NO WIN, NO FEE - EVER
We cover all legal costs, including court
YOUR CLAIM WINDOW MAY BE CLOSING
Just 3 minutes – add your flight number
YOUR DATA STAYS PRIVATE
Encrypted. Never shared with third parties
RATED 4.5/5 AFTER 28,741 REVIEWS
830,000 cases, 98% of court cases won

Norse Atlantic Airways Reviews and Ratings

Read 3,198 verified passenger reviews to find out if Norse Atlantic Airways is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Exceptionally clean aircraft cabin
Helpful and friendly flight crew
Good refund process

Cons

No online check-in
Extra fees for essentials
Unexpected fees
Rude, unhelpful ground staff

Skip to ratings

17% of reviewers learnt about & won compensation with AirAdvisor’s help

Norse Atlantic Airways reviews

2.07

Terrible
(9)
Poor
(2)
Average
(1)
Very Good
(1)
Excellent
(0)

Isobel B

Verified | Sep 4, 2026

Rome-New York
Economy

Denied boarding

The check in counter was closed early and I was forced to stay an extra day. The agent was across the way talking to British Airways. She had turned the Norse sign off and I was going around the airport looking. Once one of the agents at the airport was honest enough to tell me they called her and she refused to give me a ticket. She said I was too late. She spent some time arguing with me about her refusal to give me a ticket.

Rome-New York
Economy

Eric D

Verified | Apr 26, 2026

Economy

This is the least customer friendly...

This is the least customer friendly company I have ever dealt with. Due to their scheduling problem, I had to depart a day early, and return a day later than originally planned. I was unable to cancel my land plans to adjust to their screwup! Secondly, when checking on line for the flight, their system was very glitchy, and after 90 minutes of trying was unable to check-in. No live customer service person. Gate check in closes 2 hours before flight time. Ridiculous. Spend a few dollars more, and fly with a reliable airline.

Overall

NO Customer Service
NA

Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight cancellation.

Check your eligibility here.

Anonymous member

Verified | Mar 5, 2026

Economy

DO NOT, I REPEAT, DO NOT EVER FLY N...

DO NOT, I REPEAT, DO NOT EVER FLY NORSE. They confirmed they owe me 900EUR for cancelled and severely delayed roundtrip flights (yes, issues BOTH ways) and have not heard back from them to be compensated for 6 months!! This is ridiculous and so unprofessional. Worst airline I've EVER flown with. I would give them a ZERO if I could

Economy

Comments

Passenger rights expert: Flight cancellation might mean you’re owed up to €600 in compensation.

Find out if you can make a claim now.

Markus L

Verified | Jan 14, 2026

Rome-Los Angeles
Economy
Claim escalated to airline

Flight cancellation

DON'T TRAVEL WITH NORSE! They have no customer service whatsoever. There is no phone number to contact them and emails are never replied to. They cancelled our flight without telling us, forcing us to stay overnight in the airport region of Rome (horrible area). The city is many miles away and taxis to and from are very expensive. It's a budget airline of the lowest order - I'd rather pay a few dollars more and feel safe knowing I can contact someone if the need arises.

Rome-Los Angeles
Economy
Claim escalated to airline

Anonymous member

Verified | Dec 31, 2026

London-New York
Economy

Extremely disappointed with No response

I am extremely disappointed with Norse Airlines’ customer service. I submitted a damaged baggage claim over three months ago and have since sent three emails, including follow-ups. Not one has been acknowledged or answered. The complete lack of communication is unacceptable, especially for an airline dealing with time-sensitive passenger claims. I’ve been left with no choice but to prepare escalation to consumer protection and aviation authorities due to Norse’s failure to respond. If you encounter an issue that requires after-travel support, be aware that you may be ignored entirely. I would not recommend Norse Airlines based on this experience.

Overall

All round service
None

London-New York
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €1,920 compensation for Lost or delayed baggage.

See if you qualify today.

Anonymous member

Verified | Dec 13, 2025

Economy

Cancelled Flight and No help offered

They cancelled our flight at very short notice and offered a replacement at an unsuitable time. No Attempt to switch us to a different airline or any other help. Completely uncontactable.

Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight cancellation in most cases?

Check if you can claim compensation here.

Jennifer S

Verified | Oct 16, 2025

Los Angeles-Birmingham
Economy

Flight delay

The customer service is the worst, they violate their check in policy, also not letting you check in online “this flight is not available for online check in” and at the airport they are so rude.

Los Angeles-Birmingham
Economy

Joseph C

Verified | Oct 15, 2025

Rome-Los Angeles
Economy
Claim escalated to airline

Flight delay

Never received $18. meal compensation during the delay period from "Swipe". During flight check-in at 1200, your counter representative couldn't help me in getting a compensated meal

Rome-Los Angeles
Economy
Claim escalated to airline

Jonathan Alexander B

Verified | Sep 3, 2025

Rome-Los Angeles
Economy
Successful claim

Ritardo del volo

Even though my last flight was over 10 hours late. I know things happen. I would rather be late than on a malfunctioning airplane or in dangerous conditions. I like Norse air because their economy premium is spacious. However, almost all my Norse flights have been late. And they don’t have WiFi onboard. So when booking my recent travel, I allowed a seven hour layover in case something happened however, I miss that layover still when my flight was over 10 hours delayed from Rome to Los Angeles. I miss my connecting flight from Los Angeles to Monterey California and in order to get home on time to get to work I was forced to rent a car and drive the five hours after the 12 hour flight all the way to Monterey. I was supposed to be at home and in my bed by 9 PM instead I did not get home until 4 AM and had to get up for work at 6 AM.

Rome-Los Angeles
Economy
Successful claim

Jill W

Verified | Aug 19, 2025

Athens-New York
Economy

Flight delay

From 5:00 AM - 1:00 PM No information was provided by the airline as why we were delayed. First delay was conveyed we would leave at: 10:30, then 11:00, then 12:15. We didn’t take off till 2:20 PM. While sitting on the (cramped) aircraft for 2 hours before take off no food, snacks, or drinks were available. Passengers were told they could leave the aircraft and stay in Athens if they chose to do so. I’ve been on delayed flights where at least water or juice were offered. It was the longest most uncomfortable trip of my life. We arrived over 6 hours late. Most disturbing was I missed most of my 2 grandchildren’s back to college family dinner. I will never fly this airline again.

Athens-New York
Economy

AirAdvisor collects verified, genuine first-party reviews. These reviews are the subjective opinions of AirAdvisor members and not of AirAdvisor International Inc. We will monitor reviews for compliance (as feasible).

Report a problem

It's profane, sexually explicit or contains hate speech

It is or contains illegal content

It's biased or written by someone with an affiliation to the airline

This business is closed or doesn't exist

It's posted to the wrong business

It's a duplicate by the same member

It does not describe a personal experience

It contains false or misleading information

Detailed ratings

Verify you’re a real person

So everyone can trust that they are interacting with real people, we ask for verification to post a question.

Norse Atlantic Airways Ratings

All-time Rating & Reviews

Average Star Rating

2.07

Total Reviews count

3198

Review Sites Distribution

AirAdvisor
2.07
3198 (100%)
TrustPilot
1.6
2076 (65.4%)
TripAdvisor
3.5
367 (11.6%)
Google
2
256 (8.1%)

Kayak
3.5
181 (5.7%)
Flight Radar
4.2
116 (3.7%)
Yelp
2.1
84 (2.6%)
Glassdoor
2.5
40 (1.3%)
FlightReport
3.5
11 (0.3%)
eSky
3
5 (0.2%)

Join the conversation! What do you think of Norse Atlantic Airways

See if you’re eligible for compensation

Compare Norse Atlantic Airways with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.07

3198

2/5 overall

3 ways to claim compensation from Norse Atlantic Airways

Option 1 - Write a review - Tell other passengers what you want compensating for.
Then follow the easy step-by-step guide to find out if you are owed compensation in just 3 minutes.
Option 2 - Check how much you are owed right now with our instant compensation checker.
Then relax and let our experts do the work for you.
3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with Norse Atlantic Airways by following the steps below
1. Fill in the feedback and claims form on the Norse Atlantic Airways website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

Instant flight check

No disrupted flights were found

If your flight isn't listed here, go ahead and use our compensation check and we'll look into it for you.

Related & Resources

Free and Instant
Compensation Checker

Claim up to £520!

Norse Atlantic Airways Reviews and Ratings

Pros

Cons

Pros

Cons