Majir S
Verified | May 5, 2025
- Dubrovnik-Frankfurt
- Economy
Flight from Dubrovnik to Frankfurt...
- Dubrovnik-Frankfurt
- Economy
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RATED 4.5/5 AFTER 28,734 REVIEWS
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Croatia Airlines Reviews and Ratings
Check 3,106 verified passenger reviews to find out if Croatia Airlines is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.
Pros
Friendly, professional cabin crew and ground staff - Comfortable short-haul flights
- Easy check-in and boarding process
Cons
Older aircraft - Difficulty getting refunds
- Poor customer service
17% of reviewers learnt about & won compensation with AirAdvisor’s help
Pros
- Friendly, professional cabin crew and ground staff
- Comfortable short-haul flights
- Easy check-in and boarding process
Cons
- Older aircraft
- Difficulty getting refunds
- Poor customer service
Croatia Airlines reviews
3.29
Terrible
(0)Poor
(5)Average
(0)Very Good
(0)Excellent
(1)
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Croatia Airlines Ratings
All-time Rating & Reviews
Croatia Airlines customer review scores from various review websites. Average Star RatingCroatia Airlines customer review scores from various review websites.
Average Star Rating
3.29
Total number of reviews for Croatia Airlines Total Reviews countTotal number of reviews for Croatia Airlines
Total Reviews count
3106 Average rating collected from all review sites. Some scores have been adjusted to 5-star scale Review Sites DistributionAverage rating collected from all review sites. Some scores have been adjusted to 5-star scale
Review Sites Distribution
AirAdvisor
3.293106 (100%)
TripAdvisor
31294 (41.9%)
Flight Radar
3.9781 (25.3%)
eSky
4.1324 (10.5%)
Google
3.2316 (10.2%)
TrustPilot
1.7181 (5.9%)
Kayak
3.6568 (2.2%)
FlightReport
3.346 (1.5%)
Airlines-Inform
3.1733 (1.1%)
Airline Ratings
2.915 (0.5%)
Yelp
4.45 (0.2%)
PissedConsumer
23 (0.1%)
Productreview
3.32 (0.1%)
SkyTrax Ratings
3(%)
Tiket2
4(%)
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How does Croatia Airlines compare?
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Star ratings breakdown
- Ease of compensation and refunds
- In-flight entertainment (WiFi, TV, movies)
- Baggage policy & handling
- Cleanliness
- Customer service
- Check-in and boarding
- Value for money
- Food and beverage
- Legroom & seat comfort
- Ticket change & cancellation flexibility
3.29
3106
3/5 overall
- 3/5
- 2/5
- 3/5
- 3/5
- 3/5
- 3/5
- 3/5
- 3/5
- 3/5
- 2/5
3 ways to claim compensation from Croatia Airlines
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Option 2 - Check how much you are owed right now with our instant compensation checker.
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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Croatia Airlines by following the steps below
- Fill in the feedback and claims form on the Croatia Airlines website. (30 minutes with all the right documentation).
- Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
- If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
- Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)
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