar, who, in our view, deliberately closed the counter in front of us while we were still attempting to board. This was extremely distressing and frustrating, particularly as we were travelling due to an urgent family emergency and needed to reach our destination as soon as possible. As a direct result of this incident, we were forced to book another flight immediately at the airport, at an additional cost of Β£615. We had no reasonable alternative under the circumstances, given the urgency of our family situation. We also had to wait approximately four hours at the airport before we could take the replacement flight. Our original flight arrangements were intended to get us to our destination at 7:15 a.m. However, due to being denied boarding and having to arrange alternative travel at short notice, we did not arrive until approximately 1:30 p.m. This caused a significant delay of over six hours and added considerable stress, inconvenience and financial hardship during an already difficult family emergency. I believe this incident requires a thorough investigation, particularly regarding why we were denied boarding when there was still time remaining before boarding and why the counter was closed in front of us. I am therefore requesting: β’ Reimbursement of the Β£615 we had to pay for the replacement flight. β’ Appropriate compensation for the denial of boarding, significant delay and inconvenience caused, where applicable under the relevant passenger rights regulations. β’ A formal investigation into the conduct of the staff member involved, Lokesh Kumar, and an explanation of why we were not permitted to board. β’ Written confirmation of how this claim will be resolved. Please consider the exceptional circumstances surrounding this incident. We were travelling because of an urgent family emergency, and being denied boarding in these circumstances caused considerable distress and additional expense that we should not have had to incur. I can provide supporting evidence, including the original booking confirmation, replacement flight tickets, proof of the additional Β£615 payment and any other relevant documentation required. I expect this matter to be treated seriously and look forward to receiving a prompt response and a fair resolution to my claim.
- Delhi-Manchester
- Economy
Sawitray K
Verified | Oct 20, 2026Delhi-Manchester
Economy
Unknown
I am writing to formally raise a claim regarding the denial of boarding for my flight, despite there still being time before boarding closed and the check-in counter appearing to remain open. We were denied boarding by a staff member named Lokesh Kumar, who, in our view, deliberately closed the counter in front of us while we were still attempting to board. This was extremely distressing and frustrating, particularly as we were travelling due to an urgent family emergency and needed to reach our destination as soon as possible. As a direct result of this incident, we were forced to book another flight immediately at the airport, at an additional cost of Β£615. We had no reasonable alternative under the circumstances, given the urgency of our family situation. We also had to wait approximately four hours at the airport before we could take the replacement flight. Our original flight arrangements were intended to get us to our destination at 7:15 a.m. However, due to being denied boarding and having to arrange alternative travel at short notice, we did not arrive until approximately 1:30 p.m. This caused a significant delay of over six hours and added considerable stress, inconvenience and financial hardship during an already difficult family emergency. I believe this incident requires a thorough investigation, particularly regarding why we were denied boarding when there was still time remaining before boarding and why the counter was closed in front of us. I am therefore requesting: * Reimbursement of the Β£615 we had to pay for the replacement flight. * Appropriate compensation for the denial of boarding, significant delay and inconvenience caused, where applicable under the relevant passenger rights regulations. * A formal investigation into the conduct of the staff member involved, Lokesh Kumar, and an explanation of why we were not permitted to board. * Written confirmation of how this claim will be resolved. Please consider the exceptional circumstances surrounding this incident. We were travelling because of an urgent family emergency, and being denied boarding in these circumstances caused considerable distress and additional expense that we should not have had to incur. I can provide supporting evidence, including the original booking confirmation, replacement flight tickets, proof of the additional Β£615 payment and any other relevant documentation required. I expect this matter to be treated seriously and look forward to receiving a prompt response and a fair resolution to my claim.- Delhi-Manchester
- Economy
Pritpal S
Verified | Oct 20, 2026Delhi-Manchester
Economy
Unknown
I have contacted the airline and they said send us proof and done nothing. I was at the airport and they close the desk and did not let me check in even though I had ages . Also spoke to them at the airport. His name was lokesh kumar at dehlhi airport and did not let us go through and we had to pay for another flight there and then as it was emergency I had to wait anither 4 hours till my next flight at the airport . I had fanily in hospital and it was inprotsnt thst iw as there on time. The airline provided me with nothing- Delhi-Manchester
- Economy
Abhima S
Verified | Oct 15, 2026London-Delhi
Economy
Unknown
I am requesting compensation equivalent to 50% of my total flight cost, amounting to Β£312.07 out of the Β£624.14 I paid for my journey. This request reflects the considerable distress, anxiety, humiliation and inconvenience I experienced due to the handling of the baggage issue and the conduct of the check-in staff. I was charged Β£248 for 10 kg of excess baggage despite estimating that I had only 4β5 kg of excess weight and being willing to pay the applicable fee for that amount. My baggage had also been checked earlier without any concern being raised. I was not provided with a receipt or a clear breakdown of the charge, and I felt pressured into paying to avoid missing my flight. I consider the overall experience unacceptable and request that Gulf Air investigate the matter and provide the requested Β£312.07 compensation, alongside an official receipt and a detailed explanation of the baggage charge. If the matter cannot be resolved satisfactorily, I will consider escalating my complaint through the appropriate channels.- London-Delhi
- Economy
Muhammad A
Verified | Sep 25, 2026London-Islamabad
Economy
Problems at airport
Hi i went very very late to my brother funeral in Pakistan as flight from Heathrow went 4hours late then from bahrain to Pakistan was already ready to take us we were gone late from London so more than 3hours i was late for my brother funeral prayer i was very upset payed business class and waited long hours but didnβt make it kindly proceed my claim refund application with some refund many thanks in advance- London-Islamabad
- Economy
Yujie M
Verified | Sep 7, 2026Manchester-Shanghai
Economy
No reason given
After I was notified the delay, I contacted the airline and rebook the flight to 4 days later (New departure time: 18/Dec/2025 10:15 AM). The airline refused the request of changing the flight to the original departure date by other carrier.- Manchester-Shanghai
- Economy
Abeer M
Verified | Sep 6, 2026Manchester-Dubai
Economy
No reason given
UK261 Flight Compensation Claim Summary β1. What time did you arrive at your final destination? βScheduled Arrival: July 30, 2026 at 22:35 (Dubai - DXB) βActual Arrival: July 31, 2026 at 03:30 (Dubai - DXB) βTotal Delay at Gate: 4 hours and 55 minutes late βFlight Details: Gulf Air GF0004 (Manchester to Dubai via Bahrain) booked under a single through-ticket. β2. What did the airline tell you, and when? βIn-Transit: Gulf Air confirmed the initial departure delay from Manchester (MAN) caused us to miss our scheduled connecting flight in Bahrain (BAH). βInitial Claim & Rejection: I submitted a formal UK261 claim to Gulf Air. They rejected liability, issuing a template defense citing "Air Traffic Control (ATC) restrictions" as an extraordinary circumstance. βEscalation / Dispute History: I formally contested their rejection, demanding official IATA delay sub-codes and slot allocation logs to prove whether ATC restrictions were the primary cause or secondary to an operational/turnaround delay. Gulf Air failed to substantiate their defense with evidence. β3. What care did the airline provide, if any? βGulf Air fulfilled basic Duty of Care obligations in Bahrain by providing temporary hotel accommodation and food vouchers during the extended transit delay. β4. How did the incident inconvenience you? βSevere Hardship for Family with Young Children: I was traveling with young children and an infant. Navigating the missed connection, hotel transfer in Bahrain, and late-night travel caused severe physical exhaustion and distress. βImpact on Meeting Family in Dubai: My sister was waiting at Dubai International Airport (DXB) to meet us and had to wait an extra 5 hours late into the night (until 03:30 AM) due to the delayed flight arrival. β5. Did you miss an event or lose money? No- Manchester-Dubai
- Economy
Jaiganesh M
Verified | Aug 6, 2026Frankfurt-Bangalore
Economy
Flight was delay from Frankfurt and we reach Bahrain 30 mins late . Gulf Air denied us to board and provide accommodation and provided flight for next day . I reach destination 16 hours late and unable to work on July 2nd 2026
- Frankfurt-Bangalore
- Economy
Anonymous member
Verified | Jul 20, 2026Manchester-Singapore
Economy
No reason given
Booked through FlySharp Flight was cancelled on 03/12/2026 and rebooked for 07/12/2026 we should of flown on the 6th December This made us miss a day of our scheduled holidays. Airline is very hard to contact, i have not had much contact despite emails Airline provided filights to Singapore 24 hours later- Manchester-Singapore
- Economy
Anonymous member
Verified | Jul 20, 2026Manchester-Singapore
Economy
Cancelled flight i wish to claim compensation for 3 people
Under the UK261 regulation I believe me, and my 2 adult children are entitled to compensation of Β£520 each person for a cancelled flight which was cancelled 3 days before we were due to fly out of Manchester to Singapore on the 06/12/2026. We also incurred costs of Β£175.36 for a booked 1-night stay in Singapore which we were unable to get because of the delay in arrival and also could not get my money back from the hotel due to their cancellation policies. Could I ask you look into this matter as a matter of urgency as the flight was 3 months ago now.Overall
no compensation for cancelled flights
FOOD
- Manchester-Singapore
- Economy
Shyam Sunder K
Verified | Jul 15, 2026Delhi-London
Economy
Problems at airport
Airline has not responded They have not reimbursed my alternative flight expenses and inconvenience claim caused due to this cancellation- Delhi-London
- Economy
Lisa B
Verified | Jul 12, 2026Male-Manchester
Economy
Problems at airport
We were unable to fly home with Gulf Air on 13th March 2026 from Male > Bahrain > Manchester due to the Middle East conflict. Time of arrival should have been 06.35 am in Manchester on 14th March. For Maldives to Bahrain - Text received 9th March. For Bahrain to Manchester - Text received 11th March. New flights were rearranged for 24th March, but these were then cancelled due to the ongoing conflict with forecast being April before anymore flights available. For Maldives to Bahrain - Text received 17th March. Our travel agent therefore discussed this with Gulf Air and we were offered flights on Emirates on 20th March flying from Male > Dubai > London Heathrow. As we had already had to pay for another week accommodation we just wanted to return home. Time of arrival back to Manchester was circa 1am on Sunday 22nd March. Gulf Air paid for the Emirates flights. Travel Insurance paid for the 1 week accommodation. This claim is for additional costs incurred. It does not include the loss of my husband's 1 week salary of Β£596.15 which he asked his employer to convert to 5 days annual leave so as to not be out of pocket this month, or any compensation for the stress and inconvenience. Once we received the initial cancellation message on 9th March this ruined the remaining 5 days holiday as I was just on email and phone trying to plan return home. This holiday was the most expensive I have ever been on (over Β£13,000) and was supposed to be 2 weeks in paradise, I am so upset and disappointed that for 5 days I couldn't enjoy it and then spent hours and hours on our return home trying to get reimbursement of accommodation and expenses.- Male-Manchester
- Economy
Yash K
Verified | Jun 20, 2026Economy
Mr Yash Pal Kansal relating por service
TO WHOM IT MAY CONCERN Re: Flight GF-135/ GF-005 from Delhi to Bahrain, then to Manchester with two pieces of checked luggage GF954803/GF954804 Dear Sir I would like to briefly recount my experience regarding the flight mentioned above. As a senior citizen and disabled blue badge holder for 10 years now, nearing 80 years of age, I went to India for physiotherapy-based rehabilitation. Managed to book the above flight in advance. Went with disabled wheel chair assistance to check-in counter on 13 June 2026, but was advised I have an excess weight of 5KG. I mentioned to the check-in staff that my cabin baggage had only 2 KG in weight, containing my medications only, thus the airline ought to allow this, which the staff confirmed. I was asked to refer to the male person in charge to authorise this. I waited over 10 minutes for this male person acting as manager, who was on a mobile call, to finish his call; but he did not allow this excess other than asking to transfer the excess luggage to my cabin bag, which was thankfully assisted by the person for the wheelchair, needlessly. I do not see the rationale behind this, considering the same plane was going to take the load, while ignoring the state I was in at the relevant time. My personal body weight was around 66 KG to my best knowledge. On my second leg of flight from Bahrain to Manchester, I noticed two elderly overweight females sitting with extra legroom on seats 20-B and C, while I was given a last row seat 54-G with no reclining seat. I have flown twice on the same route twice with 23 KG x2, checked in baggage before without any drama previously. Under the above proviso, I welcome a response from a competent person in GULF-AIR. Yash Pal Kansal Mob 07861288886Overall
- poor service
- Economy
- Loss: β¬250
Sultan H
Verified | Jun 12, 2026Δ°stanbul-Muscat
Economy
Missing Mobile Phone from Checked Baggage β PNR UDCFOR β GF46/GF566 β 06 June 2026
Dear Gulf Air Baggage Services Team, I am writing to formally report a mobile phone missing from my checked baggage on the following itinerary: - Booking Reference (PNR): UDCFOR - Flight 1: GF 46, Istanbul (IST) β Bahrain (BAH), Saturday 06 June 2026, Dep 06:15 β Arr 10:25 - Flight 2: GF 566, Bahrain (BAH) β Muscat (MCT), Saturday 06 June 2026, Dep 20:40 β Arr 23:10 - Baggage Tag Number: Not retained β kindly retrieve it from the check-in records under PNR UDCFOR Item details: - Device: Xiaomi Redmi smartphone - The device contains an Omani SIM card with number +968 9160 9303, which can serve as proof of ownership through network operator records The phone was placed inside my checked baggage prior to departure from Istanbul and was not found upon arrival in Muscat. I note that the baggage remained in transit handling at Bahrain International Airport for approximately 10 hours between the two flights. I kindly request that you: 1. Initiate a trace across all handling points (IST, BAH, MCT), with particular attention to the extended transit period at BAH. 2. Confirm the reference number of this claim in writing. 3. Advise on the next steps and expected timeline. I am submitting this claim within the 7-day notification period stipulated under the Montreal Convention, and I remain available to provide any additional information upon request. Contact details: Name: Sultan Hamed Nasser Hamed Al Farsi Phone: +968 9601 2487 Email: u081806@gmail.com Thank you for your prompt assistance. Sincerely, Sultan Al-Farsi- Δ°stanbul-Muscat
- Economy
- Desired solution
Other
Abdur R
Verified | Jun 10, 2026Dhaka-Manchester
Economy
Abdur Rahman flight from Bahrain to Manchester UK
Flights depture from Dhaka to Bahrain on time but from Bahrain to Manchester UK flights cancelled without noticed .thas was up full . I was asking lots airport worker or staff no one interested to give me answer, finely I went gulf air flight counter they give airport hotel voucher then I stay hotel overnight. Without food .Overall
- customer service not good
- Food not like
- Dhaka-Manchester
- Economy
- Loss: β¬1000
Driti S
Verified | May 31, 2026Bangalore-Munich
Economy
No reason given
I booked round-trip Gulf Air tickets from Germany to India for my wife, Mamta Sah, and my daughter, Driti Sah, through the online travel agency Flight Network (flightnetwork.com). Unfortunately, Gulf Air repeatedly cancelled and rescheduled the flights, each time offering only the options to either change the travel date or request a refund. These repeated schedule changes created significant uncertainty regarding our travel plans and made it impossible for us to rely on the airline's schedule. As my wife and daughter needed to return to Germany urgently, we could not continue waiting for a confirmed flight date. Consequently, we were forced to purchase new tickets with another airline at additional expense to ensure their timely return. Following the flight cancellations, I contacted Gulf Air through both their customer support telephone service and the Gulf Air feedback channel to request a refund. However, Gulf Air informed me that, since the tickets had been purchased through a travel agent, I should contact Flight Network directly. When I contacted Flight Network, they advised me that Gulf Air was responsible for processing the refund because the airline had initiated the cancellations and schedule changes. As a result, both Gulf Air and Flight Network have directed me to the other party, and neither has taken responsibility for processing the refund. This has caused considerable frustration, inconvenience, and financial loss, particularly since the cancellations were initiated by the airline and forced us to incur additional travel expenses by purchasing replacement tickets.- Bangalore-Munich
- Economy
Matthias H
Verified | May 20, 2026Munich-Singapore
Economy
Problems at airport
I received the flight cancellation notice no more than a day or two prior to the scheduled departure which was Sunday, 15 March. Gulf Air did not answer my email inquiries, and they could not be contacted over the phone, and there were no flights offered within a reasonable timespan. I managed to extend my car rental, and booked the next affordable flight I could find with a different airline. I pruchased a Singapore Airlines / Lufthansa flight which departed on Monday, March 16, and landed at 17.25pm on Tuesday, March 17. I learned that Dubai Airport had remained operational. Hence the Gulf Air flight could have been redirected, or an alternative could have been sourced. Following Gulf Air's request I did contact Booking.com a number of times. During each of the last three phone conversations with Booking.com β one of which took over 2 hours! β I was reassured that I am entitled to compensation and a refund. However, no action has been taken.- Munich-Singapore
- Economy
Althaf A
Verified | May 10, 2026Trivandrum-Dubai
Economy
Trv to bah flight was delayed for 1 hour that cause missing of flight from bah to dxb and 1 get alternative flight 5 hrs late
- Trivandrum-Dubai
- Economy
Anonymous member
Verified | May 7, 2026London-Muscat
Economy
refund not provided, waiting for ages
GF 6 - London Heathrow to Bahrain, 13 Mar 2026 GF 556- Bahrain- Muscat/Oman, 15 Mar 2026 GF 567- Muscat/Oman β Bahrain, 21 Mar 2026 GF 9- Bahrain- London, 22 Mar 2026 Ref: WTPTOO Ticket number: 0722136143144 RID : SR260125463 My 4 flights mid Mar 2026 with Gulf Air were cancelled. Refund was promised within 21 days, of course it did not happen. Stil waiting. After numerous attemps to call the Customer Service (tried at at least 100 times, different timings, including overnight as meant to be working 24/7) , someone finally picked up the call end of April and after checking with someone, I was on hold for a while, I was told refund would be on my card on 4 May, all lies. Customer Service does not pick up the calls, email is bouncing back. Unable to find any escalation. Very dissapointed with the service, lack of service, provided. Can you please support with obtaining the refund as promised?- London-Muscat
- Economy
- Loss: β¬614.53
- Desired solution
Refund
Anonymous member
Verified | May 6, 2026Bahrain-Mumbai
Economy
Refund Request for Cancelled Ticket β Pending for Over 60 Days
I am writing to formally complain regarding the refund for my cancelled ticket. Despite more than 60 days having passed since the cancellation, I have not yet received the refund amount. Please provide me with an update on the status of my refund and ensure that the payment is processed without further delay. I kindly request your urgent attention to this matter. Thank you for your cooperation. Ticket No(0722**72447)- Bahrain-Mumbai
- Economy
- Desired solution
Refund
Anonymous member
Verified | May 4, 2026Amman-Bangkok
Economy
Refund Process Delay without Mention Clear Status
this complaint about the delay in processing my refund. I was informed that the refund would take approximately 21 days in the usual day, and in the war situation, which we were in, it takes 30 days. It has now been almost two months, and I have still not received the payment or a clear update regarding the status. In addition to every time I contact the call center, they give me a new foggy deadline (4 weeks, 5 weeks, 40 days, ...... etc) I'm really upset about this situation, and I feel I'm working with a scam agency, not a professional one. At least be professional and give a fixed deadline. This is my first time with Gulf Air, I booked 3 tickets, and I think it's the last.Overall
- Refund policy and Costumer service
- N/A
- Amman-Bangkok
- Economy
- Loss: β¬1810.57
- Desired solution
Refund
Sujith S
Verified | Apr 20, 2026Dammam-Mumbai
Economy
refund requested but the payment and compensation not received
booked ticked on 16 march 2026 and it cancelled and refund requested still the amount not credited urgently do credit and confirm
- Dammam-Mumbai
- Economy
- Desired solution
Refund
Anonymous member
Verified | Apr 14, 2026London-Muscat
Economy
No customer service at all, unable to contact anyone to obtain refund for my cancelled 4 flights, meant to fly on 13 Mar, 21 days gone long time ago
My flight on 13 Mar to Manama, 15 Mar to Muscat and return via Manama were cxld for obvious reasons. 4 flights altogether, Β£ 531.29. I understand refund is after 21 days, but it is over 1 month now, unable to contact customer service, hours on line no pick up ( several occassions) useless instructions, no forms to fill, no email, abslutely zero Customer Service. I would like to get my full refund please.Overall
- Flight cxld, no refund given
- nothing is positive
- London-Muscat
- Economy
- Desired solution
Refund
Akhil A
Verified | Apr 12, 2026Economy
Luggage missing and replay not responding gulf air staffs
Dear Sir/Madam, I hope this message finds you well. I am writing to follow up on my missing baggage, which was reported on my arrival in Bahrain from Trivandrum on March 30, on flight GF2061. Despite informing the airport authorities on the same day, maintaining communication through your toll-free customer service, and submitting a complaint via customer feedback, I regret to inform you that I have not yet received any response or update regarding my luggage. The details are as follows: * Passenger Name: Akhil Anilkumar * Flight Number: GF2061 * Date of Travel: March 30 * Baggage Reference Number: GF034037 ( customer feedback reference numberΒ SR260160988) The missing luggage contains important documents and personal belongings, making this matter very urgent for me. I kindly request you to provide an immediate update on the status of my baggage and ensure its prompt recovery and delivery. I have attached the relevant documents for your reference. I would greatly appreciate your prompt attention to this matter and look forward to your earliest response. Thank you for your understanding and support. Yours sincerely, Akhil Anilkumar 973 32147652 [akhilanilkumar.euro@gmail.com](mailto:akhilanilkumar.euro@gmail.com)Overall
- my luggage is missing
- nothing
- Economy
- Desired solution
Other
Kushal S
Verified | Apr 9, 2026Bahrain-Doha
Economy
Long due Refund against Ticket no. 0722136342273
Dear Gulf Air Customer Service, I am writing to formally lodge a complaint regarding the prolonged delay in processing my refund for a flight cancelled by your airline. *Booking Details are mentioned below- * Passenger Name: KUSHAL PAL SINGH * Date of Travel: 02 March 2026 * Booking Reference: AIVONZ * Ticket Number: 0722136342273 My flight scheduled on the above date was cancelled by Gulf Air due to external factor. Following this, I submitted a request for a full refund as per your policy. However, despite the considerable time that has passed and several follow-ups through customer care representatives, I have neither received the refund nor any meaningful update regarding its status. As per standard airline policies and passenger rights, refunds for airline-initiated cancellations are expected to be processed within a reasonable timeframe. The delay in my case is excessive and unacceptable. I kindly request the following: 1. Immediate processing of the full refund to my original mode of payment and expected date of refund 2. A clear written update on the current status of my refund 3. Confirmation once the refund has been successfully initiated Please treat this matter as urgent. If I do not receive a satisfactory response within 7 days, I will have no option but to escalate the issue to the relevant aviation authorities and consumer protection agencies. I look forward to your prompt resolution of this matter. Sincerely, KUSHAL PAL SINGH +973-34104513 kushal.srgi2009@gmail.com- Bahrain-Doha
- Economy
- Desired solution
Refund
Stephen W
Verified | Mar 13, 2026Bahrain-Manchester
Economy
Being LIED to and disgraceful customer service.
I was due to fly from Bahrain to Manchester on flight GA005 on 21/02/2026 and had paid for preferred seats 29A &29B. Whilst on holiday I received an email from you on 21/01/2026 that flight GF005 had been CANCELLED it didn't say my booking was cancelled but the flight was cancelled, you arranged another flight from Bahrain/London Heathrow/Manchester. But the seats I paid for weren't allocate and I was given seats that I didn't prefer, these were again changed. I checked periodically during my holiday and flight GF005 was still live ,on 19/02/2026 the flight showed fully booked . When I flew to the UK on 22/02/2026 the flight I had booked departed from gate 20/A/B and i watched it depart .I also took photographs to evidence it. Your airline LIED to me in stating the flight was cancelled when it wasn't and you know you lied ,that frankly is a disgraceful way for a professional company to operate. you breached trust of passengers by your actions. I want compensation for adding over a 5 hours onto our journey ( which is in fact the same as a delay) and I want the money returned for the seats I booke3d but didn't receive.Overall
- cancelled flight that wasn't cancelled
- nil
- Bahrain-Manchester
- Economy
- Loss: β¬600
- Desired solution
Shehzan A
Verified | Mar 11, 2026Jeddah-Mumbai
Economy
Hello im shehzan from india Our flight is on 24 march on gulf air airlines please let us know if our flight gonna cancel or not or we getting refund or not our flight is from Jeddah to via bahrain to mumbai on 24 march
Hello im shehzan from india Our flight is on 24 march on gulf air airlines please let us know if our flight gonna cancel or not or we getting refund or not our flight is from Jeddah to via bahrain to mumbai on 24 march- Jeddah-Mumbai
- Economy
- Desired solution
Other - Hello im shehzan from india Our flight is on 24 march on gulf air airlines please let us know if our flight gonna cancel or not or we getting refund or not our flight is from Jeddah to via bahrain to mumbai on 24 march
Assia Imane M
Verified | Mar 9, 2026Madinah-London
Economy
No reason given
I would like to clarify regarding the attached invoices: they are in my father's name because the hotel reservations were made in his name. I am 17 years old and could not book in my own name. My father also filed a compensation claim with you; here is his file number: 698521 Why did we make another request? Because our tickets didn't have the same PNR number; one ticket was with my parents (PNR:FOCJGK) And our tickets with the children (PNR: SNOYPY) Thank you for your understanding.- Madinah-London
- Economy
Venu D
Verified | Mar 9, 2026London-Hyderabad
Economy
Problems at airport
Gulf Air cancelled my flight from London Heathrow for 10th March 2026 and please find attached their email received on 08th March 2026 regarding cancellation and apologies from airlines. They informed less that 48 hours before scheduled departure and did not offer any alternate or compensation. I had to book another flight with AIR INDIA and pay high price. Please find attached both invoices. I contacted the airlines & the travel agent but no solution given.- London-Hyderabad
- Economy
Anonymous member
Verified | Mar 1, 2026London-Hyderabad
Economy
Reimbursement Communication is not provided
On 28th Feb, I was informed that my flight was cancelled. Since then, I have received no clear communication from Gulf Air about the reason for the cancellation, alternative travel options, or any assistance with rebooking, accommodation, or meals, despite more than 24 hours having passed. During this time, I have had to [incur extra costs for hotel/transport, rearrange commitments, suffer significant inconvenience β adapt as appropriate]. I consider this lack of timely communication and assistance to be unacceptable and not in line with the level of service Gulf Air advertises. I respectfully request: A full explanation for the cancellation and the failure to provide any communication or support within 24 hours. Reimbursement of the reasonable expenses I incurred as a result of the disruption Any compensation I may be entitled to under applicable regulations and Gulf Airβs own policies.Overall
- Communication
- Nil
- London-Hyderabad
- Economy
- Loss: β¬300
- Desired solution
Sharon M
Verified | Feb 20, 2026Manchester-Bangalore
Economy
I had originally booked my flight well in advance for Saturday, 7 February, scheduled to arrive on Sunday, 8 February, with a 1.5-hour layover in Bahrain. I booked early specifically to avoid last-minute disruption and additional expenses so that I can have a pleasant flight. A few days after, I was first informed that my flight had been rescheduled to Sunday, 8 February, now arriving on Monday, 9 February, with the same flight timings but a dayβs delay. After 2 days receiving the flight re-schedule details, I received another email stating the flight had again been changed to Saturday, 7 February, but now arriving on Monday, 9 February, with a layover of over 23 hours in Bahrain. When I contacted customer support, I was informed that the only available option was: Departure: Saturday, 7 February Arrival: Sunday, 8 February, around 9:00 PM Layover in Bahrain: 14.5 hours And I was advised that no alternative flights or rebooking options were available. I am currently on a Graduate visa, which expires on 8 February, and I am legally required to leave the country by that date. Due to this constraint, I cannot delay my travel, nor can I cancel and rebook with another airline at the last minute, especially given the extremely high fares(double what I booked). This left me with no choice but to accept the 14.5-hour layover, despite the significant inconvenience and stress involved. As a direct result of Gulf Airβs repeated schedule changes, I experienced severe anxiety and stress, which caused me severe inconvenience during the last minute before my travel. I incurred financial losses as well, including cancelled commitments and arrangements made in Bangalore, as I will be landing late at night and had to book accommodation to stay overnight in Bangalore. I was forced to accept a materially inferior itinerary compared to what I originally paid for, which is just not fair. All of this disruption occurred through no fault of my own. Given that the flight schedule was altered multiple times by Gulf Air and that I was left with no reasonable alternative, I formally request a refund of my ticket, as the final itinerary is substantially different from my original booking, and I am literally left with no option but to accept the one that Gulf Air is providing me, I trust that you will handle this complaint responsibly please.
- Manchester-Bangalore
- Economy
Ritika R
Verified | Jan 18, 2026Manchester-Delhi
Economy
Very bad, terrible Baggage handling
Dear Gulf Air Customer Relations Team, I am writing to formally report damage to my checked baggage that occurred while travelling with Gulf Air. Upon collecting my suitcase at the baggage carousel after my recent flight on 11 Jan 2026, I discovered that the wheels of my suitcase were broken and unusable. The suitcase was in good condition prior to check-in at Manchester Airport on 10 Jan 2026, and the damage has rendered it difficult to use and requires repair or replacement. Below are my travel details for your reference: β’ Passenger Name: Ritika β’ Booking Reference (PNR): KGKQJM β’ Flight Number(s): GF 4, GF 130 β’ Date of Travel: 10 Jan 2026 β’ Route: [Departure - Manchester, UK β Arrival Airport - DEL Delhi, India] β’ Baggage Tag Number: GF610230 I respectfully request compensation for the damage caused to my suitcase, in line with Gulf Airβs baggage handling and compensation policies. I am happy to provide photographs of the damaged suitcase, receipts, or any additional information required to support my claim. Please advise me on the next steps and the documentation needed to process this request. I look forward to your response and a prompt resolution of this matter. Kind regards, Ritika +91 9717761802 +44 07587821950 Ritika.gautam96@gmail.com Block G Flat 47 Devonshire Courtyard Sheffield S1 4HGOverall
- Poor baggage handling
- Good food
- Manchester-Delhi
- Economy
- Loss: β¬200
- Desired solution
Anonymous member
Verified | Jan 15, 2026Bahrain-Lahore
Economy
Aya Hassan Ali muhamad Adnan 1
most valuable thing my bag education degree and it contains countless valuables worth more than $1,200and weighs 32 kgOverall
- I didn't find my bag. This is a failure for me.
- Only food
- Bahrain-Lahore
- Economy
- Desired solution
Aya Hassan A
Verified | Jan 10, 2026Bahrain-Lahore
Economy
Aya Hassan Ali muhamad Ψ²ΩΨ¬Ϋ ΨΉΨ―ΩΨ§Ω
Sir, we have a bag which we had come from Bahrain to Lahore on around 28th December on flight number 766. It has been 14 daysOverall
- Bad
- Good
- Bahrain-Lahore
- Economy
- Desired solution
Other - Sir, we have a bag which we had come from Bahrain to Lahore on around 28th December on flight number 766. It has been 14 days now but our bag has not been found yet. We have complained repeatedly but still we are not getting any response. Please, this is our request, this is our request, our bag should be given to us. It contains many important documents and also many valuable items. If it is lost, we will suffer a lot of loss. Sir, this is our request.I am currently at my husband's house. I got married in Lahore, Pakistan.
Neju C
Verified | Jan 7, 2026Bangalore-Bahrain
Economy
Flight delay and limited checkin counter chaos
I am raising a complaint regarding the significant delay of Flight GF281 scheduled to depart from Bangalore Airport at 9:50 PM on 4th January 2026. The flight eventually took off only at 12:30 AM on 5th January 2026, resulting in a delay of over 2.5 hours. What was particularly disappointing was that this delay was communicated to passengers only about one hour prior to the original departure time. No adequate assistance, support, or clear communication was provided to passengers during this period. As I was traveling with my 1-year-old baby, the delay and lack of support caused considerable discomfort and inconvenience. Managing an infant late at night in an airport without any assistance made the experience extremely stressful. I request you to kindly review this matter and let me know what compensation or remedial action can be provided in accordance with your customer service policies. I would also appreciate an explanation for the delay and the lack of passenger support. I hope the airline will take this feedback seriously and improve its handling of such situations, especially for passengers traveling with infants.Overall
- Flight delay,no information provided,no help since travelling with a baby,lot of inconvenience and time waste
- Bangalore-Bahrain
- Economy
- Loss: β¬3000
- Desired solution
Ahmed A
Verified | Jan 3, 2026Bahrain-Abu Dhabi
Economy
No reason given
Below is my message to the airline as a complain: βI am writing to request for an immediate cancellation for my tickets on the below booking references with full refund and compensation for me and my family: 1. KWJMXX 2. EJSZYZ 3. YNAACJ The flight was supposed to departure on 18th December 2025 at 20:55. It was rescheduled 3 times until 19th December 9:00 am which is not feasible for me to travel on. We were informed about the new flight timing on 19th December at 2:00am after waiting for more than 5 hours. This is unacceptable and caused myself (a person with special needs) and my family a suffering time. Cancellation with full refund and compensation are mandatory. I tried to contact your call center to issue the cancellation immediately but there is no response at all!β - requested tickets cancellation with full refund and compensation. gulf air confirmed cancellation with full refund as stated in the email reply attached but nothing received yet! - I stayed in Bahrain few days more and booked another ticket from my own money since I didnβt receive my money back. - I was traveling on Business class. - I was a traveler with special needs using wheelchair for mobility and the disruption in flight caused my condition to be worse due to long duration between check-in and flight cancellation information more than 12 hours on a wheel chair. - After flight cancellation I got my bags 2 days later due to the big mess in the airport due to lack of proper bags offloading mechanism. - I requested bags delivery to my address but didnβt get any response from Gulf Air (email communication attached)- Bahrain-Abu Dhabi
- Economy
Nouhaila E
Verified | Jan 3, 2026Bahrain-Casablanca
Economy
They tell few of us that the flight was cancelled but the flight was only overbooked they did not ask for our permission to leave the seat so they scam us then they give us another flight in 5 hours
- Bahrain-Casablanca
- Economy
Jay A
Verified | Dec 21, 2025Bahrain-Manila
Economy
Gulf air airlines services..
Bahrain to manila 1 day delay that why I loss my flight in manila domestic. Then I expense to buy new domestic ticket.....Overall
- Delay flight
- Bahrain-Manila
- Economy
- Loss: β¬12000
- Desired solution
Anonymous member
Verified | Dec 20, 2025Bahrain-Manila
Economy
Gulf air airlines services..
delay flight couse of my connecting flight from manila to legazpi losing.that why I expense money to buy again the ticket.Overall
- Delayed flight
- Bahrain-Manila
- Economy
- Loss: β¬15000
- Desired solution
Mohammed Yahya Abdul Gani B
Verified | Dec 16, 2025Mumbai-Dubai
Business
Theft from my check in luggage
Hi, I had 900 USD in my check in bag. When i reached Dubai and checked in the hotel and opened my bag i shockingly found my 900 USD missing and the zipper was broken. I have attached pic of my bag and boarding pass. I would like you to please check from your end may be on cctv etc and please let me know. Still if cannot be found i will have to lodge a official police complaint in Mumbai which will raise media attention etc. So I again request you to kindly check on cctv if possible. My contact number +91 9867229117 and email id yhy@goiindia.com- Mumbai-Dubai
- Business
- Loss: β¬800
- Desired solution
Fabiha N
Verified | Dec 13, 2025Bahrain-Doha
Economy
The customer service experience was wholly inadequate and fell significantly below the standards expected of an international airline.
I am writing to formally complain about the conduct of a cabin crew member during my recent journey with Gulf Air while travelling from Jeddah to Doha via Bahrain with my family dated on 13 December 2025. This was our first experience flying with Gulf Air GF 520. The initial flight from Jeddah was delayed GF 174, and my familyβincluding two children, one of whom is an infantβwas already under considerable fatigue. At the time of the incident, my infant was asleep in my arms, and we were preparing for a connecting flight from Bahrain to Doha. During this period, a cabin crew member displayed behaviour that was inconsistent with the professional standards expected of airline personnel. The crew member, like Old Women, appeared unkempt and conducted herself in a manner that was unprofessional, discourteous, and inappropriate, particularly given the presence of an infant. My Husband respectfully requested that the crew member explain the procedure for securing the infant seat belt, as this was his first time using this type of restraint. Rather than providing verbal guidance, the crew member proceeded to physically intervene and attempt to fasten the seat belt without my consent. Despite my wife clearly and politely advising that we would manage the process ourselves, the crew member disregarded our request and continued her actions in an assertive and intrusive manner. Her tone throughout the interaction was harsh and dismissive, lacking basic professional courtesy. When I gently touched her hand solely to prevent further unsolicited physical intervention, she reacted in an escalatory manner by publicly addressing and insulting me in front of other passengers. She loudly stated, βI also have children, and I know how to do it she mentioned that I can get out to you from the plane, causing unnecessary embarrassment and emotional distress to my family. This response was entirely disproportionate, unjustified, and unprofessional. At no point did the crew member demonstrate patience, empathy, or appropriate customer serviceβqualities that are especially critical when assisting families traveling with infants. Her conduct caused my family to feel uncomfortable, disrespected, and unsafe during the flight. This incident has significantly undermined my confidence in Gulf Airβs service standards and crew training. As a direct result of this experience, I am deeply disappointed and reluctant to consider Gulf Air for future travel unless meaningful corrective action is taken. I formally request that this matter be thoroughly investigated, that appropriate action be taken in accordance with Gulf Airβs internal policies, and that I be informed of the outcome of this investigation. Such conduct by cabin crew is unacceptable and does not align with the standards expected of a professional international airline.' Regards, Fabiha NaazOverall
- Poor Customer service on Board - Insulting to passenger by Crew member who is like An unkempt older woman.
- Nothing -Broken seat and unable to down seat for comfortable.
- Bahrain-Doha
- Economy
- Loss: β¬1000
- Desired solution
Muhammad I
Verified | Dec 13, 2025Islamabad-Jeddah
Economy
Dear Sir/Madam, I am writing to formally lodge a complaint and request compensation for the inconvenience and loss caused due to denied boarding and excessive delay on my recent travel from Islamabad to Jeddah via Bahrain on 28 November 2025. I had completed online check-in and received two boarding passes with confirmed seat numbers at Islamabad International Airport. Flight Details β’ Flight GF-1771 (Islamabad β Bahrain) Scheduled Departure: 28 Nov 2025 at 15:10 Actual Departure: 16:00 (approx. 50 minutes delay) Scheduled Arrival in Bahrain: 17:50 (approx. 45 minutes late) Due to this delay, I proceeded directly to the next flight: β’ Flight GF-173 (Bahrain β Jeddah) Scheduled Departure: 28 Nov 2025 at 18:00 Despite having a valid boarding pass, I was denied boarding at the gate. The airline cancelled my boarding pass, did not allow me to board the flight, and forced me to wait for the next available flight, which was: β’ Flight GF-175 Scheduled Departure: 29 Nov 2025 at 01:55 This resulted in a total delay of more than 8 hours. This delay caused significant disturbance to my schedule, personal commitments, and additional stress. Request for Compensation Under international passenger rights and standard aviation regulations (including denied boarding rules), passengers who are denied boarding due to airline reasons β not due to their own fault β are entitled to compensation, care, and reimbursement for the inconvenience suffered. Since: β’ I had a confirmed reservation and boarding pass, β’ I arrived on time at the gate, β’ The denied boarding was not caused by me, β’ And I was delayed for over 8 hours, I respectfully request appropriate compensation as per applicable passenger protection laws and airline policies. Please review this case urgently and advise on the compensation and reimbursement process. Thank you for your cooperation. I look forward to a prompt resolution. Regards, Muhammad Islam 00966559419513
- Islamabad-Jeddah
- Economy
Anonymous member
Verified | Dec 3, 2025Economy
very poor service - issues not resolved at all
My aunty has lost her phone at Bahrain airport and it was found and now with the airport police. Police advised me to contact gulf air to arrange for it to be sent to london. However, gulf air keeps passing the ball to the lost and found team and are not willing to help at all. When I have contacted the baggage team, they asked to contact gulf air. I have been passed around from this team to that team with the issues not being solved. I am putting a formal complaint against gulf air.Overall
- very bad customer service not willing to help at all when i have left the phone at the airport even though it has been found
- none at all - 0 star or less if i can give
- Economy
- Desired solution
Other
Murtaza A
Verified | Nov 27, 2025Kuwait-Bangkok
Economy
No reason given
Flight delayed 15 hours from Actual departure time. We have meeting in Bangkok and we rejected for our new contract- Kuwait-Bangkok
- Economy
Ahmed Husain R
Verified | Nov 27, 2025Kuwait-Bangkok
Economy
No reason given
On arriving at Bahrain airport they inform us that flight is delay about 8 hours, we didn't accept this and requested them to arrange a alternative flight because we had a meeting in Bangkok but they refuse and said that flight has some technical issues so we can't do anything we just provide you hotel stay and meal. And then after 3 hours when we reach hote, we got another message that flight is delay again and new departure time is more 8 hours delay so total 15 hours delay ftom actual departure time.and then flight again delay 1 hour so Total 16 hours of delay.. My whole day ruin. I lose my meeting and my contract. We suppose to reach at Bangkok on 24 November 2025 at 0920 hrs but i reached at Bangkok on 25 November 2025 at 0445 hrs- Kuwait-Bangkok
- Economy
Asmaa S
Verified | Nov 27, 2025London-Bahrain
Economy
Asamaa Baggage damage - Heathrow
May bag been damaged while traveling from Heathrow airport to Bahrain and the brand of the bag is Samsonite, i bought it from Canada and got the receipt of the buying. the bag is damaged and can't travel with it again. i have attached pictures. i need to be compensated.
- London-Bahrain
- Economy
- Loss: β¬70
- Desired solution
Anonymous member
Verified | Nov 26, 2025Bahrain-Kochi
Economy
Boarding denied due to over booking
I am writing to formally lodge a complaint regarding an extremely distressing incident I experienced while attempting to board my Gulf Air flight. On 26/11/2025, I was scheduled to fly on Gulf Air flight GF-270 from Bahrain to Kochi. Unfortunately, I was denied boarding due to overbooking, despite having a confirmed ticket and arriving well within the required check-in and boarding time. I arrived at the airport well in advance with all required documents, including my valid ticket and passport. However, upon reaching the Chek-in counter, I was informed by your ground staff that the flight was overbooked, and my seat had been reassigned to another passenger. This situation was not only highly inconvenient but also caused significant disruption to my travel plans.- Bahrain-Kochi
- Economy
- Loss: β¬400
- Desired solution
Khalid Yaseen A
Verified | Nov 22, 2025Jeddah-Baghdad
Economy
Zero customer service from gulfair
We are writing to formally raise a complaint regarding the cancellation of one sector of our flight on the 13th Nov 2025 .We arrived at Jeddah airport at 4.00 in the morning only to be informed at the checking desk that our names are not on the system and finally they told us that the reason for that is that our connecting flight from Bahrain to Baghdad was cancelled and we have to travel on the 14th instead ,we received no prior notification which led to considerable inconvenience. As a result we had to go back to Jeddah city and book a hotel for 2 nights which we personally covered its cost, moreover our rebooked flight transit time is 5 hours instead of the 1 hour original flight, adding further disruptions to our travel plans.- Jeddah-Baghdad
- Economy
- Desired solution
Afia R
Verified | Nov 7, 2025Lahore-Jeddah
Economy
I hope you are doing well. PFA, my ticket was from 1) LAHORE TO bahrain (GF765) 2) bahrain to jeddah (GF173) My waiting time in Bahrain was 40 minutes. Flight GF765 was delayed until the end. Due to this delay when I arrived at Bahrain airport they said GF 173 had already departed. My whole trip is ruined. I already have a boarding pass for GF173 but at Bahrain airport they canceled and issued me New boarding pass for GF175 which departed on 04-NOV-2025 01:55. This is totally unacceptable, more than 8 hours delay. I need compensation. If I have to wait like this, why would I buy an expensive ticket? I can buy 8hours waiting ticket for 500sar.
- Lahore-Jeddah
- Economy
These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
You recently flew with Gulf Air and your experience was far from satisfactory. Now, you want to let the airline know, and possibly get compensated for your poor experience. Is this you?
Fortunately, the airline provides several ways for you to get in touch with them, but if you’d rather not go up against a big corporation, you can always trust AirAdvisor to help you with the complaint procedure. Keep reading, and we’ll show you what you need to do and important tips to remember.
Which Complaints Are Worth It?
Countless passengers travel with Gulf Air and run into issues both large and small during their flight. It’s always smart to tell the airline about any trouble or dissatisfaction you had. Not only could you be given vouchers or discounts to make up for the bad experience, but the airline can benefit from the feedback.
Certain kinds of complaints, however, can result in cash payouts from Gulf Air. These have to do with flight disruptions like flight cancellations, delays, or denied boarding situations caused when a flight is oversold. Similarly, lost and damaged baggage can lead to compensation from the airline.
If your Gulf Air flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.Check Your Flight
Understanding Your Passenger Rights
Your air passenger rights are determined by your region of travel. Specifically, for flights in the United Kingdom and Europe, Gulf Air is compelled to comply with certain rules anytime they depart from airports located in these areas. Regulation UK261 and Regulation EU261 require airlines to provide cash payouts to passengers whose flights were at least 3 hours late according to the payment schedule below.
- Flights under 1500 km - £220 (€250)
- Flights between 1500-3500 km - £350 (€400)
- Flights over 3500 km - £520 (€600)
Gulf Air Complaints: Expert Tips for a Favourable Outcome
Remember these tips when you file a complaint against Gulf Air.
- Act fast: It’s always better to send in your complaint as soon as possible while the details are fresh in your mind
- Don’t toss anything: You’ll need supporting documents for your complaint, especially if you want to get results. So, keep boarding passes, photos, receipts, and anything else pertaining to your disrupted flight.
- Provide contact details. Make it easy for Gulf Air to contact you and double check your email and phone number.
- State your desired outcome: Be clear and assertive (but civil) about what you expect the outcome to look like. Tell them what you want to rectify the situation and refer to air passenger rights regulations.
Gulf Air Contact Information
The airline offers a few different ways for passengers to reach them.
Live Chat
On the Contact Us page, you’ll see the live chat option at the top of the page. You can’t miss it, and it’s available between 8am and 12am Bahrain local time.
Gulf Air Email
Gulf Air doesn’t have a public Customer Service email for complaints, so it’s best to use the webform.
Gulf Air Phone Number
- 033 3203 7776 - UK
- 1-888 359 4853 - United States
Gulf Air Complaints Form
At the bottom of the Contact Us page, you’ll see Share Your Feedback. When you click this, you’ll be taken to a new page where you can enter your flight and complaint details.
Advice for Gulf Air Complaints
When you’re ready to contact the airline, follow these steps.
- Go to the the AirAdvisor homepage
- Provide a few preliminary flight details and click Check Compensation
- Enter a few more specifics about your trip
- After we do the initial review, we’ll contact you if we need more details for your claim.
You can save time and alleviate stress by using our convenient complaint form. When we win your case, we’ll only charge a small fee from your Gulf Air compensation amount, but if we don’t succeed, you pay nothing!
We work on a No-Win, No-Fee basis
AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.
Author:
Joanna TeljeurJob/Position: Senior Editor & Content Lead
Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.
Gulf Air customer support contact details
Website:
www.gulfair.com
Phone
033 3203 7776 - UK
1-888 359 4853 - United States
Mailing Address
The Mille, 1000 Great West Road, TW8 9DW, BRENTFORD, MIDDLESEX United Kingdom
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