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Norwegian Air International Reviews and Ratings

Check 36,381 verified passenger reviews to find out if Norwegian Air International is good. Find out how travellers rate flights, comfort, overall service, and leave your own review.

Pros

Affordable Pricing
Good In-Flight Wi-fi
Clean and Modern Aircraft

Cons

Poor customer service
Strict Baggage Policy
No Complimentary Food or Drinks

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Norwegian Air International reviews

3.21

Terrible
(1)
Poor
(4)
Average
(3)
Very Good
(0)
Excellent
(0)

Jakob

Verified | Sep 18, 2024

London-Copenhagen
Economy

The formal reason was given as "air traffic control restrictions", however upon reaching the service desk at Gatwick

I requested to be rebooked onto the later flight that day. This was refused due to maximum capacity. I am not aware that any voluntary deboarding process was conducted to allow passengers with urgent travel needs to board. I then requested immediately that we be booked on a Heathrow flight and provided with transport as there was ample time to reach this flight. This was refused and I was informed Norwegian would only allow rebooking to their own flights and the service desk staff said if I chose any other option, I would have to cover all expenses myself. We were therefore forced to take the offer from the airline to provide hotel, dinner & breakfast for the night and rebooked us on the 3/4/2023 at 10:00 which was also delayed and arrived in CPH at ca. 14:30 on the 4/3/2023. I am a freelance consultant and was due to work on the Monday the 3/4/2023. The delay resulted in a loss of income of eight hours totalling GBP693.64 (8 x DKK750.00 = DKK6,000.00). I understand that there were air traffic control issues in France that weekend which were already known in the week before my return travel and would that there was ample time for Norwegian to reroute flight or otherwise take actions to mitigate the disruption. In any case, denying me a flight on another airline I believe was against EU regulations.

London-Copenhagen
Economy

Lukas

Verified | Sep 18, 2024

Oslo-Copenhagen
Economy

Technical problem.

Had to bus all the pax to new aircraft. Then waited almost as long for another slot. Airline states: Norwegian flight: D8629 (OSL-CPH) 2023-06-02 Disruption type: Delayed Delay time: 3 hours and 2 minutes Reason for disruption: This disruption was caused by technical difficulties 1 hour and 36 minutes and air traffic control restrictions 1 hour and 26 minutes. Total delay 3 hours and 2 minutes. I lost connection in CPH (bought on separate ticket) and had to take night train for 6 hours. Arriving at final destination approx 8-9 hours later.

Oslo-Copenhagen
Economy

Noah

Verified | Sep 18, 2024

Copenhagen-Berlin
Economy

The airline said it was due to air traffic control restrictions.

After about two hours, they sent an SMS that a digital voucher for 60 DKK was added to the boarding pass but it didn't work. I was told by SMS to travel to the airport as normal. As a result I spent 4 hours at the airport. I arrived home very late.

Copenhagen-Berlin
Economy

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Norwegian Air International Ratings

All-time Rating & Reviews

Average Star Rating

3.21

Total Reviews count

36381

Review Sites Distribution

AirAdvisor
3.21
36381 (100%)
TripAdvisor
3.5
29107 (80%)
TrustPilot
1.5
4229 (11.6%)
Yelp
1.7
1181 (3.2%)

eSky
4.1
485 (1.3%)
Google
2.6
308 (0.8%)
Airlines-Inform
3.92
307 (0.8%)
Kayak
4.1
293 (0.8%)
Airline Ratings
2.54
222 (0.6%)
FlightReport
3.6
112 (0.3%)
Flight Radar
4.25
49 (0.1%)
SiteJabber
2.5
11 (0%)
Reviews.io
1
7 (0%)
SkyTrax Ratings
4
(%)

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Star ratings breakdown

Ease of compensation and refunds
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Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

3.21

36381

3/5 overall

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Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Norwegian Air International by following the steps below
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2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
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Norwegian Air International Reviews and Ratings

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Norwegian Air International reviews