Norwegian Air Reviews
36678 passengers’ reviews
Oksenøyveien 3 Postboks 115 1336 Lysaker Norway
+44 (0)330 828 0854
36678 passengers’ reviews
Oksenøyveien 3 Postboks 115 1336 Lysaker Norway
+44 (0)330 828 0854Leave your complaint to professionals.
Complaints handled by AirAdvisor
All-time Rating & Reviews
Average Star Rating
3.23Total Reviews
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SkyTrax Ratings
(%)
36678 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Affordable PricingGood In-Flight Wi-fiClean and Modern Aircraft
Poor customer serviceStrict Baggage PolicyNo Complimentary Food or DrinksNorwegian gets a lot of praise for their competitive prices on European routes and for offering free Wi-Fi, especially on short-haul flights. Many passengers mention the use of newer aircraft and on-time performance as other notable strengths. Poor customer support for cancelled flights, booking changes, and refunds caused many reviewers to complain stating they had trouble resolving their issues. Additionally, Norwegian’s stringent baggage policy for cabin bags and high fees for hold luggage resulted in numerous unfavourable reviews. On long-haul flights, many passengers complained about having no complimentary food or drinks.
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Trying to contact Norwegian? Get details about how to lodge a complaint and file a successful airline claim with AirAdvisor.
Involuntary denied boarding compensation is available, up to £520 if Norwegian Air overbooking gets you bumped. Learn how to get it without stress.
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