LOT EU261 Compensation for Flight Delays and Cancellations

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Amy Lancelotte

By:  Amy Lancelotte

Last Updated: April 3, 2025

Edited by: Anton Radchenko

In 2022, LOT Polish Airlines had an on-time percentage of 75.27%, according to our research into the top European airlines. In the first 3 quarters of 2023, that number was increasingly better at 83.71%. With that said, up to 25% (1 in 4) of passengers annually can experience a LOT flight delay, so it’s always important to know your rights.

KEY TAKEAWAYS

• Flight delays exceeding 3 hours with LOT may entitle you to claim compensation of up to €600.
• In the event of a flight cancellation by LOT, you're entitled to a minimum of a full ticket refund.
• If LOT cancels your flight within 14 days of the scheduled departure, you may be eligible for a refund plus additional monetary compensation.
• You have 6 years to claim compensation for flight disruptions.
• You can determine your eligibility for compensation quickly and easily with AirAdvisor's 'Check Compensation' tool.
• If you need to submit a claim, AirAdvisor can do it for you, ensuring you receive the compensation you rightfully deserve with minimal effort.

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Your Air Passenger Rights

Understanding your rights under European Union (EU) and United Kindom (UK) regulations is essential when seeking compensation for flight disruptions with airlines like LOT Polish Airlines.

EU Air Passenger Rights

Your passenger rights are covered under EU Regulation 261/2004 if you're flying with an EU-based airline, such as LOT. This regulation provides a comprehensive set of rights covering various flight disruptions, including flight delays, cancellations, denied boarding, and missed connections. If, when flying with LOT, you experience such disruptions, you may be entitled to compensation based on the circumstances and duration of the delay you face as a consequence.

Passenger Rights in the UK

For flights within the UK or routes that involve a UK airport, you're covered by the UK261 regulation. This regulation closely mirrors the EU261 and offers similar protections to passengers when travelling on UK-based airlines. If you face any of the disruptions listed above you may be eligible for compensation under the UK261 regulation instead of EU261.

What is LOT Polish Airlines EU261 Compensation?

Here is a summary of the types of LOT EU261 compensation you can claim:

• LOT flight delays - You can claim delay compensation through EU 261 2004 if your flight from a European airport was delayed by three hours or more
• LOT flight cancellations - When the airline cancels your flight, you are entitled to either rebook it at no charge or receive a full refund. Additionally, if your flight is cancelled with fewer than 2 weeks’ notice, you can also file a claim for monetary compensation.
• Denied boarding - It’s never nice to be a victim of overbooking. This is when airlines sell too many tickets for a flight and can’t allow everyone to board. EU261 covers this, too.
• Missed LOT flight connections - If you get delayed during your journey so much that you miss a connection, you should also be protected by EU 261.

What LOT Flights Are Covered?

For EU261 compensation any LOT flight that departs or arrives in the EU is eligible for protection. If LOT was not an EU-based airline, only departing EU flights would be eligible.

Consequently, for UK261, because LOT is not based there, only departing UK flights are eligible. Here is a list of some common flights, maximum EU compensation amounts, and the applicable regulation:

What to Do in Case of Flight Disruption

To streamline your compensation claim process for flight disruptions with LOT Polish Airlines, consider the following measures:

1. Initiate conversation with the airline: The first step is to get in contact with the LOT dedicated representatives, whether that be at their customer care desk onsite at the airport, over the phone, or online. Gear the conversation toward comprehending what caused the disruption and requesting acknowledgment, in writing, for record-keeping purposes.
2. Maintain essential documents: Safeguard crucial travel documents, including boarding passes, tickets, and any receipts for transactions related to the disruption. You require this documentation as evidence to strengthen your compensation claim with LOT. Additionally, keep any records of any communications exchanged with the airline regarding the flight disruption safe.
3. Ensure fulfillment of basic care obligations: If a situation arises in which you’re held up at an airport due to flight disruption, LOT Polish Airlines is responsible for meeting your essential needs. This includes providing meals, beverages, communication facilities, and, if necessary, lodging.
4. Use AirAdvisor's 'Check Compensation' tool: You can use the 'Check Compensation' tool offered by AirAdvisor to your advantage to assist you in assessing your eligibility to be compensated by LOT. It helps you quickly evaluate the compensation you’re potentially entitled to, considering the specific details surrounding the flight disruption you experienced.

By actioning these steps and using available resources. Like our EU261 compensation tool, you can expedite and simplify the process of claiming compensation for flight disruptions.

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Flight Delay Compensation

Should you face a flight delay of 3 hours or more with LOT Polish Airlines, you usually have the right to claim compensation for the inconvenience caused. The regulations governing flight delay compensation in the UK and EU provide clear guidelines on the compensation amounts based on the length of the delay and the distance of the delayed flight.

Compensation amounts can range from €250 per passenger for a delayed short-haul flight to €600 for a delayed long-haul flight, depending on the specific circumstances of the delay, and especially the flight distance.

• Flights < 1,500km - Up to €250
• EU flights over 1,500km - Up to €400
• International flights from 1,500 to 3,500km - Up to €400
• International flights > 3,500km - Up to €600

It's important to note, however, that delays resulting from extraordinary circumstances outside of the airline's control typically void their obligation to financially compensate passengers.

Flight Cancellation Compensation

In the event of a flight cancellation by LOT, you're usually entitled to claim compensation for the inconvenience caused. The regulations governing flight cancellation compensation in the UK and EU provide clear guidelines on the compensation amounts based on the distance of the flight and the timing of the cancellation and notification of such.

If LOT Polish Airlines cancels your flight within a 2-week period of your scheduled departure date, you may be eligible to receive financial compensation. The compensation you receive in this instance can range from €250 to €600 per passenger on your booking, depending on the specific circumstances of the cancellation.

As with LOT delayed flight compensation, LOT flight cancellation compensation is only payable by the airline if the flight cancellation occurred due to reasons within its control, such as technical or operational issues.

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LOT Refunds

If you're scheduled to travel on LOT Polish Airlines and you're wondering “Can I get my money back if I cancel my flight?”, there unfortunately isn’t a definitive answer. The refund policies for flight cancellations with LOT may vary depending on factors, such as the type of fare and ticket conditions.

We advise you to pay close attention to the terms and conditions of your ticket to understand the specific refund policies applicable to your situation.

While refunds may be possible in certain cases, your eligibility and the amount of the refund you receive can depend on various elements. To obtain accurate and detailed information regarding airline refunds, it’s best to seek clarification directly from LOT Polish Airlines.

For cancellations, LOT Polish Airlines' refund policy states that this airline has to provide refunds to passengers who had flights cancelled and couldn’t get on another available flight. The airline will usually try to get you on another flight if yours is called off. But if there are no suitable alternatives, you can ask for a refund.

The refund may come in the form of credit, cash, or even a voucher. We recommend that you always say no to vouchers. They can expire and may lose their value, so it’s best to request credit or simply ask for your money back.

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Denied Boarding

In the unfortunate event of being involuntarily denied boarding in the UK or EU when travelling with LOT, you have rights and may be eligible for monetary compensation. The amount of compensation is determined based on the distance of the flight you were unable to board and the circumstances of your boarding denial. Depending on these factors, you may receive compensation ranging from €250 to €600.

For more denied boarding information, click here.

Missed Connection

If you don’t make it onto a connecting flight because of a delayed LOT Polish Airlines flight, you may be entitled to compensation for the inconvenience caused. Compensation amounts vary from €250 to €600, like our other disruption types, and are based on the distance of the missed connecting flight and the impact on your overall journey.

We have an entire page dedicated to missed connection compensation, so check it out for more info.

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Extraordinary Circumstances

Flight disruptions can sometimes occur due to extraordinary circumstances that are beyond the control of the airline. These circumstances are unforeseeable events that make it difficult or impossible for the airline to operate flights as scheduled. For instance, extraordinary circumstances might include severe weather, natural disasters, air traffic control limitations, political instability, serious security threats, medical emergencies, and non-airline staff strikes.

For example, due to the ongoing conflict in the region, LOT announced they were cancelling flights to Tel Aviv and Beirut on April 13, 2024.

Airline spokesperson, Krzysztof Moczulski, stated simply

Due to the political situation, LOT Polish Airlines has decided to cancel flights LO151/2 to Tel-Aviv and 145/6 to Beirut.

In this case, you likely wouldn’t be eligible for compensation under UK261 or EU261. However, airlines, including LOT Polish Airlines, still have a responsibility to provide you with care and assistance in the face of a flight disruption, such as meals, accommodation, and alternative transportation options. Plus, they need to offer a cancelled flight refund.

How to Fill Out the LOT Polish Airlines EU261 Claim Form

Although you might be eligible for EU261 compensation after a disrupted LOT Polish Airlines flight, the airline won’t usually pay out unless you actually fill in the necessary forms and let them know about it. So, how do you fill out the EU261 compensation form?

You can usually do this on the official LOT Polish Airlines website. They’ll have a section with the necessary forms for you to complete online. But it can be quite complicated to figure out the forms and enter everything correctly if it’s your first time.

What to Do if the LOT Polish Airlines EU261 Form is Not Working

If the EU form on the LOT Polish Airlines website isn’t working or won’t load for you, don’t worry. You can either contact them to resolve the issue or for an easier option, just visit the Air Advisor EU261 Claim Help Center and fill out the form on our website instead. It requires the same information and is 100% valid for your compensation claim.

Our airline compensation experts can help you get paid out for EU261 compensation in the UK, Europe, and elsewhere around the world.

Why You Should Work with Us

• Over 430,000 claims handled successfully from 214 countries
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Common Questions and Answers

Explore a variety of commonly asked questions regarding flight inconveniences when flying with LOT: