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LOT Polish Airlines



LOT Compensation for Flight Delays and Cancellations

Don't miss out on up to €600 for your LOT flight disruptions

LOT Polish Airlines, commonly referred to as LOT, wears Poland’s flag. Founded in 1929, LOT is one of the oldest airlines in operation. It offers both domestic and international flights to destinations across Europe, Asia, North America, and the Middle East.

While the airline is known for its award-winning customer service and has received recognition for its reliability and on-time performance, flight disruptions can still happen. And when they do, knowledge about your passenger rights is power. 4.6/5 based on 15,453 reviews

We have handled more than 250,000 flight delay and cancellation claims. In this article, our team of experts at AirAdvisor discuss all you need to know about your rights as a passenger when travelling on LOT Polish Airlines and how we can help you if you're faced with needing to lodge a compensation claim.

LOT Compensation for Flight Delays and Cancellations
Amy Lancelotte
Written By Amy Lancelotte
Last Updated: June 21, 2024

In 2022, LOT Polish Airlines had an on-time percentage of 75.27%, according to our research into the top European airlines. In the first 3 quarters of 2023, that number was increasingly better at 83.71%. With that said, up to 25% (1 in 4) of passengers annually can experience a LOT flight delay, so it’s always important to know your rights.


  • Flight delays exceeding 3 hours with LOT may entitle you to claim compensation of up to €600.
  • In the event of a flight cancellation by LOT, you're entitled to a minimum of a full ticket refund.
  • If LOT cancels your flight within 14 days of the scheduled departure, you may be eligible for a refund plus additional monetary compensation.
  • You have 6 years to claim compensation for flight disruptions.
  • You can determine your eligibility for compensation quickly and easily with AirAdvisor's 'Check Compensation' tool.
  • If you need to submit a claim, AirAdvisor can do it for you, ensuring you receive the compensation you rightfully deserve with minimal effort.
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Your Air Passenger Rights

Understanding your rights under European Union (EU) and United Kindom (UK) regulations is essential when seeking compensation for flight disruptions with airlines like LOT Polish Airlines.

EU Air Passenger Rights

Your passenger rights are covered under EU Regulation 261/2004 if you're flying with an EU-based airline, such as LOT. This regulation provides a comprehensive set of rights covering various flight disruptions, including flight delays, cancellations, denied boarding, and missed connections. If, when flying with LOT, you experience such disruptions, you may be entitled to compensation based on the circumstances and duration of the delay you face as a consequence.

Passenger Rights in the UK

For flights within the UK or departing from UK airports, you're covered by the UK261 regulation. This regulation closely mirrors the EU261 and offers similar protections to passengers when travelling from the UK or on UK-based airlines. If you face any of the disruptions listed above when departing on LOT Polish Airlines from the UK, you may be eligible for compensation under the UK261 regulation instead of EU261.

Woman waiting after a LOT compensation claim

What is LOT Polish Airlines EU261 Compensation?

Here is a summary of the types of LOT EU261 compensation you can claim:

  • LOT flight delays - You can claim delay compensation through EU 261 2004 if your flight from a European airport was delayed by three hours or more
  • LOT flight cancellations - When the airline cancels your flight, you are entitled to either rebook it at no charge or receive a full refund. Additionally, if your flight is cancelled with fewer than 2 weeks’ notice, you can also file a claim for monetary compensation.
  • Denied boarding - It’s never nice to be a victim of overbooking. This is when airlines sell too many tickets for a flight and can’t allow everyone to board. EU261 covers this, too.
  • Missed LOT flight connections - If you get delayed during your journey so much that you miss a connection, you should also be protected by EU 261.

What LOT Flights Are Covered?

For EU261 compensation any LOT flight that departs or arrives in the EU is eligible for protection. If LOT was not an EU-based airline, only departing EU flights would be eligible.

Consequently, for UK261, because LOT is not based there, only departing UK flights are eligible. Here is a list of some common flights, maximum EU compensation amounts, and the applicable regulation:

Departure Airport

Arrival Airport

Approximate Flight Distance

EU261 or UK261?

Maximum Payout

Warsaw Chopin

Paris Charles de Gaulle




London Heathrow

Warsaw Chopin



 £220 (€250)

Lisbon Humberto Delgado

Warsaw Chopin




Warsaw Chopin

New York JFK




What to Do in Case of Flight Disruption

To streamline your compensation claim process for flight disruptions with LOT Polish Airlines, consider the following measures:

  1. Initiate conversation with the airline: The first step is to get in contact with the LOT dedicated representatives, whether that be at their customer care desk onsite at the airport, over the phone, or online. Gear the conversation toward comprehending what caused the disruption and requesting acknowledgment, in writing, for record-keeping purposes.
  2. Maintain essential documents: Safeguard crucial travel documents, including boarding passes, tickets, and any receipts for transactions related to the disruption. You require this documentation as evidence to strengthen your compensation claim with LOT. Additionally, keep any records of any communications exchanged with the airline regarding the flight disruption safe.
  3. Ensure fulfillment of basic care obligations: If a situation arises in which you’re held up at an airport due to flight disruption, LOT Polish Airlines is responsible for meeting your essential needs. This includes providing meals, beverages, communication facilities, and, if necessary, lodging.
  4. Use AirAdvisor's 'Check Compensation' tool: You can use the 'Check Compensation' tool offered by AirAdvisor to your advantage to assist you in assessing your eligibility to be compensated by LOT. It helps you quickly evaluate the compensation you’re potentially entitled to, considering the specific details surrounding the flight disruption you experienced.

By actioning these steps and using available resources. Like our EU261 compensation tool, you can expedite and simplify the process of claiming compensation for flight disruptions.

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All you have to do is submit the application and wait for the compensation to be received.

Flight Delay Compensation

Should you face a flight delay of 3 hours or more with LOT Polish Airlines, you usually have the right to claim compensation for the inconvenience caused. The regulations governing flight delay compensation in the UK and EU provide clear guidelines on the compensation amounts based on the length of the delay and the distance of the delayed flight.

Compensation amounts can range from €250 per passenger for a delayed short-haul flight to €600 for a delayed long-haul flight, depending on the specific circumstances of the delay, and especially the flight distance.

  • Flights < 1,500km - Up to €250
  • EU flights over 1,500km - Up to €400
  • International flights from 1,500 to 3,500km - Up to €400
  • International flights > 3,500km - Up to €600

It's important to note, however, that delays resulting from extraordinary circumstances outside of the airline's control typically void their obligation to financially compensate passengers.

Flight Cancellation Compensation

In the event of a flight cancellation by LOT, you're usually entitled to claim compensation for the inconvenience caused. The regulations governing flight cancellation compensation in the UK and EU provide clear guidelines on the compensation amounts based on the distance of the flight and the timing of the cancellation and notification of such.

If LOT Polish Airlines cancels your flight within a 2-week period of your scheduled departure date, you may be eligible to receive financial compensation. The compensation you receive in this instance can range from €250 to €600 per passenger on your booking, depending on the specific circumstances of the cancellation.

As with LOT delayed flight compensation, LOT flight cancellation compensation is only payable by the airline if the flight cancellation occurred due to reasons within its control, such as technical or operational issues.

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LOT Refunds

If you're scheduled to travel on LOT Polish Airlines and you're wondering “Can I get my money back if I cancel my flight?”, there unfortunately isn’t a definitive answer. The refund policies for flight cancellations with LOT may vary depending on factors, such as the type of fare and ticket conditions.


We advise you to pay close attention to the terms and conditions of your ticket to understand the specific refund policies applicable to your situation.

While refunds may be possible in certain cases, your eligibility and the amount of the refund you receive can depend on various elements. To obtain accurate and detailed information regarding airline refunds, it’s best to seek clarification directly from LOT Polish Airlines.

For cancellations, LOT Polish Airlines' refund policy states that this airline has to provide refunds to passengers who had flights cancelled and couldn’t get on another available flight. The airline will usually try to get you on another flight if yours is called off. But if there are no suitable alternatives, you can ask for a refund.

The refund may come in the form of credit, cash, or even a voucher. We recommend that you always say no to vouchers. They can expire and may lose their value, so it’s best to request credit or simply ask for your money back.

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Denied Boarding

In the unfortunate event of being involuntarily denied boarding in the UK or EU when travelling with LOT, you have rights and may be eligible for monetary compensation. The amount of compensation is determined based on the distance of the flight you were unable to board and the circumstances of your boarding denial. Depending on these factors, you may receive compensation ranging from €250 to €600.

For more denied boarding information, click here.

Passenger looking for information about LOT Polish Airlines refund policy

Missed Connection

If you don’t make it onto a connecting flight because of a delayed LOT Polish Airlines flight, you may be entitled to compensation for the inconvenience caused. Compensation amounts vary from €250 to €600, like our other disruption types, and are based on the distance of the missed connecting flight and the impact on your overall journey.

We have an entire page dedicated to missed connection compensation, so check it out for more info.

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AirAdvisor is happy to help with your claim, so you can avoid the stress of dealing with airlines and complicated laws.

Extraordinary Circumstances

Flight disruptions can sometimes occur due to extraordinary circumstances that are beyond the control of the airline. These circumstances are unforeseeable events that make it difficult or impossible for the airline to operate flights as scheduled. For instance, extraordinary circumstances might include severe weather, natural disasters, air traffic control limitations, political instability, serious security threats, medical emergencies, and non-airline staff strikes.

For example, due to the ongoing conflict in the region, LOT announced they were cancelling flights to Tel Aviv and Beirut on April 13, 2024.

Krzysztof Moczulski quote

Airline spokesperson, Krzysztof Moczulski, stated simply


Due to the political situation, LOT Polish Airlines has decided to cancel flights LO151/2 to Tel-Aviv and 145/6 to Beirut.

In this case, you likely wouldn’t be eligible for compensation under UK261 or EU261. However, airlines, including LOT Polish Airlines, still have a responsibility to provide you with care and assistance in the face of a flight disruption, such as meals, accommodation, and alternative transportation options. Plus, they need to offer a cancelled flight refund.

LOT Polish Airlines EU261 Claim Form

How to Fill Out the LOT Polish Airlines EU261 Claim Form

Although you might be eligible for EU261 compensation after a disrupted LOT Polish Airlines flight, the airline won’t usually pay out unless you actually fill in the necessary forms and let them know about it. So, how do you fill out the EU261 compensation form?

You can usually do this on the official LOT Polish Airlines website. They’ll have a section with the necessary forms for you to complete online. But it can be quite complicated to figure out the forms and enter everything correctly if it’s your first time.

What to Do if the LOT Polish Airlines EU261 Form is Not Working

If the EU form on the LOT Polish Airlines website isn’t working or won’t load for you, don’t worry. You can either contact them to resolve the issue or for an easier option, just visit the Air Advisor EU261 Claim Help Center and fill out the form on our website instead. It requires the same information and is 100% valid for your compensation claim.

Our airline compensation experts can help you get paid out for EU261 compensation in the UK, Europe, and elsewhere around the world.

Why You Should Work with Us

  • Over 250,000 claims handled successfully from 58 countries
  • More than 7 years of experience
  • Rated 4.6 / 5 based on 15,453 reviews

Common Questions and Answers

Explore a variety of commonly asked questions regarding flight inconveniences when flying with LOT:

Does LOT Polish Airlines pay EU261?

Yes, any airline that runs flights in and out of Europe (including LOT Polish Airlines) has to obey EU 261 and issue compensation in the relevant situations.

What do you do when your LOT flight is cancelled?

First, stay informed with up-to-date cancellation information. Then, contact LOT for your options related to re-booking or a refund. Once that’s settled, depending on the circumstances of the cancellation and applicable regulations, you may be entitled to claim compensation under EU261. Keep all your documentation and file the claim yourself when you get home or contact us for assistance.

What if you cancel your LOT Polish Airlines flight? Can you get a refund?

The refund eligibility and options typically hinge on the ticket type you hold and the fare conditions associated with it. Refundable tickets generally allow for a full or partial refund, subject to specific terms and applicable fees, whereas non-refundable tickets rarely allow for a refund, unless it’s within 24 hours of booking.

How long does it take to get LOT flight delay compensation?

The actual time required to receive the compensation payment can differ. It typically takes several weeks to process and transfer the funds to you, but it may take longer, possibly a few months, depending on various factors. In case you have received no communication or compensation from LOT Polish Airlines within a reasonable timeframe, we advise you to reach out to them directly to follow up on the progress of your claim.

How much time do you have to make an EU261 claim against LOT Polish Airlines?

Although it differs in some countries, generally, you have a whole 6 years in which you’re able to lodge your compensation claim with LOT, as specified by EU261 and UK261.

To ensure that you don't miss any potential deadlines, we strongly recommend submitting your claim as soon as possible after experiencing the flight disruption. By doing so, you allow LOT Polish Airlines sufficient time to thoroughly investigate your claim and process it promptly.


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What happened with LOT Polish Airlines clients

Recent Comments

Nataliia from Ukraine (LOT Polish Airlines LO 411 Denied boarding)
February 14, 2024, 11:58 am

I bought trip for from Warsaw to Monreal with transfer in Zurich. We arrived to airport 4 hours before departure. My husband was not allowed to board the plane in Warsaw (to Zurich) PNR UIUISS flight number LO411, we didn't understand the reason, why it happend, so they missed next plane from Zurich to Montreal, and as a result we had to cancel the hole trip, we spent a lot of money (~1300 EUR only for tickets). The employee of the company LOT Airlines behaved incompetently during boarding, showed clear dislike for us, insulted us and threatened the police, although our behavior was absolutely normal, and we didn't say anything negative to him. We feel bad because we have been dreaming about this trip for a long time, and today is my birthday. The LOT Airlines didn't offer some alternative!!!!

Alexander from United States (USA) (LOT Polish Airlines LO 27 Flight cancellation)
June 5, 2023, 1:53 am

I was supposed to leave the USA on June 2, 2023 and arrive to Krakow, Poland on June 3, 2023 (with a transfer in Warsaw, Poland on June 3, 2023). After I registered for the flight and less than 12 hours before the flight, I was notified by LOT airline that my entire flight was cancelled. As an alternative, I was offered to depart more than 24 hours later, on June 3, 2023 and fly by Finnair airline from New York, USA to Helsinki, Finland, and then from Helsinki to Krakow, Poland. My arrival time moved from June 3 to June 4. Due to the lack of other options, I chose that flight and eventually arrived in Krakow with a delay of more than 24 hours. Since my final destination in Poland was not even Krakow, but a town that is more than 120 km away from Krakow, prior to the above changes my family had arranged my pick up from the airport. As a result of the flight cancellation, my pick up time changed from June 3 to June 4, which caused additional inconvenience to my family. But what is more important, I missed the celebration of the First Reconciliation (Confession) of my godson (which took place on June 3, 2023) and missed the rehearsal of his First Holy Communion ceremony which was scheduled for the morning of June 4, 2023. The purpose of my entire trip to Poland was to be with my family during this special time. Before that, I had not seen my family for about 4 years, and it was very important for all of us to meet, prepare and celebrate these significant events together. However, this was taken from us. In addition, the delay shortened my already short vacation by 1 day.

Pankaj from Serbia (LOT Polish Airlines LO 572 Missed connection)
November 23, 2022, 2:33 pm

We were told that Belgrade - Warsaw flight was delayed due to closure of runway at Belgrade airport. This resulted in me missing the Warsaw - Delhi connecting flight

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